sap netweaver mobile overview
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SAP Mobile InfrastructureOverview Presentation
By
SAP MI Competency,Satyam Computer Services Ltd.“Mobilizing your business”
Overview on Mobility Solutions
SAP Mobile Infrastructure Data Flow
SAP Netweaver Mobile Key Components
SAP Netweaver Mobile Architecture
SAP Mobile Infrastructure-Key Value Proposition
SAP Mobile xApp Portfolio
Mobile Asset Management (MAM)
Mobile Time & Travel (MTT)
Mobile Sales for Hand Held with CRM (MSAHH)
Mobile Dealer Business Management (MDBM)
Q & A
SAP Mobile Infrastructure: Overview Agenda
© Satyam 2008 3
Mobile xApps A Business Necessity
SAP Mobile Infrastructure: Overview
The Challenges of the
disconnected Mobile Employee:
Disconnection between mobile
information workers and the
enterprise.
Lack of visibility into field activities
Poor customer service
Reduced productivity
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THE NEW AGE INFORMATION
WORKER
Information workers engage in non- routine, cognitive, creative work that requires both structured
and unstructured information from a variety of sources.
The Mobile Workforce
SAP Mobile Infrastructure : Overview
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SAP Mobile Infrastructure : Overview
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Mobile
Device
1. Send Request ( HTTP/ HTTPS )
2.Receive Information (HTTP/ HTTPS)
3. Send Request (HTTP/ HTTPS)
4. Receive Information (HTTP/ HTTPS)
GPRS, WLAN
SAP Mobile Infrastructure : Data Flow
Enterprise
Data
R/3 or Legacy
System
Tier - ITier - II
Tier - III
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SAP Mobile Infrastructure - Key Components
Mobile Application Modeling and Development Tools
Platform independent Mobile Framework
Peripherals Integration – RFID, bar code, printers
Mobile DBMS
Client-Side Functions
Synchronization – Data Realignment
Pre-integrated Enterprise Connectors
Multiple Back-end Systems support
Management Tools for Lifecycle Administration, Device
Management, Security Server-Side
Functions
Off-the-Shelf Mobile Applications
Pre-integrated with SAP
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SAP Systems
RFID Enabled
PDA/Smart Phone
SAP MI Server on SAP Web Application Server 7.0
SAP Web AS
J2EE Stack
SAP ME J2EE Server Component
Customized/Standard SAP Mobile Solution
SAP MI Client
SAP Web AS
ABAP Stack
SAP ME ABAP Server
Component
SAP R/3 – SD, HR, MM, PM, CS
GPRS, UMTS, WiFi Connectivity over
HTTPS
RFC/HTTP RFC RFC
JCo
IPsec Secured Transport
SSL Secured Transport
Internet
TIER-I
TIER-II
TIER-III
SAP Mobile Infrastructure Architecture
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SAP Mobile Infrastructure - Key Value Proposition (KVP)
Key Value Proposition(KVP)
Flexibility via Ease of Development
Scales with the Business
Easy to Manage and Secure
Shortest time to value with an expanding
portfolio of pre-integrated mobile apps
Mobile platform for current and next generation of SAP xApps for Mobile
Business
Empowers customers to build mobile applications with seamless integration
to the SAP Business Suite and 3rd Party Systems
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SAP Mobile Infrastructure - KVPFlexibility via Ease of Development
Capabilities
Simplified mobile application development
Model-driven application development
Repository of re-usable components
Integration with SAP and non-SAP applications
Enterprise SOA enabled Multiple back-end system support
Simplified development process in large projects
NetWeaver Development Infrastructure integration
Simplified Integration of peripherals
Peripherals Framework Off-the-shelf drivers for RFID,
barcode scanners and printers
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Capabilities
Scale to 10,000 devices High data volumes
SyncBo and data container based architecture
Configurable transactions
Short synchronization time Efficient data transport Synchronization of data and files
Conflict Management Configurable conflict strategies
SAP NetWeaver Mobile - (KVP) Scales with the Business – Highly Scalable Data Synchronization
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Capabilities
Manage 10,000 devices Minimize IT support cost Minimize User Downtime
Central management console Monitoring and Statistics Ready to integrate with best-of-
breed solutions
Minimize organizational impact during upgrade
Over-the-air software distribution Automated patch management Version control for phased
upgrade of mobile devices
Ease of support Remote configuration of mobile devices (agent framework)
Device interrogation
SAP Mobile Infrastructure - (KVP) Easy to Manage - Device Management and Monitoring
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Capabilities
Detection of security incidents Log password changes, failed logons, authorization changes
Non-repudiation
Protection of sensitive enterprise data
Local data encryption Encrypted data synchronization Password changes
