project communications management questions

8/10/2019 Project Communications Management Questions

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Informal Verbal Communication

Incorrect

Anytime contracts are involved in a project, the project manager/team should use formal written communication methods. [PMBOK 5th edition, Page 287]

1 points4. Question

You have been assigned as project manager of a software development project. One of the requirements is to use a remote team and you find that that the

remote team has limited technical communications capabilities. This is an example of:

An assumption

A hindrance

A constraint

A show-stopper

Incorrect

This is an example of a constraint. Constraints are factors that limit a project management teams options. Examples of constraints include team members

situated in different geographical locations, incompatible communication software versions or limited technical communications capabilities. [PMBOK 5th

edition, Page 124]

1 points5. Question

Which of the following report shows project completion percentage?

Scheduling

Progress reporting

Forecasting

Status reporting

Incorrect

Progress reporting shows project completion percentag

1 points6. Question

Which of the following report explains the current condition of the project?

Status reporting

Schedule analysis

Forecasting

Progress reporting

Incorrect

Status Reporting: This type of reporting gives the current current status of the project.

1 points

7. QuestionAn issue log or action-item log is a tool that can be used to document and monitor the resolution of issues. At a minimum, the issue log should contain:

A target resolution date

An owner name, a target resolution date, financial impact on the project, impact on schedule.


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1 points11. Question

Gene is the project manager of a large highway expansion project. He has a number of stakeholders with competing priorities and agendas, and often has to

resolve conflicts between stakeholders. Which knowledge area manages communications with the project stakeholders?

Project Stakeholder Management

Project Human Resource Management

Project Quality Management

Project Communications Management

Incorrect

The Manage Communications is the process of producing and distributing project information to the project stakeholders. This process is a part of project

communications management knowledge area. [PMBOK 5th edition, Page 297]


You are planning out the communications methods to use as part of stakeholder management. The most effective means for communicating and resolving

issues with stakeholders is:

Electronic mail.

Status reports.

Telephone calls.

Face-to-face meetings

Incorrect

Face to face meetings are interactive, and hence are the most effective means for communicating and resolving issues with stakeholders. [PMBOK 5th

edition, Page 295]


Efficient Communication means ___________.

Providing only the information that is needed

Information provided in a right format

Information provided at the right time and with the right impact

All of the above

Incorrect

Efficient Communication means providing only the information that is needed. PMBOK page no 289.


A communications management plan should include all of the following, EXCEPT:

Risk Register

Person that will issue weekly reports

Glossary of Common Terminology

Escalation List/Contacts

Incorrect


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The Risk Register is part of Risk Management and is not included in the Communications Management Plan. [PMBOK 5th edition, Page 296]


In a sender-receiver model for communication, information is sent and received between two parties, defined as the sender and the receiver. In such a

model, anything that interferes with the transmission and understanding o f the message is called:

Noise

Constraint

Decode

Medium

Incorrect

In a sender-receiver model, the key components include encoding of thoughts or ideas, a message as the output of encoding, a medium to convey the

message and decoding the message back into meaningful thoughts or ideas. Anything that interferes with the transmission and understanding of the

message is termed as noise (for example: distance). [PMBOK 5th edition, Page 293]


Body language plays an important role in effective communications. This relates to which of the following communications dimensions?

Informal

Nonverbal

Formal

Verbal

Incorrect

The body language relates to the nonverbal dimension of communications. [PMBOK 5th edition, Page 287]


Successful project managers generally spend an inordinate of time, doing what?

Updating the Project Management Plan

Co mmunicating

Managing Risks

Working Scheduled Activities

Incorrect

Most projects fail because o f poor communication. Successful project managers spend a great deal of time communicating. [PMBOK 5th edition, Page 287]


Successful project managers generally spend an inordinate of time, doing what?

