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PERFORMANCE BASED SERVICE
Richard Leary
Chief Service Officer
December 2015
1
CHANGES
12/7/2015 2
EARLIER EFFORTS
Measure Point
- Target 65/70%
Measure Point
- Target 65/70%
Measure Point
- Target 65/70%
Terminus (Not Measured)
Terminus (Not Measured)
Former Approach Promotes Short Turns
Focused on Mid-Route Performance – Ends were Not Measured
Measure Point Target : 60% to 80% of
Arrivals On Time
SERVICE FUNDAMENTAL
Resulting in Full “End to End” Service
ARRIVAL DEPARTURE
New Approach Discourages Short Turns
Industry Standard Measurement
Focuses on Departures and Arrivals
Measure Point Target : 90% to 95% of Departures On Time
NEW MEASURES THAT DRIVE PERFORMANCE
NEW KPIs That Reflect Current Industry Practices:
• On Time Departures
• On Time Arrivals
• Missed Trips
• Short Turns – (temporary until under control)
505 DUNDAS
Improved Reliability
12/7/2015 6
512 ST. CLAIR
Improved Reliability
12/7/2015 7
111 EAST MALL
Improved Reliability
12/7/2015 8
504 KING
Improved Reliability
12/7/2015 9
506 CARLTON
Improved Reliability
12/7/2015 10
501 QUEEN
Improved Reliability
12/7/2015 11
Existing 501 Queen Streetcar Route
501 Queen Humber - Neville Park
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Lake Shore
501 Queen Long Branch - Neville Park
501 QUEEN
12/7/2015 12
501 Queen Streetcar Route Effective January 2016
Lake Shore
Long Branch Loop
501 Queen Long Branch - Humber
501 Queen Humber- Neville Park
c._ 0 ::J CD (/J
0 0
! ~ 0 0.. g ::J CD
Neville Park Loop
TTCSP04~11~2015DRG No. 2385b
501 QUEEN
12/7/2015 13
501 QUEEN – PROJECTED RESULTS
Anticipated Reliability Improvement
12/7/2015 14
29 DUFFERIN
Service as Advertised
15
Category 10/2013 to
7/2014 10/2014 to
7/2015 Reduction Improvement
Short Turns CSC 39 13 26 67%
Discourtesy CSC
Surface Delay CSC
Bypass CSC
Vehicle Operation CSC
Preventable Accidents
233
262
126
119
14
80
134
78
82
11
153
128
48
37
3
66%
49%
38%
31%
21%
Fail to Wait CSC 19 16 3 16%
On-boards 44 42 2 5%
29 DUFFERIN SERVICE IMPROVEMENTS
16
4000
2014 2015
3500
3000
2500
2000
1500
1000
500
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52
SHORT TURNS – 2014 VS 2015
17
Bus Short Turns by Week
4000
2014 2015
3500
3000
2500
2000
1500
1000
500
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52
18
SHORT TURNS – 2014 VS 2015
Streetcar Short Turns by Week
Route Name Date RTT** Added
504
29
King
Dufferin
Jan-15
Mar-15
36 min
25 min
111 East Mall Jun-15 14 min
506
505
Carlton
Dundas
Sep-15
Jun-15
11 min
12 min
512 St. Clair Oct-15 8 min
123
501
Shorncliffe
Queen
Sep-15
Jan-16
9 min
40 min
ADDITIONAL RUN TIME ADDED
19
**Round Trip Time
Year Route Weekday Customers
2014 512 St. Clair 38,200
29 Dufferin 44,000
504 King 64,600
29 Dufferin 44,000
111 East Mall 6,500
2015 505 Dundas 32,500
506 Carlton 39,700
123 Shorncliffe 6,100
501 Queen 52,200
7 Bathurst 26,300
35 Jane 30,300
37 Islington 16,500
63 Ossington 22,100
95 York Mills 27,500
60 Steeles West 26,500
68 Warden 15,900
84 Sheppard West 19,200
2016 165 Weston Rd North 23,700
52 Lawrence West 39,500
196 York U Rocket 18,600
85 Sheppard East 26,700
502 Downtowner 3,800
503 Kingston Road Tripper 2,200
509 Harbourfront 11,600
510 Spadina 43,800
511 Bathurst 20 21,400
SERVICE IMPROVEMENT ROLL-OUT
MOVING FORWARD
2014
2015
2016
12/7/2015 21
PARTNERSHIPS
WHY SCHEDULE MATTERS?
Schedules Determine… • Headways
• Service Hours
• Vehicle Requirements
• Staffing Requirements
• Budget
• Safety
• Operator Attitude and Behavior
• Customer Satisfaction
• Ultimately, the TTC’s Reputation 12/7/2015 23
NEW PERFORMANCE MEASURES
October 11 – November 21, 2015
12/7/2015 24
THANK YOU
Questions?
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