SAP NetWeaver Mobile - (KVP) Secure via Mobile Security Capabilities
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SAP NetWeaver Mobile Shortest time to value with an expanding portfolio of mobile apps
– For Maintenance Technicians
Offline access to work orders, equipment data
Remote documentation ofwork done
Alert for real-time assignments
SAP xApp
Mobile Asset
Management
SAP xApp
Mobile Service
For Field Service
Offline access to service orders,
contracts and equipment data
Remote documentation of
service provided
Recording/access of complaints
for quick resolution
SAP xApp
Mobile SalesSAP xApp
Mobile Time
and Travel
For Sales
Track customer information remotely
Create and display orders in real time
Update new opportunities instantly
Improve pipeline visibility
For those always on road
Offline reporting of time
and expenses
Compliance with business
rules
Credit card synchronization
SAP xApp
Mobile Direct
Store Delivery
For Store Delivery Personnel
Quick processing of orders
Confirmation of pricing and invoice
Management of truck inventory
Optimal routing guidance
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Mobile Asset Management gives service engineers access to work order details and allows them to maintain contracts and warranties and close work orders.
Functionality• Sales Order Management
• Contract & Warranty Management
• Activity Management
• Inventory Management
• Order Management
• Notification Management
• Business Partner Management
• Technical Object Management
Business Benefits• Elevated customer satisfaction.
• Provides up to date service related information
• Eliminates redundant paper based processes
• Streamlines communications between field engineers & the back office
• Enables the enforcement of process protocols
SAP xApp Mobile Asset Management (MAM) For Maintenance Technicians & Managers
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Mobile Time and Travel allows employees to track time and expenses.
Functionality• Time Management• Travel Plan Management• Travel Expense Management• Seamless Integration with SAP• Credit Card Downloads
Business Benefits• Improves employee productivity• Ensures corporate policies • Eliminates delays in effort capture• Close monitor of travel and expenses of mobile workers
SAP xApp Mobile Time and Travel (MTT) For those always on road
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Mobile Sales allows salespeople to access account information, process sales orders, and conduct other sales-related tasks.
Functionality• Sales Order Management• Accounts Management• Activity Management• Opportunity Management• Product Management
Business Benefits• Shortens the sales cycle by providing instant access to necessary customer
information• Improves visibility of field sales activity through the immediate capture of sales-
related information• Enhances customer satisfaction by improving responsiveness to customer
concerns• Ensures sales processes are followed, allowing no opportunity to be overlooked
SAP xApp Mobile Sales for Handheld with CRM (MSAHH) For Sales & Field Service
© Satyam 2008 18
Mobile Dealer Business Management, empowers your field technicians to access required information and perform required functions when and where they need to, regardless of how they are connected
Functionality• Service Order Management
• Notification Management
Business Benefits• Improved field productivity leading to improved customer satisfaction and gross
margin improvements.
• Improved service levels for equipment maintenance
• Better tracking of field operations and resource utilization
• Information availability in disconnected environment using offline data store
SAP xApp Mobile Dealer Business Management (MDBM)For Service Technician and Automobile Dealers
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Satyam SAP Netweaver Mobile Experience
Client Description
Field Service Manager (FSM) Solution - Mobile solution for field service managers supporting customer equipments to monitor field operation status, reports to take necessary decisions by the field managers while on the field
Work Order Management and Performance Assurance (WOMPA) solution to support field engineers to report all activities and track equipment related maintenance, repair and replacement services to customers
White paper for implementation of hand-held solution for supporting vending machine management located across multiple locations
Mobile Asset Management: Implementation of MAM for their field Service technicians
Fuel Management System To Track & monitor the Fuel Consumption
Mobile Crew Time Management: To record the efforts
Mobile Direct Store Delivery: To sell and distribute goods directly to retail stores, restaurants and other establishments
United Nations
Khimji Ramdas
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Thank You
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