proyecto clima laboral y satisfaccion laboral

7/23/2019 PROYECTO CLIMA LABORAL Y SATISFACCION LABORAL

1/34


2/34

Las !"a#$%a&$#'s a&()a*'s 's(+# $#,'!sas '# &a,$s ('*."$&s/ s&$a*'s '.,$&s/

#a$' )a/ )' '* 3!&'s ' aa3(a&$.# a 's(s s' ('#!+# *as ,'(as *"!s 3!3)'s(s/

3a!a * &)a* 's 's'#&$a* $s3#'! ' 3'!s#as sa($s4'&as s) (!aa6 *a !"a#$%a&$.#/

'** a),'#(a!+ &*a!a,'#(' s) !'#$,$'#( *a &a*$a '* s'!7$&$ )' 3!'s(a#8 E# '* &a,3 '

*a sa*) '* &*$,a !"a#$%a&$#a* *a sa($s4a&&$.# *a!a* '# s) 3)'s( ' (!aa6 s#

's'#&$a*,'#(' !'*'7a#('s 3a!a *s 3!4's$#a*'s ' *a sa*)9 &)a !a%.# ' s'!/ 's &)$a! *a sa*)

4:s$&a ,'#(a* ' )$'#'s 's(+# a s) &a!" !$#a! )#a a('#&$.# ' &a*$a8 P! '** '*

&$,$'#( &,3!'#s$.# '* #$7'* '* &*$,a !"a#$%a&$#a* *a sa($s4a&&$.# *a!a* ' *s(!aa6a!'s ' sa*) s($()'# 4a&(!'s 4)#a,'#(a*'s 3a!a *a !"a#$%a&$.#9 3! * (a#(/ '*

&*$,a !"a#$%a&$#a* 's s$'!a &, '* ,'$ a,$'#(' ),a# 4:s$& '# '* )' s'

'sa!!**a '* (!aa6 &($$a#/ 's(' $#4*)' '# *a sa($s4a&&$.# *a!a* 3! * (a#( '# *a

3!)&($7$a ' )#a !"a#$%a&$.#8 E* 3!'s'#(' 's()$ '#,$#a ;CLIMA

ORGANIZACIONAL Y SU RELACIN CON LA SATISFACCIN LABORAL DEL

PERSONAL DE SALUD QUE LABORA EN EL SERVICIO DE EMERGENCIA DEL

HOSPITAL DOCENTE BELEN DE LAMBAYEQUE - 2015/ ($'#' &, 6'($7 '('!,$#a!

*a !'*a&$.# '* &*$,a !"a#$%a&$#a* *a sa($s4a&&$.# *a!a* '* 3'!s#a* ' sa*) '

','!"'#&$a &) 3!3.s$( 's 3!3!&$#a! $#4!,a&$.# 7+*$a a&()a*$%aa a 4$# ' )' *a

D$!'&&$.# R'"$#a* ' Sa*)/ )#(a,'#(' *a R' ' S'!7$&$s ' Sa*) 4!,)*'#

$ $ 4 * 6 * $ * *$ $ $ * $ 4 $.


3/34

/1/1 D"&!$2!$n #" la "al$#a# 23(l"')4$!a

U# ' *s 3!$#&$3a*'s &a,$s &)!!$s a 3a!($! ' ,'$as '* s$"* ?? '# *a ('!:a ' *as

!"a#$%a&$#'s 's3'&:4$&a,'#(' '# 's()$s s!' '4$&$'#&$a '4$&a&$a ' *as ',3!'sas/ 's '*

3as '* '6' ' *as a&()a&$#'s ' *s 3!&'ss *a 's(!)&()!a 3a!a &'#(!a!* '# *s (!aa6a!'s/

s$'# ' 7$(a* $,3!(a#&$a/ *a $#(!)&&$.# '* &*$,a !"a#$%a&$#a* &, ,'$ 3a!a ,'6!a!

