ponencia rose holley

Rose HolleyManager - TroveNational Library of Australia

1st International Seminar of the Library of Galicia:Digital Libraries

Santiago de Compostela 7-9 April 2011

Collecting, sharing and improving data: Changing roles for librarians and users

rholley@nla.gov.au

viernes 22 de abril de 2011

Overview• Changes in librarianship 1907-2010.• New strategies for 2011.

National Library of Australia• Australian Newspapers Digitisation

Program.• Trove single discovery service.

Women librarians 1907Cite: http://nla.gov.au/nla.news-

article14849217

Reference Librarian 1985

Arrival of the Internet 1998

Photo courtesy Genevieve Bell. Location: near Morgan, South Australia

Digitisation 2001• Millions of items

digitised by cultural heritage institutions

• Maps, photos, artworks, architectural plans, journals, archives, documents, books, newspapers, music.

Collaborative Delivery 2002

Single search vision (2002)

Search and Navigation Interface

Collections

Websites Databases E-Journals Library

Catalogues

Mass digitisation 2008

Digital Librarian 2010• Digitising resources.• Collecting/creating born digital objects.• Making resources accessible online.• Giving users online tools to interact with

data, each other and support research.• Encouraging addition of knowledge to

resources and creation of new resources.• Preserving digital objects.

The scope 2011….• Digital AND non digital• Galleries Libraries, archives, museums

(GLAM)• Full-text (books, newspapers) GOOGLE• User-generated content Flickr, YouTube,

Wikipedia

Changing roles……Technology has turned librarianship on its

Why libraries still matter• Long term preservation and access

• No commercial motives

• Universal access

• “Free for all”

ALWAYS and FOREVER….

Libraries have:Librarians who can open doors with

Who are the researchers?• Once content is

liberated anyone can become a ‘researcher’.

• The ‘ivory tower’ of gated and protected knowledge is gone.

• ‘Formal’ scholars are replaced by the crowd in the cloud.

• Today’s public are educated and engaged, demonstrated by their

What are their expectations?“Self service, satisfaction and seamlessness are

definitive of information seekers expectations. Ease of use, convenience and availability are equally as important to information seekers as information quality and trustworthiness.”

2003 OCLC Environmental Scan

To interact with content,other users and theorganisation (web 2.0)

To be able to annotate content and contribute their own

Important Things• Connections• Linkages• Related• Context

• Sharing• Re-purposing• Mashing• Adding

Giving users• Access to resources• Tools to do stuff• Freedom and choices• Ways to work collaboratively together

Where are the walls? There are no walls

only bridges:People outside your

building are accessing information within it.

People inside your building are accessing information from outside.

Changing use of spaces.

Change institutional thinking “Freedom is actually a bigger game than

power. Power is about what you can control.Freedom is about what you can unleash.”

Harriet Rubin

Librarians are gatekeepers who need to focus on opening rather than closing doors….

New ways of developing services

Learning the ‘art of with’ Charles Leadbeater

Not to peopleNot for people

WITH PEOPLE (USERS)

Public feedback should drive development of services:

CRITICAL, RELEVANT, INTERESTING, FUN

“Libraries need to think they are leading a mass movement, not just serving a

NLA Strategic Directions “We will explore new models for

creating and sharing information and for collecting materials, including supporting the creation of knowledge by our users. “

(not just NLA resources… all Australian content)

“The changing expectations of users that they will not be passive receivers of information, but rather contributors and participants in 19

2007 http://www.nla.gov.au/

National Program and • Initial focus on

major titles from each state and territory

• ‘Regional’ titles being contributed by libraries 2010 onwards

• Coverage: published between 1803 – 1954

West Australian

Northern Territory Times

Courier Mail

Advertiser

Sydney Morning Herald

Sydney Gazette

Mercury

Canberra Times

• Increase access to

historic Australian newspapers

• Key Features– Online Access– Freely available

The Argus 12 October 1951

1803 to 1954

http://www.nla.gov.au/

Sydney Morning Herald

Finding missing pages not on

Australian Women’s Weekly

Building National • Storage• Newspaper Content Management

system (digitisation workflow) • Public delivery system• Panel of digitisation contractors

(mass digi) • Quality assurance processes and

Microfilm scanned into digital

Page sequence

Metadata creation

Missing page

Checking Pages

Tapes with digital images sent to India

Article zoning and categorising,

150 data operators Chennai

Final quality assurance checks

Articles go into public beta system

Text correction- testing user engagement

Greatest fears!

• No one will do it OR• People will deliberately vandalise the

Questions? • Moderation?• Login?• Integration of data?

