phoneme appointment system

Hospital Appointment System

Only 22% of the World population can access internet and In country like India it is less than 10%.

The Next phase Countries economic revolution need participation from rural populations.

There has been constant demand of the people to bring transparency into the Govt systems.

Over the decade ,mobile growth has been tremendous and can be harnessed.

There exists a need for platform where people can exchange knowledge over Voice may be by just Phone.

Urban

Infrastructure

Literacy

Internet Non Urban

V-Phoneme

76% Penetration

Need

• In a decade ,half of India will be in Hazard Zone

• Scarcity of health centres ,So people travel to Cities and towns

Availability

• People are not aware about the facilities in hospitals

• They have to travel to get information or seek Appointment

Solutions

• An Automated System which provides information about Hospitals , Appointment with Doctors, no of Beds vacant, Medicine etc

• All these things over the Voice makes it accessible to all

Health Portal

Appointment

Availability of Beds

Operation Facilities

Medical

Pathology Reports

Thank you, Last time you visited

Medicine . Please say

department

MIS & Data Reporting

So You want Ortho.Next Available date is 2nd Mar Please say Yes to

confirm

Welcome to the Aiims Hospital System

Please Say ur Aiims UHID 100193937

SMS for Appointment

Confirmation

092660 92660

Transparency

• Personal Details

• Social Audit

Data Capturing

• Digital Formats

• Analysis & Reporting

Closely monitor processes

Increases the efficiency of the involved people

Realtime monitoring the impacts of new schemes .

Benefits to

System Digitization of Health records

Health Biography of each individual can generated

Big Data Analysis of Nation wide Health Demographics

Long Term

Preparing nation for Health Disasters

Health Charts

• Draw charts according to CDPO,district etc.

• Compare and analyse growth of mother & child of various regions

Registered Callers: 136,000

Average Call Received: 5000/hr

Brand

Objective

Domino’s wants to expand their business in tier 2 & tier 3

cities.

Internet penetration is very low.

They want to reduce the cost on call centre agent

Solution Proposed Developed the services on Voice Web Platform.

Pilot is going on chandigarh

Call to action: User dial a toll free number and complete

order booking over just speaking over the phone.

A web like interaction on voice.

Brand

Objective

Election Commission wanted to have a voice portal for

providing the updates on election results on a real time basis

to citizens of the country.

Reduce the cost of operations.

Increase the accessibility of information for illiterate

And semi literate citizens

Solution Proposed Developed the services on Voice Web Platform using

automatic speech recognition technologies.

No. of calls received over 100,000 + in a span of 4 days.

High success rate of call completion.

Brand Objective

CBSE intended to make the 10th & 12th Standard results

available over a voice portal to handle the huge call volume

during the said period.

Reduce the cost of operations.

Add a channel of communication in the form of voice for

declaration of results

Solution Proposed Developed the services on Voice Web Platform using

automatic speech recognition technologies and Text to

speech technologies.

No. of calls received over 60,000 + in a span of a 7 days.

ASR was being used to receive the user input and TTS

was being used to relay information back to user

Looking Forward