*as !'*a&$#'s '#(!' *as 3'!s#as *a !"a#$%a&$.#/ 3a!a * &)a* *s "'!'#('s (!a(a# ' &!'a! )#

a,$'#(' #' *a "'#(' s' s$'#(a ,($7aa/ (!aa6' 3!)&($7a,'#(' s'a ,+s '4$&$'#('9 (!' *s as3'&(s )' ,+s $,3!(a#&$a ($'#' 3a!a '* (!aa6a! 's * )' !'s3'&(a a *a sa($s4a&&$.#

)' *' 3!)&' *a *a! )' 's',3'@a *s as3'&(s )' !'a# a s) (!aa68

E* 's()$ '* &*$,a !"a#$%a&$#a* *a sa($s4a&&$.# *a!a*/ s# $,3!(a#('s/ '$ a *a

$#+,$&a ' *as !"a#$%a&$#'s/ s' 3)''# $'#($4$&a! s$()a&$#'s '* a,$'#(' *a!a* 3*a#('a!

s*)&$#'s '4$&a&'s 3!()#as8

A&()a*,'#('/ a* s'! a3*$&as '# '* &a,3 ' *a sa*) (a#( '* &*$,a !"a#$%a&$#a* &, *a

sa($s4a&&$.# *a!a* '# s) 3)'s( ' (!aa6/ s# (',as &'#(!a*'s ' *as $#s($()&$#'s ' sa*)/

'$ a )' *a &a*$a '* (!aa6 '3'#' 4)#a,'#(a*,'#(' ' )# &*$,a !"a#$%a&$#a*

a'&)a/ s) $#('!


4/34

La $#7's($"a&$.# s' **'7a!+ a &a '# '* Hs3$(a* P!7$#&$a* D&'#(' B'*


5/34

H$: E>$s(' !'*a&$.# '#(!' '* &*$,a !"a#$%a&$#a* *a sa($s4a&&$.# *a!a* '# '*

3'!s#a* ' sa*) '* S'!7$&$ ' E,'!"'#&$a '* Hs3$(a* P!7$#&$a* D&'#(' B'*$s(' !'*a&$.# '#(!' '* &*$,a !"a#$%a&$#a* *a sa($s4a&&$.# *a!a* '# '*

3'!s#a* ' sa*) '* S'!7$&$ ' E,'!"'#&$a '* Hs3$(a* P!7$#&$a* D&'#(' B'*('!#s '* 3!&'s '

6 4 $*$ * * * @ *


6/34

CAPITULO II: MARCO TE=RICO

-1/1 An4"!"#"n4"& #" la $n5"&4$6a!$n

In4"na!$3nal"&:

A3) A!$as L8 I8 Cs(a R$&a 200J/ '# s) 's()$ Fa&(!'s '* C*$,a O!"a#$%a&$#a* )'

$#4*)'# '# *a Sa($s4a&&$.# La!a* '* P'!s#a* ' E#4'!,'!:a/ '# '* S'!7$&$ '

E,'!"'#&$as '* Hs3$(a* Sa# Ra4a'* ' A*a6)'*a/ K)#$- N7$',!' 200/ ()7 &,6'($7 "'#'!a* &'! *s 4a&(!'s '* &*$,a !"a#$%a&$#a*/ )' $#4*)'# '# *a

sa($s4a&&$.# *a!a* ' *s 4)#&$#a!$s ' '#4'!,'!:a/ '* S'!7$&$ ' E,'!"'#&$as/ '*

Hs3$(a* Sa# Ra4a'* ' A*a6)'*a8 Es )#a $#7's($"a&$.# &)a#($(a($7a/ ' ($3 3!s3'&($7/

(!a#s7'!sa* 's&!$3($7a/ s($()$a 3! )#a ,)'s(!a ' 5 3'!s#as/ ' (s *s #$7'*'s

' E#4'!,'!:a '# *s (!'s ()!#s/ ,'$a#(' *a a3*$&a&$.# ' s $#s(!),'#(s= )#a

'#(!'7$s(a 's(!)&()!aa a *s 4)#&$#a!$s *a s'!7a&$.# $!'&(a ' 's(a )#$a 3a!a

's(a*'&'! *a $#4*)'#&$a ' *s 4a&(!'s '* &*$,a s) !'*a&$.# *a sa($s4a&&$.# *a!a*8

S' &*)' )' '>$s('# a*")#s 4a&(!'s '* &*$,a !"a#$%a&$#a* )' $#4*)'# '# *a

sa($s4a&&$.# *a!a* ' '#4'!,'!:a8 E* 3'!s#a* ($'#' )#a ,'%&*a ' a&($()'s/ a$*$a's

&$,$'#(s/ )' *'s 3'!,$(' s'#($!s' !'a*$%as ' $'#($4$&as 3!4's$#a*,'#(' 3!

