public library service delivery review...programs and services, technology, marketing, and...

city.kawarthalakes.on.ca

Core Service Review

Public Library Service

Delivery Review

Information Session

Burnt River Community Hall

10 February 2016

• Welcome, Introductions & Opening Remarks

• Our Library System

• Library Governance

• Why a Review?

• Library Strategic Plan (2008-2018)

• Comparison with Other Public Libraries

• Branch Performance Indicators

• Other Criteria & Considerations

• Library Board Action Plan / Burnt River Decision

• Questions & Answers

Presentation Outline

17 Branch Locations

Library Governance

• Under the Ontario Public Libraries Act, libraries

operate “under the management and control of a

board.”

• Board members are appointed by City Council

for a four-year term.

•The Board itself is an independent, incorporated

entity.

• Day-to-day operation and management of our

libraries is the responsibility of the CEO / Chief

Librarian, who reports to the Board.

Role of Council and City Depts.

• Our libraries are in City-owned buildings

and the City looks after maintaining the

buildings.

• Each year we submit a budget for Council

approval. Most of our funding is from this

source.

• Courier system used to move library

materials from branch to branch is

operated by the City.

Why a Review?

• Under the Public Libraries Act, the Board’s duty

is to provide “a comprehensive and efficient

public library service” that meets the needs of

the residents of the City of Kawartha Lakes.

•With a new City Council carrying out its own

Core Services Review, a new Library Board, and

need to update our 2008 Strategic Plan, this was

the right time to carry out a review.

Goal in Carrying Out Review

Provide the best possible library service

given our financial realities.

•Promoting better efficiencies and cost

savings in library operations.

• Consolidating and redistributing staffing

resources to improve access and

programming.

Our Review Process

Library Services Review

Process

The Review Process

Before making any decisions we

assembled as much information as

possible:

• Strategic Plan and work of previous

boards.

• Comparisons with comparable libraries

• Data about all our branches.

• Considered a range of other factors.

Library Strategic Plan (2008-2018)

● Prepared by Library Consultants A.F. Church &

Associates.

● Careful analysis of individual branches and of

the system as a whole.

● Comparison with other libraries and with

provincial standards.

● Included a community needs assessment.

● Sets of recommendations on governance and

all areas of operation (staffing, collections,

programs and services, technology, marketing,

and facilities).

3 Service Delivery Models Options

• 9 Branch District Library Model System

• 12 Branch District Library Model System

• Status Quo (18 Branch System)

9 Branch District Library Model System

Retain: Lindsay, Bobcaygeon, Fenelon Falls,

Woodville, Coboconk, Kinmount, Kirkfield,

Bethany, and Omemee.

Close: Downeyville, Cambray, Carden, Burnt

River, Dunsford, Little Britain, Norland,

Oakwood and Dalton.

12 Branch District Library Model System

Retain: Lindsay, Bobcaygeon, Fenelon Falls,

Woodville, Coboconk, Kinmount, Kirkfield,

Bethany, Omemee, Little Britain, Dunsford and

Dalton.

Close: Downeyville, Cambray, Carden, Burnt

River, Norland, and Oakwood.

3 Service Delivery Models Options

• Status Quo

–Keep all branches with the expectation of

Downeyville.

Service Delivery Model Selected

Status Quo Option

• continue to weigh shortcomings of status

• continue to collect data and document

changes.

Comparisons With Other

Ontario Public Libraries

Serving Similar Sized

Populations

(50,000 – 100,000)

Library Services Review Process

Comparison With Other Similar Sized

Public Libraries

Library Services Review Process

Branch Performance

Indicators

Indicators Considered

• Circulations Per Hour Open by Branch

• Visits Per Hour Open by Branch • Current Active Patrons

Membership by Branch

• Visit Trends by Branch 2009-2014

• Cost per Circulation by Branch

Branch Performance Indicators

Other Criteria Considered

• Geographic Location / Catchment Area

• Urbanization Density

• Proximity to Other Branches

• Expected Population Growth

• Share Facility (Service Centre, Arena, Community Hall).

• Building Condition, Accessibility & Size.

• Building and Site Expansion Opportunities

Library Board’s Action Plan

Consolidate Branches (Short Term)

Expand Library Services

(Short / Medium Term)

Build Library Infrastructure (Long Term)

Library Board’s Action Plan

• Expand

–Bobcaygeon

• Close

–Burnt River

–Cambray

• Relocate

–Omemee

• Merge

–Carden with

Dalton

–Oakwood and

Little Britain

The following branches were

identified under the review process:

Burnt River Branch

Branch Usage Statistics

• 106 active patrons

• Low circulation (5.77 circulation per hour open)

• Relatively high cost per transaction ($7.59 per

circulation)

• Relatively low visits (9.42 visits per hour open)

• Low program attendance (3.6 attendees per

program)

Burnt River Branch

Collection Statistics & Usage (2015)

• 5,100 items in the branch collection.

• 4,039 items were borrowed from the

branch

• 1,649 items borrowed (40% of

circulation) were couriered to the

branch.

Burnt River Branch

2013 2014 2015

Burnt River Visits 2013-2015

Burnt River Branch

Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec

Burnt River - Items Circulated - 2015

Burnt River Branch

Programming Attendance

• 22 programs were held last year with an

attendance of 81 patrons.

Burnt River Branch

Collection Statistics & Usage (2015)

• 80% of the Fiction Collection has not been borrowed

in the last 4 years or more.

• 85% of the Non-Fiction Collection has not been

borrowed in the last 4 years or more.

• 30% of Non-Book Collection (DVDs, Books on CD)

has not been borrowed within the last 4 years.

• The Branch is largely being used as a pick-up location

for materials from other branches.

• Year-over-year decreases in usage. – For past 3 years numbers of patron visits has

declined.

– Poor attendance at library programs.

• Relatively expensive to operate – $7.59 per circulation.

• Close proximity to 3 other branches with more

space, more selection, more programming and

longer hours.

Reasons for Burnt River Decision

Branches Close to Burnt River

Fenelon Falls Branch

17.9 km (15 minutes travel time by car)

Open 39 hours per week

Coboconk Branch & Service Centre

20 hours per wk by library staff / 35 hours per wk

Kinmount

12 hours per week

Benefits of Action Plan Changes

• Extended Branch Hours

• Enhanced and increased programs and

services:

– More Programs for Seniors & Children

– More Digital Literacy Programs

• Increased outreach and promotion.

• Cost savings due to better efficiencies.

Burnt River Branch

Target Date for Branch Closure:

Monday June 6th 2016

Notification letters will go out to area

card holders in March.

Burnt River Branch

Once the branch is decommissioned:

• Move staff and 6 hours to

Coboconk Branch.

• Conduct outreach programs.

Questions & Answers

Library Board Trustees

• Nanci Byer

• Susan Ferguson

• Gail O’Neill Jackson (Vice Chair)

• Councilor Gerard Jilesen

• Councilor Mary Ann Martin

• Jamie Morris (Chair)

• Michelle Murphy-Ward

• Barb Truax (Past Chair)

• Councilor Andrew Veale

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