project communications management questions
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Informal Verbal Communication
Incorrect
Anytime contracts are involved in a project, the project manager/team should use formal written communication methods. [PMBOK 5th edition, Page 287]
1 points4. Question
You have been assigned as project manager of a software development project. One of the requirements is to use a remote team and you find that that the
remote team has limited technical communications capabilities. This is an example of:
An assumption
A hindrance
A constraint
A show-stopper
Incorrect
This is an example of a constraint. Constraints are factors that limit a project management teams options. Examples of constraints include team members
situated in different geographical locations, incompatible communication software versions or limited technical communications capabilities. [PMBOK 5th
edition, Page 124]
1 points5. Question
Which of the following report shows project completion percentage?
Scheduling
Progress reporting
Forecasting
Status reporting
Incorrect
Progress reporting shows project completion percentag
1 points6. Question
Which of the following report explains the current condition of the project?
Status reporting
Schedule analysis
Forecasting
Progress reporting
Incorrect
Status Reporting: This type of reporting gives the current current status of the project.
1 points
7. QuestionAn issue log or action-item log is a tool that can be used to document and monitor the resolution of issues. At a minimum, the issue log should contain:
A target resolution date
An owner name, a target resolution date, financial impact on the project, impact on schedule.
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1 points11. Question
Gene is the project manager of a large highway expansion project. He has a number of stakeholders with competing priorities and agendas, and often has to
resolve conflicts between stakeholders. Which knowledge area manages communications with the project stakeholders?
Project Stakeholder Management
Project Human Resource Management
Project Quality Management
Project Communications Management
Incorrect
The Manage Communications is the process of producing and distributing project information to the project stakeholders. This process is a part of project
communications management knowledge area. [PMBOK 5th edition, Page 297]
1 points12. Question
You are planning out the communications methods to use as part of stakeholder management. The most effective means for communicating and resolving
issues with stakeholders is:
Electronic mail.
Status reports.
Telephone calls.
Face-to-face meetings
Incorrect
Face to face meetings are interactive, and hence are the most effective means for communicating and resolving issues with stakeholders. [PMBOK 5th
edition, Page 295]
1 points13. Question
Efficient Communication means ___________.
Providing only the information that is needed
Information provided in a right format
Information provided at the right time and with the right impact
All of the above
Incorrect
Efficient Communication means providing only the information that is needed. PMBOK page no 289.
1 points14. Question
A communications management plan should include all of the following, EXCEPT:
Risk Register
Person that will issue weekly reports
Glossary of Common Terminology
Escalation List/Contacts
Incorrect
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The Risk Register is part of Risk Management and is not included in the Communications Management Plan. [PMBOK 5th edition, Page 296]
1 points15. Question
In a sender-receiver model for communication, information is sent and received between two parties, defined as the sender and the receiver. In such a
model, anything that interferes with the transmission and understanding o f the message is called:
Noise
Constraint
Decode
Medium
Incorrect
In a sender-receiver model, the key components include encoding of thoughts or ideas, a message as the output of encoding, a medium to convey the
message and decoding the message back into meaningful thoughts or ideas. Anything that interferes with the transmission and understanding of the
message is termed as noise (for example: distance). [PMBOK 5th edition, Page 293]
1 points16. Question
Body language plays an important role in effective communications. This relates to which of the following communications dimensions?
Informal
Nonverbal
Formal
Verbal
Incorrect
The body language relates to the nonverbal dimension of communications. [PMBOK 5th edition, Page 287]
1 points17. Question
Successful project managers generally spend an inordinate of time, doing what?
Updating the Project Management Plan
Co mmunicating
Managing Risks
Working Scheduled Activities
Incorrect
Most projects fail because o f poor communication. Successful project managers spend a great deal of time communicating. [PMBOK 5th edition, Page 287]
1 points18. Question
Successful project managers generally spend an inordinate of time, doing what?
Managing Risks
Updating the Project Management Plan
Working Scheduled Activities
Co mmunicating
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Communication technologies
Incorrect
The work performance reports are inputs to the Manage Communications process. The rest of the choices are the valid tools and techniques of the
Manage Communications process. [PMBOK 5th edition, Page 297]
1 points23. Question
Inputs o f Plan Communications are:
Organizational Process Assets
Stakeholder register
Enterprise environmental factors
A ll
Incorrect
Inputs for Plan Communications are enterprise environmental factors, organizational process assets, stakeholder register, Organizational Process Assets,
and stakeholder management strategy.
