resume - 2015
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Brett L. Somers167 College St. Unit 6 Sudbury, ON P3C 4T9 (705) 698-0087
somersbrett@gmail.com
Objective __________________________________________________________________________To secure a position of employment within an organization that lends itself towards personal growth and challenge, while offering the potential of upward mobility.
Profile ______________________________________________________________________________Motivated, personable business professional who thrives within a broad spectrum of business related disciplines. Diplomatic and tactful with professionals and non-professionals at all levels. Possess over 25 years experience in dealing with the general public and delivering an exceptional level of customer service. Accustomed to handling sensitive, confidential records and situations. Demonstrated history of producing accurate, timely and effective results, meeting stringent industry and agency guidelines. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Distinguished communicator.
Skills Summary ___________________________________________________________________ Project Management Contract Negotiation Marketing & Sales Inventory Control Verbal
Communication Written
Correspondence
Customer Service
Hiring & Training
Scheduling Conflict
Resolution Bondable
Accounting/Bookkeeping
Report Preparation Front-Office
Operations Professional
Presentations Computer Savvy
Professional Experience __________________________________________________________COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
Prepare accurate and detailed reports for internal consumption and analysis aiding in judicious and efficient decision making trees
Author professional correspondence to customers and vendors. Design and deliver operational procedures and house policies ensuring desired
functionality within the workplace in accordance with associative governing bodies. Conduct group sessions and chair training meetings relating to workplace safety,
industry compliance, customer satisfaction, et al. Communicate business goals and concepts to clientele and employees to facilitate
understanding. Proficient with Microsoft Word, Excel, PowerPoint, Outlook, etc.CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
Oversee front-line operations and provide impeccable customer service:Increased clientele based on 20 plus years of industry association.
Develop and implement strategic marketing plan for business:
Design, coordinate and implement sizeable array of menu arrangements.Orchestrate and oversee numerous functions of scale both internally and
externally.Create special promotions, write/design print and outdoor advertising, and
coordinate all media buying. Proven track record of effecting positive, tangible change within the workplace
Increased client retention.Reduced employee dissatisfaction and turnover.Improved inspection performance and industry compliance.
DETAIL MASTERY & ORGANIZATION Manage all aspects of day-to-day operations as on site location manager.
Procure product and control inventory / costing.Staffing, compensation negotiation, training, discipline, scheduling.
Brett L. SomersFinances: accounts payable/receivable, invoicing, contract negotiation,
budgeting.Supervision of a staff of up to 50 and chair of functions up to 2000.Compliant with all occupational health and safety standards and AGCO
regulations.Employment History ______________________________________________________________
KELSEY’S RESTAURANT – Sudbury, ON;Assistant General Manager, 2012 – Present
BUZZY BROWN’S BRASSERIE. – Sudbury, ON; Restaurant Manager, 2007 to 2012
CARDINAL HOTEL. – Sudbury, ON;Food & Beverage Manager, 2003 – 2007
TAILGATE CHARLIE’S ALL-STAR CAFÉ. – Sudbury, ONOperations Manager, 1997 - 2001
Education __________________________________________________________________________LAURENTIAN UNIVERSITY – Sudbury, ONHonours Bachelor of Commerce; Finance 2001 - 2005
LO-ELLEN PARK SECONDARY SCHOOL – Sudbury, ONOSSD / OAC 1993
Certifications _______________________________________________________________________
Ontario Coalition of Safer Bars
Ontario Smart Serve Certificate
St. John’s Ambulance Standard First Aid / CPR
WHMIS
REFERENCES AVAILABLE UPON REQUEST
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