Interaction at article level

Add a tag ‘titanic sinking’

Add a comment

Fix text – power edit mode

After enhancements

Text Correction Activity

Aug-08 Nov-08 Feb-09 May-09 Aug-09 Nov-09 Feb-10 Apr-10

Lines corrected - millionsWestNorth

30 million lines January 2011

Public feedback on the

‘OCR text correction is great! I think I just found my new hobby!’

‘It’s looking like it will be very cool and the text fixing and tagging is quite addictive.’

‘An interesting way of using interested readers “labour”! I really like it.’

‘A wonderful tool - the amount of user control is very surprising but refreshing.’

‘ ‘I applaud the capability for readers to correct 47

Why do it?• I love it• It’s interesting and fun• It is a worthy cause• It’s addictive• I am helping with something important

e.g. recording history, finding new things

• I want to do some voluntary work• I want to help non-profit making

organisations like libraries• I want to learn something• It’s a challenge• I want to give something back to the

community48

AchievementsMarch 2011 (2.5 yrs since

release) 30,000+ volunteer text correctors

32 million lines of text corrected in 1.3 million articles

811, 000 tags added 18,800 comments added

Significant newspaper research

• Climate change• Influenza in Australia• Australian words and first usage e.g.

‘jumbuck’• Dating early colonial music• Building of railways and tramways• Convicts and outlaws

Trove – single search 2009

Migrate NLA discovery services into Trove: • Australian Newspapers• Picture Australia• Australian Research Online• Libraries Australia• Register of Archives and Manuscripts• Australia Dancing• Music Australia• PANDORA

Single search vision (2002)

Search and Navigation Interface

Collections

Websites Databases E-Journals Library

Catalogues

browse

Single search

Restrict

search

Refine/limit search results

Get item

Groups resultsin zones

Use API’s for Wikipedia, Amazon, Google video…

Features

Tag, comment, list, send link to, cite, check copyright

Trove Strategy 2010 -2011

1.Grow2.Develop3.Engage4.Promote

1. Grow – existing Content Collectors1100 organisations:• Libraries• Museums• Galleries• Archives

Open sources• Open Library

(Internet Archive)• Hathi Trust• OAISTER

Targets – websites•Amazon•Wikipedia•Google Books•YouTube

120 million items

Content CreatorsAustralian Broadcasting Commission

Grow – new contributors • Large aggregators e.g. Atlas of Living

Australia, Bio-Diversity Heritage Library – Australian node

• Large Australian cultural institutions especially museums and archives

• National Libraries with Australian content e.g. UK, New Zealand.

• Collection specific e.g. Australian sport

2. Develop• Agile development based on user

feedback• In 2010 - 17 new releases v1-v3• Usability testing• IT team of 5– 2 Programmers– Business analyst–Web developer– IT Manager

Version 4: April 2011

New homepage

Access to subscription

e-journalcontent

‘Contribute’has greaterprominence

3. Engage: with content and each

User generated content via Flickr: objects

User generated content:

http://trove.nla.gov.au/work/37255844 By Nomad Tales63

http://trove.nla.gov.au/work/37288101 Flexigel

Family photos – identify people

Context – Tools - Lists

Personal List to record your finds and add notes

Institutional list for virtual

Educators List – Teaching aid

Alerting to new content

Text correctors - Hall of

Profile -overall ranking and history

Wikipedia citation style

Lionel Logue – The King’s Speech

Wikipedia links to Trove sources

Wikipedia links

Feedback Christmas Day

3000 comments and feedback received in 2010

User Forum

Trove Blog

Trove Tweets

New Years Eve 2010

Public raise money for

Rockhampton ‘Trovers’

http://climatehistory.com.au This landmark project, spanning the sciences and the humanities, draws together a team of leading climate scientists, water managers and historians to better understand south-eastern Australian climate history over the past 200–500 years. It is the first study of its kind in Australia.

Re-purposing informatio

n and sharing

Blog using newspaper

articles

http://lynnwalsh.wordpress.com

http://

4. Promote use

Spikes caused by mediahttp://www.abc.net.au/news/video/2010/04/29/2885984.htm

Trove screencasting on

Trove promotional video

Incoming Trove traffic

Google 70%

Referrals: Bing, Yahoo, Wikipedia, NLA sites 16%

Direct14%

January 2011

Trove dependant on…Collaboration across cultural heritage

institutions (digitisation, storage, service delivery, crowdsourcing, standards).

Data sharing

Being ‘open’ e.g. OAI, API’s

Changing institutional strategic thinking from power/control to freedom

New ideas and revisiting old ideas93

rholley@nla.gov.au

RoseThe site you manage is a nightmare! It’s addictive. Keeps me awake at night. Congratulations!Mary

Trove finds the pieces and puts them together for you

ponencia rose holley

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