* $ 4 $. * * $ $ * 6


7/34

C$a#" V'"a M8/ Sa*a%a! B('** C8 N@'% Pa!($ A8 C$*' 200J8 R'a*$% )#a

$#7's($"a&$.# s!' ;C*$,a O!"a#$%a&$#a* Sa($s4a&&$.# La!a* '# )# 's(a*'&$,$'#(

' sa*) 's(a(a*= s3$(a* ($3 1/ '* 6'($7 ' 's(' 's()$ 's &'! *a !'*a&$.# '*

&*$,a !"a#$%a&$#a* *a sa($s4a&&$.# *a!a* '# (!aa6a!'s ' )#a $#s($()&$.# ' sa*)

'* s'&(! 's(a(a*8 E* 's()$ 4)' ($3 's&!$3($7/ s($()$ 3! )#a ,)'s(!a ' 2

(!aa6a!'s/ ,$',!s ' 1 s'!7$&$s ' )# s3$(a* 3*$& ($3 18 Pa!a $a"#s($&a! '*

&*$,a !"a#$%a&$#a* s' a3*$&. )# &)'s($#a!$ )' ,$' '* &*$,a !"a#$%a&$#a*

!'s3)'s(as asaas '# 's&a*a ($3 L$'!(/ ' &$#& 3)#(s8 Pa!a ,'$! *a sa($s4a&&$.#*a!a* s' )($*$%a '* &)'s($#a!$ S202 ' M'*$+ P'$!. 1J )' ($'#' )#a 's(!)&()!a

' &$#& 4a&(!'s8 E* a#+*$s$s ' 4$a$*$a ' *s &)'s($#a!$s a!!6a )# &'4$&$'#(' a*3a

' C!#a& 3a!a *a 's&a*a ' &*$,a !"a#$%a&$#a* ' sa($s4a&&$.# *a!a* ' 0/

0/25/ !'s3'&($7a,'#('8 L*'"a# a *a &*)s$.# !'s3'&( '* '4'&( '* &*$,a

!"a#$%a&$#a* s!' *a sa($s4a&&$.# *a!a*/ s' '#(!. )' '>$s('# $,'#s$#'s ' &*$,a

!"a#$%a&$#a* )' ($'#'# !'*a&$#'s 's(a:s($&a,'#(' s$"#$4$&a($7as 7a!$a*'s '

sa($s4a&&$.# *a!a*8

Na!$3nal

E"s)$%a O&a@ L8 B8 L$,a 200J !'a*$%. )# 's()$ ($()*a= ;M($7a&$.# N$7'* '

$ 4 $. * * 4 * $ $ 4 * : * : *


8/34

)' '>$s(' $4'!'#&$a s$"#$4$&a($7a P 0802 0805J '#(!' '* &*$,a !"a#$%a&$#a* *a

sa($s4a&&$.# *a!a*9 's '&$! )' a ,'6! #$7'* ' &*$,a !"a#$%a&$#a*/ ,+s a*( 's '*

#$7'* ' sa($s4a&&$.# *a!a* P0802J9

Ra,s Ca*$%aa N8 G8/ P)# 200J/ !'a*$%. )# 's()$ ($()*a= ;G!as ' Sa($s4a&&$.#

La!a* ' *a E#4'!,'!a '# *as )#$a's 3!)&($7as ' S'!7$&$s ' Sa*) '# P)#/

()7 &, 6'($7 's(a*'&'! '* "!a ' sa($s4a&&$.# *a!a* ' *a '#4'!,'!a '# *as

)#$a's 3!)&($7as ' s'!7$&$s ' sa*) '# P)# REDEESJ/ '# &)a#( a *as

$&$#'s 4:s$&as ,a('!$a*'s/ '#'4$&$s *a!a*'s !',)#'!a($7s/ 3*:($&as

a,$#$s(!a($7as/ !'*a&$#'s s&$a*'s/ #'&'s$a ' a)(!!'a*$%a&$.# !'*a&$.# 1 *a

a)(!$a8 E* ,3*$&a($78 S' (,. &, ,a!&

,)'s(!a* a '#4'!,'!as8 S' a3*$&. *a (


9/34

M3'!$,'#(aas 3! *as 3'!s#as )' &,3#'# *a !"a#$%a&$.#

)' $#4*)'# s!' s) )&(a8

Aa!&a )#a 7a!$'a ' 4a&(!'s )' $#('!7$'#'# '# '* a,$'#(' *a!a* 3)''#,$4$&a!s' ,'$a#(' )# a'&)a 's()$ '* '#(!# ' $#&*)' 7a!$a*'s )'