Managing Risks

Updating the Project Management Plan

Working Scheduled Activities

Co mmunicating


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Communication technologies

Incorrect

The work performance reports are inputs to the Manage Communications process. The rest of the choices are the valid tools and techniques of the

Manage Communications process. [PMBOK 5th edition, Page 297]


Inputs o f Plan Communications are:

Organizational Process Assets

Stakeholder register

Enterprise environmental factors

A ll

Incorrect

Inputs for Plan Communications are enterprise environmental factors, organizational process assets, stakeholder register, Organizational Process Assets,

and stakeholder management strategy.


Meetings and conversations are examples of:

Formal Verbal communications

Info rmal Verbal communications

Informal Written communications

Formal Written communications

Incorrect

Informal Verbal communications


If you are writing a proposal for additional funding, which communication style should you choose?

formal and horizontal

formal and vertical

informal and vertical

informal and horizontal

Incorrect

Since this will be an official project document, it should be formal in nature. Additionally, since you are requesting money from someone higher up in the

organization, you are creating a vertical communication. [PMBOK 5th edition, Page 287]

1 points

26. QuestionPhone calls and Video Conferencing are examples of _______________.

Push Communication

Noise


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Project Plan, Project Charter and Specifications are examples of:

Formal Written communications

Formal Verbal communications

Informal Verbal communications

Informal Written communications

Incorrect


Which of the following type of performance report is an estimate of the future?

Forecasting

risk management plan

Progress reporting

Status reporting

Incorrect

Forecasting is a form of estimate that describes the potential needs of a project in future.


As project manager, you find you are constantly dealing with conflict amongst your team members. Everyone argues over sharing available project resources

so you plan to use a conflict resolution method to alleviate the tension between team members. What conflict resolution method is NOT recognized by the

Project Management Institute?

Elaboration

Withdrawal

Forcing

Smoothing

Incorrect

Elaboration is not one of the five conflict-resolving methods that are recognized and endorsed by the Project Management Institute (PMI). The five

methods recognized and endorsed by PMI include Forcing, Smoothing, Compromising, Collaborating and Withdrawing. [PMBOK 5th edition, Page 283]


What are the types of communication channels?

Email

FAX

A ll

Phone

Incorrect

You can communicate information by mail, by email, in person, in meetings, by phone, or by fax.


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Information is not useful to the receiver if it is not ____________.

Interesting

Urgent

On time

Simple

Incorrect

Information is not useful to the receiver if it is not on time. Information to be useful, must come at the correct time otherwise has no value.


You are reviewing a project with Tom, a new project manager. While discussing the communication requirements with Tom, you find that he has an

impression that a pro ject with n number of stakeholders has n communication channels. You are aware that this is wrong. What is the right answer?

No of channels = n(n-1)/2 where n = nu mber of stakeholders

No of channels = n(n+1)/2 where n = number of stakeholders

No of channels = (n+1)*(n-1)/2 where n = number of stakeholders

No of channels = n(n-1)/2n where n = number of stakeholders

Incorrect

The correct response is n(n-1)/2 where n = number of stakeholders. [PMBOK 5th edition, Page 292]


You are managing the communication requirements for your project. You find that certain general management skills come into play as part of managing

stakeholder requirements and that there are different dimensions to communication that you have to plan for as the sender of information. Which of the

following is not a dimension of communicating?

Vertical / Horizontal communication

Forward / b ackward communication

Formal / Informal communication

Internal / external communication

Incorrect

General management skills include the art of managing stakeholder requirements. The sender is responsible for making the information clear and

complete so that the receiver can receive it in its entirety and correctly. There are different dimensions to communicating, but the response

Forward/Backward communication is an invalid response. [PMBOK 5th edition, Page 287]


Which of the following processes goes beyond the d istribution of relevant information and seeks to ensure that the information being communicated to

project stakeholders has been appropriately generated, as well as received and understood?

Manage Communications

Control Communications

Manage Stakeholder Engagement

Control Stakeholder Engagement


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Incorrect

The Manage Communications process goes beyond the distribution of relevant information and seeks to ensure that the information being communicated

to project stakeholders has been appropriately generated, as well as received and understood. [PMBOK 5th edition, Page 298]


There are 10 stakeholders in Megamarts ERP deployment project. How many potential communications channels are there?

