program services coordinators (psc) your support for strong clubs and successful exchanges
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Program Services Coordinators (PSC)Program Services Coordinators (PSC)
Your Support for Strong Clubs Your Support for Strong Clubs and Successful Exchangesand Successful Exchanges
1
Introduction Introduction • There are nearly 400 FF clubs
around the world, and over 300 exchanges are conducted each year.
• Each club is assigned to a single program coordinator (PSC) who will assist them with club matters.
• Each exchange is assigned to a single PSC who will work closely with the ambassador and host exchange directors.
• A PSC is responsible for an average of 40 exchanges and programs each year.
2
Club Development Club Development • PSCs assist with
establishing new clubs. As part of the 2012 -2014 Expansion Plan, we aim to establish 45 new clubs.
• PSCs also offer support to existing clubs with membership recruitment.
3
Facilitating communication Facilitating communication between Exchange Directors between Exchange Directors
(EDs) (EDs) • PSCs facilitate
communication using the following resources:
o Emailso Telephoneo Utilizing the expertise of
fellow PSCso Liaising with FFI
volunteers, Field Representatives and other leaders
o Mediationo Translations
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• PSCs assist and guide Exchange Directors with the following: o Exchange scheduling and
planningo Advice on travel
• Visas• Travel insurance
o Budgeting • Vendor guidelines• Exchange fees• Payments
o Health and Mobility guidelines
o Cancellations
ED Guidance ED Guidance
5
Exchange Recruitment Exchange Recruitment • PSCs can help the ED
recruit for their exchange when needed by using:
o Online World of Friends Catalog
o Emailing ED inviteso Information from the
Exchange Interest Surveyo Field Representatives
and other regional leaders
6
Help with Online Help with Online ResourcesResources
• PSCs assist club presidents and EDs with understanding and implementation of FFI Club & Exchange Polices as well as Health and Mobility guidelines
• PSCs also assist with website navigation:o How to find exchanges
and club documents online
o World of Friends Catalog o Online exchange
payments and Legacy Fund donations
o Leadership toolkit
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Ongoing exchange Ongoing exchange assignments assignments
• After exchanges have been assigned for the year, PSCs work on additional assignments when requested such as:
o Changes in exchange destinations
o Assigning new host clubs
o Finding additional weeks of hosting
o Creating new exchanges
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Financial MattersFinancial Matters• PSCs also assist with:
o Determining program fees
o Exchange payments online or through a bank transfer
o Transferring host fees
• PSCs are responsible for balancing the account of each exchange.
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Post-exchange EvaluationsPost-exchange Evaluations• PSCs provide a link to the
Exchange Evaluation. • PSCs follow up on issues
reported and lessons learned, and make recommendations for improvements.
• Share exchange experiences including information about optional tours with future EDs.
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Who is your PSC?Who is your PSC?
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Download this guide
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