3'!,$('# '('&(a! 3'!&'3&$#'s $#$7$)a*'s a3!'&$a&$#'s ' 7a*!'s $4:&$*'s '

'>3!'sa! ' ,a#'!a 's3#(+#'a8 B'!"'!#/ 1J8 D's' 's(a 3'!s3'&($7a s' 's&!$'#

*as 7a!$a*'s )' s' 7a# a#a*$%a! '# '* 's()$= La $#4!a's(!)&()!a= C#$&$#'s '*

's3a&$ 4:s$& #' '* (!aa6a! '6'&)(a s)s (a!'as ' *s '*','#(s $#('!7$'#'# '#


10/34

a)(s'!7aa 3! $.# ' *s ,$',!s ' *a !"a#$%a&$.# a&'!&a ' s)

7$#&)*a&$.# '#(!' s: *a !"a#$%a&$.#

E* &*$,a !"a#$%a&$#a* ($'#' *as s$")$'#('s &a!a&('!:s($&as=

R'4'!'#&$a *a s$()a&$.# '# )' ($'#' *)"a! '* (!aa6 ' *a !"a#$%a&$.#8

T$'#' )#a &$'!(a 3'!,a#'#&$a/ a 3'sa! ' '>3'!$,'#(a! &a,$s 3! s$()a&$#'s&)#()!a*'s8

T$'#' )# 4)'!(' $,3a&( s!' *s &,3!(a,$'#(s ' *s ,$',!s ' *a

!"a#$%a&$.#8

A4'&(a '* "!a ' &,3!,$s ' $'#($4$&a&$.# ' *s ,$',!s ' *a !"a#$%a&$.#


11/34

P'! 4!,a! ')$3s ' (!aa6 '#(! ' *a !"a#$%a&$.#/ )' 3)'a#

$#('!!'*a&$#a!s' a&'! ,+s 4+&$* '* (!aa68

B)s&a! *as #'&'s$a's '* 3'!s#a* 3a!a sa($s4a&'!*as ' *a ,'6! ,a#'!a 3s$*'/

3a!a )' s' s$'#(a# ,($7as '# s) &'#(! *a!a*8

E* sa'!s' 3'!('#'&$'# a )# "!)3 ' (!aa6/ '* s'#($!s' $#('"!a a )#a !"a#$%a&$.#/

3!:a s'! a*(a,'#(' ,($7a! 3a!a )#a 3'!s#a )' )$'!a s)3'!a s)s $#)$'()'s

' 'sa!!**8 Es(' s'#($,$'#( ' 3'!('#'#&$a 3!:a s'! 4,'#(a '# )#a !"a#$%a&$.#

)' s' 3!'&)3a!a ' ,a#('#'! $#4!,a a s) 3'!s#a* ' *as '&$s$#'s a3(aas '#

'**a8 As:/ &aa $#$7$) ,$',! ' *a !"a#$%a&$.# 3!:a 3'!&$$! )' 's 3a!(' ' *a

!"a#$%a&$.# sa($s4a&'! ' 's(a ,a#'!a s) #'&'s$a ' 3'!('#'#&$a8

91 E7"!43& #"l !l$'a 36an$za!$3nal

E* &*$,a !"a#$%a&$#a* 3a!'&' a4'&(a! 3s$($7a,'#(' #'"a($7a,'#(' a *a '>$s('#&$a '

&$'!( ($3 ' $#('!a&&$#'s '#(!' *s ,$',!s ' )#a !"a#$%a&$.#8 Pa!'&' a4'&(a! a*

"!a ' s'")!$a $#s'")!$a 3a!a '>3!'sa! *s s'#($,$'#(s a*a! s!' *as

3!'&)3a&$#'s/ ' !'s3'( 4a*(a ' !'s3'( '# *a &,)#$&a&$.# '#(!' *s ,$',!s '

*a !"a#$%a&$.#8


12/34

B1 Sa4$&7a!!$n La(3al

/1 D"7$n$!$n:

La sa($s4a&&$.# *a!a* 's )#a ' *as 7a!$a*'s ,+s 's()$aas '# '* &,3!(a,$'#(

!"a#$%a&$#a*8 E** &)3a )# *)"a! &'#(!a* '# *as $#7's($"a&$#'s 's' )' R'!(

H33& 3)*$&. '* *$! K Sa($s4a&($#/ '# 158 Ds !a%#'s 3a!'&'# '>3*$&a! 's'

"!a# $#('!