10

30

45

25

Incorrect

The total number of communications channels is n(n-1)/2, where n=number of stakeholders. [PMBOK 5th edition, Page 292]


Sheila is a project manager managing a global project. She has stakeholders located in various parts of the globe. Due to the nature of the project, she also

has large volumes of information that needs to be shared with the recipients. What type of communication method should she prefer for this purpose?

Request based communication

Interactive communication

Push communication

Pull co mmunication

Incorrect

Pull communication is suited for this purpose. It is used for very large volumes of information, or for very large audiences and requires the recipients to

access communication content at their own d iscretion. [PMBOK 5th edition, Page 295]


The communication management plan is developed to meet the need of the:

Sponsor

Stakeholders

Project team

Management

Incorrect

The communication management plan is developed to meet the needs of the stakeholders.


The output o f managing stakeholder expectations is:

Updates on the project management plan

A ll

Project document updated


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Approved change requests

Incorrect

The output of managing stakeholders are updated project documents , approved change requests, updates of organizational process assets, and updates

on the project management plan.


Which statement is true about Project Records?

Project records must be permanent, so they will either be electronic or on paper.

A ll

Project records will either be electronic or on paper.

Project records are organized storage and maintenance of correspondence, memos, reports, and documents describing the project.

Incorrect

Project Records Organized storage and maintenance of correspondence, memos, reports, and documents describing the project. It must be permanent,

so they will be either electronic in form or on paper.


The formal acceptance of the product of the project is done during _________

Report Performance

Administrative Closu re

All

Managing stakeholder's expectation

Incorrect

The Formal acceptance of the product of the project is done during Administrative Closure.


You are holding a kick off meeting for the build out of a new data center. This will be the largest, most costly and most complex project you have worked on

in your career. You have counted up the number of stakeholders, vendors and project team members to be 52. In order to stress to the group how

important and difficult communication will be on the project you want to tell them how many channels of communication exist on the project. What would

you tell them?

1326 channels exist on the project




Incorrect

Communication Channel formula is: n(n-1)/2. N=Number of people involved on the project. 52(52-1)/2 52*51=2652 2652/2=1326 [PMBOK 5th edition, Page

292]


What is the percent of time a project managers usually spend in meetings?


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100

90

80

50

Incorrect

Project Managers usually spend 50% of their time in meetings


The expected level of details of performance report of a project is described in :

Scope statement

Project charter

Monthly status report

Communication management plan

Incorrect

The expected level of details of performance report of a project are described in communication management plan.


Which of the following has been identified as one of the single biggest reasons for project success or failure?

Costs

Schedule

Scope

Co mmunication

Incorrect

Communication has been identified as one of the single biggest reasons for project success or failure. Effective communication within the project team and

stakeholders is essential. [PMBOK 5th edition, Page 515]


Alan is the project manager of a project with 6 stakeholders. If the number of stakeholders goes up to 8, how many additional channels does he have to

manage?

2

13

14

28

Incorrect

The formula to calculate the number of channels is n*(n-1)/2 where n is the number of stakeholders. In the original situation, with 6 stakeholders, the no.

of channels is 6 * (6 1) / 2 = 30 / 2 = 15 In the new situation, with 8 stakeholders, the no. of channels is 8 * (8 1) / 2 = 56 / 2 = 28. Hence the additional

number channels to manage is = 28-15 = 13. [PMBOK 5th edition, Page 292]


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Based on the PMBOK, the dimensions of communication are listed as:

internal and external communication

the ability to write and communicate orally

formal and informal reports

A ll

Incorrect

Based on the PMBOK, the dimensions of communication are listed as the: ability to write and communicate orally, formal and informal reports, and internal

and external communication


You are the Project Manager and are responsible for the development of a mall. As with any construction project, there will be multiple iterations of

blueprints and engineering drawings, so you have decided to create an online database that can be used to query the documents by name, type, date, etc.

This is an example of what type of communication tool?

Project Management Information System

Project Records

Configuration Management System

Lessons Learned

Incorrect

The online database is an example of a Project Management Information System. [PMBOK 5th edition, Page 554]
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