phases of the new sales process
Post on 17-Aug-2015
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James ColganCEO Twitter: @jamescolgan
Xuropa Inc.Social CRM
& Cloud Delivery ApplicationFor Your Software
Sales FunnelsOld and New
Social CRM & Cloud Delivery Application
For Your Software
Sales FunnelsOld and New
© 2010 Xuropa Inc.
Traditional Sales Process
© 2010 Xuropa Inc.
Customer Relationship Lifecycle
Awareness Knowledge ConsiderationSelection
OrTrial
Satisfaction Loyalty Advocacy
Pre-purchase Post-purchasePurchase
© 2010 Xuropa Inc.
Social Feedback Cycle
Awareness PurchaseConsideration
Measure Impact of Conversations
Measure Relevance of Conversations
The Social Web
Measure Content of Conversations
© 2010 Xuropa Inc.
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