13/34

Ls 's()$s ',)'s(!a# )' *a sa($s4a&&$.# *a!a* s($()' )# )'# 3!'$&(! '

*#"'7$a/ ' a's$.# a *a !"a#$%a&$.#/ ,'6!a *a 7$a # s.* '#(! '* *)"a!

' (!aa6/ s$# )' (a,$


14/34

' *as ,$s,as !,' a 's(+#a!'s ' &a*$a &a#($a 3!''s(a*'&$s/ a*

!$#a! '* s'!7$&$ )' *' &!!'s3#' '# '* *"! ' *as ,'(as ' *a )#$a *a

!"a#$%a&$.#/ s'"# a),'#(' $s,$#)a '* 's',3'@ '* s)a*('!#/ s' 7'!+

a4'&(a '* 's',3'@ ' s) )#$a *a!a* S&'!,'!#/ '( a*8/ 1J8

A)#)'/ *s 4a&(!'s s$()a&$#a*'s s# $,3!(a#('s/ (a,$/ *a 'a/ '* #$7'* '

$#('*$"'#&$a/ *as a$*$a's *a a#($"'a '# '* (!aa6/ '*','#(s )' *a

',3!'sa # 3)'' ,$4$&a!/ 3'! s: s$!7'# 3a!a 3!'7'! '* "!a !'*a($7 '

sa($s4a&&$.# )' s' 3)'' 's3'!a! '# $4'!'#('s "!)3s ' (!aa6a!'s '# '*

+,$( *a!a* S)*(%/ 10J8

Sa4$&7a!!$n la(3al, 2a6a, #"&"'2"3: M)&s 's()$s a# '>3*!a *as

!'*a&$#'s '#(!' *a 3a"a/ '* #$7'* ' 's',3'@ *a sa($s4a&&$.# '# '* 3)'s(/7a!$s $#$&a# )' *s #$7'*'s ' 3a"a a4'&(a *a sa($s4a&&$.#/ * )' a s) 7'%

$#&$' '# '* 's',3'@/ ' ,a#'!a 3s$($7a #'"a($7a8 La ,a!:a ' *s

"'!'#('s &!''# )' *a 3a"a a'&)aa *a sa($s4a&&$.# '# '* 3)'s( a*('!a# '

,a#'!a !'a* '* 's',3'@ '* ',3*'a s) 3!)&&$.#8


15/34

&, *a 'a/ *a ,7$*$a $7'!sas &a)sas &, (!aa6a!'s $#sa($s4'&s/

3'!s#as s*('!as s$# 3!'&)3a&$#'s 4a,$*$a!'s '.,$&as/ s)3'!a# '* :#$&'

' $#&a3a&$a's )' *s )' ($'#'# ,a! 'a !'s3#sa$*$a's R$#s/

S('3'#/ 200J8

Sa4$&7a!!$n la(3al y &a4$&7a!!$n #" l3& !l$"n4"&:Ls '#sas $#$&a# )'

',3*'as sa($s4'&s a&!'&$'#(a# *a sa($s4a&&$.# *a *'a*(a ' *s &*$'#('s/ s$ *s

',3*'as !(a# ,'#s/ s'!+# ,+s &!('s's/ a#$,as s'#s$*'s/ * &)a* 's

a3!'&$a 3! *s s),$!'s/ )$'#'s !'&$'# )# (!a( ,'6! s'!7$&$

'>3'!$,'#(a8 Ls ',3*'as )' ($'#'# (a&( 4!'&)'#(' $!'&( *s

&*$'#('s $&'# )' &)a# $s('#('s/ )' *s


16/34

La 3*a&$.# ,)'s(!a 's(+ s($()$a 3! 5 (!aa6a!'s ' sa*) '* s'!7$&$ ' ','!"'#&$a '*

Hs3$(a* B'*3'!$'#&$a *a!a* ' ,'s's a ,+s '# '* s'!7$&$

' ','!"'#&$as '* Hs3$(a* B'*


17/34

3a!($&$3a&$.# a&($()9 '('!,$#a# s) &,3!(a,$'#(/ sa($s4a&&$.# #$7'* '