1 points24. Question
Meetings and conversations are examples of:
Formal Verbal communications
Info rmal Verbal communications
Informal Written communications
Formal Written communications
Incorrect
Informal Verbal communications
1 points25. Question
If you are writing a proposal for additional funding, which communication style should you choose?
formal and horizontal
formal and vertical
informal and vertical
informal and horizontal
Incorrect
Since this will be an official project document, it should be formal in nature. Additionally, since you are requesting money from someone higher up in the
organization, you are creating a vertical communication. [PMBOK 5th edition, Page 287]
1 points
26. QuestionPhone calls and Video Conferencing are examples of _______________.
Push Communication
Noise
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1 points30. Question
Project Plan, Project Charter and Specifications are examples of:
Formal Written communications
Formal Verbal communications
Informal Verbal communications
Informal Written communications
Incorrect
1 points31. Question
Which of the following type of performance report is an estimate of the future?
Forecasting
risk management plan
Progress reporting
Status reporting
Incorrect
Forecasting is a form of estimate that describes the potential needs of a project in future.
1 points32. Question
As project manager, you find you are constantly dealing with conflict amongst your team members. Everyone argues over sharing available project resources
so you plan to use a conflict resolution method to alleviate the tension between team members. What conflict resolution method is NOT recognized by the
Project Management Institute?
Elaboration
Withdrawal
Forcing
Smoothing
Incorrect
Elaboration is not one of the five conflict-resolving methods that are recognized and endorsed by the Project Management Institute (PMI). The five
methods recognized and endorsed by PMI include Forcing, Smoothing, Compromising, Collaborating and Withdrawing. [PMBOK 5th edition, Page 283]
1 points33. Question
What are the types of communication channels?
Email
FAX
A ll
Phone
Incorrect
You can communicate information by mail, by email, in person, in meetings, by phone, or by fax.
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1 points34. Question
Information is not useful to the receiver if it is not ____________.
Interesting
Urgent
On time
Simple
Incorrect
Information is not useful to the receiver if it is not on time. Information to be useful, must come at the correct time otherwise has no value.
1 points35. Question
You are reviewing a project with Tom, a new project manager. While discussing the communication requirements with Tom, you find that he has an
impression that a pro ject with n number of stakeholders has n communication channels. You are aware that this is wrong. What is the right answer?
No of channels = n(n-1)/2 where n = nu mber of stakeholders
No of channels = n(n+1)/2 where n = number of stakeholders
No of channels = (n+1)*(n-1)/2 where n = number of stakeholders
No of channels = n(n-1)/2n where n = number of stakeholders
Incorrect
The correct response is n(n-1)/2 where n = number of stakeholders. [PMBOK 5th edition, Page 292]
1 points36. Question
You are managing the communication requirements for your project. You find that certain general management skills come into play as part of managing
stakeholder requirements and that there are different dimensions to communication that you have to plan for as the sender of information. Which of the
following is not a dimension of communicating?
Vertical / Horizontal communication
Forward / b ackward communication
Formal / Informal communication
Internal / external communication
Incorrect
General management skills include the art of managing stakeholder requirements. The sender is responsible for making the information clear and
complete so that the receiver can receive it in its entirety and correctly. There are different dimensions to communicating, but the response
Forward/Backward communication is an invalid response. [PMBOK 5th edition, Page 287]
1 points37. Question
Which of the following processes goes beyond the d istribution of relevant information and seeks to ensure that the information being communicated to
project stakeholders has been appropriately generated, as well as received and understood?
Manage Communications
Control Communications
Manage Stakeholder Engagement
Control Stakeholder Engagement
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Incorrect
The Manage Communications process goes beyond the distribution of relevant information and seeks to ensure that the information being communicated
to project stakeholders has been appropriately generated, as well as received and understood. [PMBOK 5th edition, Page 298]
1 points38. Question
There are 10 stakeholders in Megamarts ERP deployment project. How many potential communications channels are there?
