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Amanda Camille Green 36 Calla Court • Oakley, CA 94561• (925) 698-4999 amandagreen1988@gmail.com

EDUCATION Clark Atlanta University, Atlanta, Georgia Bachelor of Arts in Business Administration, December 2010 Concentration: Management

PROFESSIONAL EXPERIENCE GOOGLE, INCORPORATED Small/Medium Business Services – Global Adwords Account Strategist Mountain View, California October 2012 – Current

• Provided and executed transactional and business support for Adwords Accounts • Identified opportunities for small/medium businesses in Adwords Account Optimization and Performance (Search and

Display, and Mobile Advertising Networks) • Advised business owners and Advertising Agencies on landing page optimization, and user experience • Performed troubleshooting techniques to resolve technical account issues • Served and advised as the Adwords Policy Team and Training Lead for entire Mountain View site • Supported Google’s online shopping platform, Merchant Center and Google Analytics • Maintained customer satisfaction rating of 95% (Global target at 94%), and 100% rating on Quality Standards • Collaborated with the Social Team to host the YouTube Series #AskAdwords, and Live Newbie Hangout on Air Episodes • Analyzed data internally to research customer satisfaction drivers for the team, and externally to aid clients in budgeting,

online marketing strategy, and driving ROI Highlights: Chosen to serve as the Adwords Policy Team Captain from 2014 to 2015, Worked as a training lead for the SMB global onboarding program, and Served as a Facilitator for global orientation for Googlers across the company. CHASE BANK/WASHINGTON MUTUAL BANK Customer Service Representative – Teller Atlanta, Georgia February 2011 – August 2012

• Demonstrated effective customer service in the handling of personal and commercial transactions • Effectively handled and balanced a branch cash intake of $20k per day. • Coached new tellers in teller operations and effective customer service policy and procedures. • Interacted with a seven to ten member branch team to market and sell products and services.

Customer Service Representative – Teller Oakley, California Summer 2010 HIP Intern Brentwood, California June 2004-August 2006 ATLANTA JOURNAL CONSTITUTION Advertising Intern Atlanta, Georgia March 2010-May 2010

• Facilitated digital and print advertising projects for the Major Account Executives. • Organized and managed signed contracts of current advertising clients. • Researched advertisements on AJC website for Digital Account Executives to focus on improvement and optimization. • Pursued initiatives for political advertising for election candidates. • Developed and maintained an account and contract database.

GUESS INCORPORATED Sales Associate Atlanta, Georgia September 2008- April 2009 A. N. HACKNEY, INCORPORATED Market Research Consulting Intern Antioch, California June 2008- August 2008

• Performed Internet research for developing businesses. • Organized presentations containing data on researched material.

CHARLES SCHWAB INVESTMENT CORPORATION Corporate Public Relations Intern San Francisco, California July 2007- August 2007

• Performed web design tasks to assist the web designer in creating various promotions for company website. • Conducted an investment article research project in efforts to analyze and compare investment trends of company competitors. • Assisted management in drafting press releases and developed marketing strategies for Schwab events. • Maintained a media research database and created portfolios.

HONORS, ACHIEVEMENTS, AND EXTRACURRICULAR ACTIVITIES • Magna Cum Laude Graduation Honors • Golden Key International Honor Society • Miss Atlanta University Center, 2009- 2010

• Google Serve, Volunteer • Vanguard Leadership Group, 2007-Present • Saint Vincent De Paul, Volunteer