'4$&$'#&$a '# '* (!aa68

D"7$n$!$n 32"a!$3nal:

S' 3'!a&$#a*$%a!+ ' a&)'! a *s :(',s s$'!as '# *a 3'!a&$#a*$%a&$.# ' *as

7a!$a*'s8

8191-1 Sa4$&7a!!$n la(3al

D"7$n$!$n !3n!"24%al:

A#!'s'#/ D,s& Cas&!$ 200J '4$#'# *a sa($s4a&&$.# *a!a* &, ;)# 's(a

',&$#a* 3*a&'#('! 3s$($7 !'s)*(a#(' ' *a '>3'!$'#&$a ,$s,a '* (!aa69 $&

's(a 's a*&a#%a sa($s4a&$'# &$'!(s !')'!$,$'#(s $#$7$)a*'s a (!a7


18/34

O2"a!$3nal$za!$n #" 5a$a(l"&

VARIABLE DIMENSIONES INDICADORES ITEMS TIPOS DE

VARIABLES

NIVEL DE

MEDICION

Cl$'a36an$za!$3nal

A)(!!'a*$%a&$.#N),'! ' :(',s

X(',s 1/ / 10/ 2/ 2/ 2/ / / O2!$3n"& #" "&2%"&4a:N$#")# #)#&a 1J/ P& 2J/ !'")*a! a*" J/ ,)&

J/ ( s$',3!' 5J

C)a*$(a($7a O!$#a*

I#7*)&!a,$'#(

*a!a* N),'! ' :(',sX(',s 2/ 5/ 11/ 12/ 15/ 1/ 20/ 22/ O2!$3n"& #" "&2%"&4a:N$#")# #)#&a 1J/ P& 2J/ !'")*a! a*" J/ ,)&

J/ ( s$',3!' 5JS)3'!7$s$.#

N),'! ' :(',sX(',s / / 1/ 1/ 21/ 2/ 2/ 1/ 1O2!$3n"& #" "&2%"&4a:

N$#")# #)#&a 1J/ P& 2J/ !'")*a! a*" J/ ,)&J/ ( s$',3!' 5J

C,)#$&a&$.#N),'! ' :(',s

X(',s / / 1 1/ 2/ 2/ / 0/ 2/ O2!$3n"& #" "&2%"&4a:N$#")# #)#&a 1J/ P& 2J/ !'")*a! a*" J/ ,)&

J/ ( s$',3!' 5JC#$&$#'s

*a!a*'s N),'! ' :(',sX(',s / 1/ 25/0/ / 5/ / 5/ 50O2!$3n"& #" "&2%"&4a:N$#")# #)#&a 1J/ P& 2J/ !'")*a! a*" J/ ,)&

J/ ( s$',3!' 5JC#$&$#'s 4:s$&as

,a('!$a*'s N),'! ' :(',s

X(',s 1/ 1/ 21/ 2 2

O2!$3n"& #" "&2%"&4a:N$#")# #)#&a 1J/ P& 2J/ !'")*a! a*" J/ ,)&

J/ ( s$',3!' 5J


19/34

C)a*$(a($7a O!$#a*B'#'4$&$s s&$a*'s

!',)#'!a($7s N),'! ' :(',sX(',s 2/ / 1 22O2!$3n"& #" "&2%"&4a:N$#")# #)#&a 1J/ P& 2J/ !'")*a! a*" J/ ,)&

J/ ( s$',3!' 5JP*:($&as

a,$#$s(!a($7as N),'! ' :(',sX(',s/ 15/ 1/ 2

O2!$3n"& #" "&2%"&4a:N$#")# #)#&a 1J/ P& 2J/ !'")*a! a*" J/ ,)&

J/ ( s$',3!' 5JR'*a&$#'s s&$a*'s

N),'! ' :(',sX(',s / / 1 2O2!$3n"& #" "&2%"&4a:N$#")# #)#&a 1J/ P& 2J/ !'")*a! a*" J/ ,)&