10
30
45
25
Incorrect
The total number of communications channels is n(n-1)/2, where n=number of stakeholders. [PMBOK 5th edition, Page 292]
1 points39. Question
Sheila is a project manager managing a global project. She has stakeholders located in various parts of the globe. Due to the nature of the project, she also
has large volumes of information that needs to be shared with the recipients. What type of communication method should she prefer for this purpose?
Request based communication
Interactive communication
Push communication
Pull co mmunication
Incorrect
Pull communication is suited for this purpose. It is used for very large volumes of information, or for very large audiences and requires the recipients to
access communication content at their own d iscretion. [PMBOK 5th edition, Page 295]
1 points40. Question
The communication management plan is developed to meet the need of the:
Sponsor
Stakeholders
Project team
Management
Incorrect
The communication management plan is developed to meet the needs of the stakeholders.
1 points41. Question
The output o f managing stakeholder expectations is:
Updates on the project management plan
A ll
Project document updated
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Approved change requests
Incorrect
The output of managing stakeholders are updated project documents , approved change requests, updates of organizational process assets, and updates
on the project management plan.
1 points42. Question
Which statement is true about Project Records?
Project records must be permanent, so they will either be electronic or on paper.
A ll
Project records will either be electronic or on paper.
Project records are organized storage and maintenance of correspondence, memos, reports, and documents describing the project.
Incorrect
Project Records Organized storage and maintenance of correspondence, memos, reports, and documents describing the project. It must be permanent,
so they will be either electronic in form or on paper.
1 points43. Question
The formal acceptance of the product of the project is done during _________
Report Performance
Administrative Closu re
All
Managing stakeholder's expectation
Incorrect
The Formal acceptance of the product of the project is done during Administrative Closure.
1 points44. Question
You are holding a kick off meeting for the build out of a new data center. This will be the largest, most costly and most complex project you have worked on
in your career. You have counted up the number of stakeholders, vendors and project team members to be 52. In order to stress to the group how
important and difficult communication will be on the project you want to tell them how many channels of communication exist on the project. What would
you tell them?
1326 channels exist on the project
2625 channels exist on the project
52 channels exist on the project
2704 channels exist on the project
Incorrect
Communication Channel formula is: n(n-1)/2. N=Number of people involved on the project. 52(52-1)/2 52*51=2652 2652/2=1326 [PMBOK 5th edition, Page
292]
1 points45. Question
What is the percent of time a project managers usually spend in meetings?
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100
90
80
50
Incorrect
Project Managers usually spend 50% of their time in meetings
1 points46. Question
The expected level of details of performance report of a project is described in :
Scope statement
Project charter
Monthly status report
Communication management plan
Incorrect
The expected level of details of performance report of a project are described in communication management plan.
1 points47. Question
Which of the following has been identified as one of the single biggest reasons for project success or failure?
Costs
Schedule
Scope
Co mmunication
Incorrect
Communication has been identified as one of the single biggest reasons for project success or failure. Effective communication within the project team and
stakeholders is essential. [PMBOK 5th edition, Page 515]
1 points48. Question
Alan is the project manager of a project with 6 stakeholders. If the number of stakeholders goes up to 8, how many additional channels does he have to
manage?
2
13
14
28
Incorrect
The formula to calculate the number of channels is n*(n-1)/2 where n is the number of stakeholders. In the original situation, with 6 stakeholders, the no.
of channels is 6 * (6 1) / 2 = 30 / 2 = 15 In the new situation, with 8 stakeholders, the no. of channels is 8 * (8 1) / 2 = 56 / 2 = 28. Hence the additional
number channels to manage is = 28-15 = 13. [PMBOK 5th edition, Page 292]
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1 points49. Question
Based on the PMBOK, the dimensions of communication are listed as:
internal and external communication
the ability to write and communicate orally
formal and informal reports
A ll
Incorrect
Based on the PMBOK, the dimensions of communication are listed as the: ability to write and communicate orally, formal and informal reports, and internal
and external communication
1 points50. Question
You are the Project Manager and are responsible for the development of a mall. As with any construction project, there will be multiple iterations of
blueprints and engineering drawings, so you have decided to create an online database that can be used to query the documents by name, type, date, etc.
This is an example of what type of communication tool?
Project Management Information System
Project Records
Configuration Management System
Lessons Learned
Incorrect
The online database is an example of a Project Management Information System. [PMBOK 5th edition, Page 554]
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