providing language assistance to persons with limited english proficiency

Providing Language Assistance to Persons with Limited English Proficiency

NASA HeadquartersEqual Opportunity & Diversity Management Division

Executive Order 13166

Each Federal Agency is required to examine services it provides and develop and implement a system by which LEP persons can meaningfully access those services.

Who are Limited English Proficient (LEP) individuals? Individuals who do not speak English as

their primary language and who have a limited ability to read, write, speak or understand English can be limited English proficient.

Who is covered?

Members of the PublicVisitorsApplicants for employmentParticipants in NASA programs, outreach and

training events

Four Factor Analysis

The number of LEP persons eligible The frequency of contact The nature and importance of the activity The resources available and costs

Requests for LEP assistance

Statement that an LEP needs oral interpretation and/or written translation services in order to gain knowledge of, participate, and/or obtain the benefits of a NASA conducted program or activity

Can be initiated orally, in writing, or any other format practical for the individual

Operating Procedures

Language Assistance Official (LAO) Organization Language Assistance Official

(OLAO)

Procedures Continued

Refer requests to the designated Organizational Language Assistance Official (OLAO) at least 8 working days in advance

OLAO decides to grant or deny requests

Procedures Continued

If approved, the OLAO submits Form 1681 via email to contract vendor with cc: COTR

Contract Vendor will provide cost estimate OLAO submits Procurement Request to

COTR to cover the estimated cost of LEP services requested.

Procedures Continued

Submit written task orders/requests to Contract Vendor at least 5 working days in advance

LAP Annual Requirements Annual Assessments Annual Training

EODM LAO

Claudia Silver Claudia.Silver-1@nasa.gov 202-358-0936