J/ ( s$',3!' 5JD'sa!!** 3'!s#a*

N),'! ' :(',sX(',s / 10/ 1/ 25/ 2 O2!$3n"& #" "&2%"&4a:N$#")# #)#&a 1J/ P& 2J/ !'")*a! a*" J/ ,)&

J/ ( s$',3!' 5JD'sa!!** ' (a!'asN),'! ' :(',s

X(',s 5/ 11/ 1/ 2/ 0 5O2!$3n"& #" "&2%"&4a:N$#")# #)#&a 1J/ P& 2J/ !'")*a! a*" J/ ,)&

J/ ( s$',3!' 5JR'*a&$.# *a

a)(!$a N),'! ' :(',sX(',s / 12/ 20/ 2/ 1 O2!$3n"& #" "&2%"&4a:N$#")# #)#&a 1J/ P& 2J/ !'")*a! a*" J/ ,)&

J/ ( s$',3!' 5J


20/34

8101 T!n$!a& " $n&4%'"n43& #" la "!3l"!!$n #" #a43&

8101/ T!n$!a&

La (


21/34

3'!s#a*/ 'sa!!** ' (a!'as !'*a&$.# *a a)(!$a8 Q)' 3!'s'#(a# *as s$")$'#('s 3&$#'s

' !'s3)'s(a=

DIMENSIONES ITEMS CRITERIOS MEDICI=N PUNTA


22/34

L)'" s' 3!&''!+ a *a !'&*'&&$.# ' *a $#4!,a&$.# a3*$&a# )#a 's&a*a ' &*$,a !"a#$%a&$#a*

(!a ' sa($s4a&&$.# *a!a*8

81 P3!"&a'$"n43 y an)l$&$& #" #a43&

La $#4!,a&$.# !'&*'&(aa s' $#"!'sa!+ '# '* 3a)'(' 's(a:s($& SPSS 78 21/ 3a!a '*a!a! *a ,a(!$% '

a(s 3a!a ('#'! *as (a*as ' 4!'&)'#&$as (a*as ' ($#"'#&$a8 Pa!a *a (!a(a&$.# ' *a $3.('s$s

s' )($*$%a!+ *a 3!)'a 's(a:s($&a # 3a!a,


23/34

T34al /;10 /10

- S"5$!$3&

D"&!$2!$n P"!$3 Un$4a$3 &JK P"!$3 434al &JK

R'&a!"as

I#('!#'(

C3$as

I,3!'s$#'s

5

1

0810

0820

50

0

0

0


24/34


25/34

82 C!#"!a,a

ACTIVIDADES

MESES

A63&43 S"24$"'(" O!4%(" N35$"'(" D$!$"'("

/ - 8 9 / - 8 9 / - 8 9 / - 8 9 / - 8 9

D's&!$3&$.# ' *a !'a*$a

3!*',+($&a

F!,)*a&$.# '* 3!*',a

H$3.('s$s ' *a $#7's($"a&$.#

A#('&''#('s ' *a $#7's($"a&$.#

T$3 ' $#7's($"a&$.#

P*a&$.# ,)'s(!a

T


26/34

K)$&$ ' '>3'!(s

E6'&)&$.# ' $#s(!),'#(

E*a!a&$.# ' &)a!s 's(a:s($&s

S)s('#(a&$.# ' 3!'&(


27/34

ANEO N /

CONSENTIMIENTO INFORMADO PARA PARTICIPAR EN EL ESTUDIO DE

INVESTIGACIN

Y/ &, \\\\\\\\\\\\ PERTENECIENTE AL SERVICIO DE

EMERGENCIA DEL HOSPITAL DOCENTE ;BELEN DE LAMBAYEQUE/ '&*a!

