@phil w lt n...organ donation tourette’s the hostage negotiator •clear parallels emotionality /...

Donation Conversations@Phil_W_lt_n

Historical context

• Acquired knowledge but now freedom to take own path

• A dedicated Professional Development team – educationalists

Best Practice

Planning conversation

• Who’s in the room?

• What’s going to be said?

• Who’s leading, is there a transition, if so, how do you do that?

• Do you need to introduce anyone? How is it done?

• Legislation?

• ASSumptions……

• Great team work requires great communication.

Organ Donation Tourette’s

SNODs help preventOrgan Donation Tourette’s

The Hostage Negotiator

• Clear parallels

Emotionality /

Anxiety

Rationality

The Hostage Negotiator

• Clear parallels

• Clean language

• Charisma

• Values

• Trust & Authority

• Levers

• How to practice

The donation conversation

• Always make sure the family are ready for the conversation

• Make sure the conversation is about the patient, not donation (as the

focus)

• It’s an opportunity to save lives….. Perhaps even 7 or 8.

• It’s a unique position to be in

• Legacy

• Silence is sooooo powerful

• Its presumptive, and its positive

……. And if there’s new legislation

• It does NOT change.

• Talking about the law turns the family off

• Use it as a tool to help the family support a decision

BUT only after the life saving opportunity is explained

Thanks to:

Dale Gardiner, Cathy Miller, Claire Williment, Louise Hubner, Claire Roberts, Angharad Griffiths, Bobbee Cotter,

Sonya Patterson, Karen Otty,