's(a! !,' '3a!($&$3a! '# '* 3!'&( ' $#7's($"a&$.# CLIMA ORGANIZACIONAL YSU RELACIN CON LA SATISFACCIN LABORAL DEL PERSONAL DE SALUD QUE

LABORA EN EL SERVICIO DE EMERGENCIA DEL HOSPITAL DOCENTE BELEN DE

LAMBAYEQUE 2015 a$'# s$ $#4!,a ' 4!,a &*a!a 3!'&$sa s!' ,$

3a!($&$3a&$.# (a,$


28/34

ANEO N -

UNIVERSIDAD ALAS PERUANAS * FILIAL CHICLAYO

I#s(!),'#(s 3a!a '('!,$#a! *a !'*a&$.# '* C*$,a La!a* Sa($s4a&&$.# La!a* '* S'!7$&$

' E,'!"'#&$a '* Hs3$(a* D&'#(' B'*


29/34


30/34

8; La ',3!'sa 3!,)'7' '* 'sa!!** '*3'!s#a*8

8 Ls s'!7$&$s ' *a !"a#$%a&$.# s#,($7 ' !")** '* 3'!s#a*8

8 Ls 6'($7s ' (!aa6 ")a!a# !'*a&$.# *a 7$s$.# ' *a $#s($()&$.#8

8 E* K'4' 's&)&a *s 3*a#('a,$'#(s )' s'*' a&'#8

9. Ls 6'($7s '* (!aa6 's(+# &*a!a,'#(''4$#$s8

9/ S' 3!,)'7' *a "'#'!a&$.# ' $'as&!'a($7as ' $##7a!as

9- E>$s(' )#a &*a!a '4$#$&$.# ' 7$s$.#/,$s$.# 7a*!'s '# *a $#s($()&$.#8

98 E* (!aa6 s' !'a*$%a '# 4)#&$.# a ,


31/34

C&e$"ionario : Medir a Sa"i$accin Labora en e Ser%icio de E!ergencia

N ITEM

NINGUNA O

NUNCA

REGULAR O

ALGO

MUCHO

TODO O

SIEMPRE

/

La $s(!$)&$.# 4:s$&a '* a,$'#(' 4a&$*$(a

*a !'a*$%a&$.# ' *as a&($7$a's *a!a*'s8

-

La !',)#'!a&$.# '.,$&a 's ,) a6a

'# !'*a&$.# a *a *a! )' !'a*$%8

8

E* a,$'#(' &!'a 3! ,$s &,3a@'!s 's

$'a* 3a!a 's',3'@a! ,$s 4)#&$#'s8

9 S$'#( )' '* (!aa6 's 6)s( 3a!a ,$

,a#'!a ' s'!8

0 La (a!'a )' !'a*$% 's (a# 7a*$sa &,

&)a*)$'! (!a8

; M$ 6'4' 's &,3!'#s$78

M' s$'#( ,a* * )' 3'!&$8

S$'#( )' !'&$ ' 3a!(' ' *a ',3!'sa

,a*(!a(8


32/34


33/34

Ma4$z #" !3n&$&4"n!$a

T"'a P3(l"'a O("4$53& H$24"&$& T!n$!a& " In&4%'"n43&

CLIMA

ORGANIZACIONAL Y SU

RELACIN CON LA

SATISFACCIN

LABORAL DEL

PERSONAL DE SALUD

QUE LABORA EN EL

SERVICIO DE

EMERGENCIA DEL

HOSPITAL DOCENTE

BELEN DE

LAMBAYEQUE - 2015

C)+* 's *a !'*a&$.#

'#(!' C*$,a

O!"a#$%a&$#a*

Sa($s4a&&$.# La!a* '#

'* 3'!s#a* ' sa*) '*

S'!7$&$ ' E,'!"'#&$a

'* Hs3$(a* P!7$#&$a*

D&'#(' B'*


34/34

proyecto clima laboral y satisfaccion laboral

Documents

tesis satisfaccion laboral

satisfaccion e insatisfaccion en el mundo laboral

informe satisfaccion laboral y sindrome de desgaste laboral

informe de satisfaccion laboral

medicion del clima organizacional y satisfaccion laboral

¿calidad de vida laboral y satisfaccion economica

bournout y satisfaccion laboral

satisfaccion e insatisfaccion laboral

clima laboral y grado de satisfaccion de las …

mejora clima organizacional satisfaccion laboral

clima y satisfaccion labora

proyecto nivel de satisfaccion laboral

14. proyecto sobre satisfaccion laboral- lunes

valores actitudes y satisfaccion laboral

la motivacion y satisfaccion laboral

libro de satisfaccion laboral flores garcia rada

el clima organizacional y la influencia en la satisfaccion...

higiene y seguridad, satisfaccion laboral

metodologia evaluar satisfaccion laboral turismo

taller satisfaccion laboral