saratoga county emergency communications 911 center

Saratoga CountyEmergency Communications

911 Center

911 Center Operations

• Staffed 24/7

• 911 Public Service Answering Point (PSAP)

• Dispatch – Police, Fire, EMS

Policy & Procedures- Fire

Radio IdentifiersOffice Of Emergency Services

• OES 1 – Director of Emergency Service

• Fire Car 1 (OES 2) – Asst Director Emergency Services/Fire Coordinator

• EMS 1 – EMS Coordinator

• Fire Car 2 – Deputy Fire Coordinator – Zone 2

• Fire Car 3 – Deputy Fire Coordinator – Zone 3

• Fire Car 4 – Deputy Fire Coordinator – Zone 4

• Fire Car 5 – Deputy Fire Coordinator – Zone 5

Deputy Fire Coordinator ZonesOffice Of Emergency Services

Zone 2 • Round Lake• Rexford• Jonesville• Ballston Lake• Ballston Spa• Stillwater• Arvin Hart• Malta Ridge

Zone 3• South Glens Falls• Hadley-Luzerne• Corinth• T/O Greenfield• Schuylerville• Victory Mills• Quaker Springs• Gansevoort• Wilton

Deputy Fire Coordinator ZonesOffice Of Emergency Services

Zone 4• Galway• Providence• Edinburg• West Charlton• Charlton• Harmony Corners• Burnt Hills• Saratoga Springs• Rock City Falls

Zone 5• Halfmoon• Vischer Ferry• West Crescent• Waterford• North side• Mechanicville• Hillcrest• Clifton Park• Momentive

Deputy Fire Coordinator Office Of Emergency Services

• Deputy Coordinator

• Fire Investigation Unit

• Cause & Origin Team– 16 Investigator– 12 Senior Investigators– 3 Associate Investigator

• Deputy Coordinator

• Hazardous Materials Unit

• Advisory Team• Haz Mat Responders

Office Of Emergency ServicesCause & Origin Team (FIU)

Senior Investigators• Car 9-1 – Deputy Coordinator • Car 9-2• Car 9-3• Car 9-4• Car 9-5• Car 9-6• Car 9-7• Car 9-8• Car 9-9• Car 9-0• Car 9-10• Car 9-40• Car 9-50• Car 9-60

Investigators• Car 9-40

Associate Investigator• Car-9-20

• Notes:• M-9-19 – Response Truck

Office Of Emergency ServicesHaz Mat Advisors

• Haz Mat 1• Haz Mat 2• Haz Mat 3• Haz Mat 4• Haz Mat 5• Haz Mat 6• Haz Mat 7• Haz Mat 8

Station Numbers

• 10, 11Arvin Hart• 12 Ballston Lake• 13, 14Ballston Spa• 16, 17Burnt Hills• 18 Charlton• 19 Clifton Park• 21, 20Corinth• 22 Edinburg• 23 Galway• 24 Gansevoort

• 26 Greenfield Cnt• 27 Porters • 28 Middle Grove• 29 Maple Ave• 31 Hadley• 32 Halfmoon• 33 Harmony• 34 Hillcrest• 36, 37Jonesville• 38 Malta Ridge

Station Numbers• 39-42 Mechanicville• 46 Northside• 47 Providence• 49 Quaker Spr• 51 Rexford• 53 Rock City• 54 Round Lake• 56, 55Saratoga Spr• 57 Schuylerville• 58, 60S GlenFalls• 59 Stillwater• 61 Victory Mills

• 62, 63Vischer Ferry• 64-67 Waterford• 68 W Charlton• 69 W Crescent• 71, 72Wilton

• 81 KAPL• 82 Momintive

• 7N NYS ECO• 8N Forest Rangers

Apparatus

• E = Engine• ETA = Engine Tanker• TA = Tanker• T = Truck• L = Aerial Ladder• EL = Engine Ladder• R = Rescue• ER = Engine Rescue• MED = Medical• MR = Marine Rescue

• M = Miscellaneous• HM = Hazmat• Car = Chiefs & Invest.• Fire Car = Coordinators• County Car = Investigators• F = Four Wheel Drive

Forestry Truck• FP = Fire Police• SO = Safety Officer• 8N = Forest Ranger

Fire Police IdentifiersSafety Officer Identifiers

• Fire Police – Assigned Number – Followed by Department

Number– FP 1-10, FP-2-10, FP 10-62, FP-11-62

• Safety Officers– Assigned Number – Followed by Department

Number– SO 7-10, SO 8-10. SO 9-10

NYS DECForest Rangers

8N-50 – Captain 8N-56 – Lieutenant Saratoga County8N-5658N-566Washington County8N-5678N-5688N-569

EMS Agencies

• 12 – Ballston Lake

• 13 – Community

• 19 – Clifton Park Halfmoon

• 20 - Jessup’s Landing

• 23 - Galway

• 56 Saratoga Springs

• 57 – Gen Schuyler

• 58 – Moreau

• 64 – Waterford

• 71 - Wilton

General Use Requirements

• You and your agency’s responsibility to know and follow these policy and procedures

• NIMS Compliant County

• Command = Incident Commander. Not Car #.

• Plain English

Fire Radio Network

• Alert Frequency is used for paging & siren activation - ONLY

• TACs are assigned at the initial activation

• FAST Operations should be on Fire 2

• TAC 9 – May be used without permission, except when assigned to an active incident

Mobile/Portable Unit Operations• Units call out to Fire Com on Fire 1

• ONLY the 1st arriving chief and/or apparatus should call arriving to Fire Com on Fire 1

• Field Units must switch to Fire 1 to contact Fire Com to request additional information, resources calling back in service.

• Fire Com does not monitor the Tacs unless the IC has been advised we are.

• Fire Com will contact field units on the assigned Tac to relay information to the IC.

• Only – one unit should clear a department from a call. Clearing indivual apparatus is not permitted or logged.

Blind Transmissions

• Blind Transmissions to Fire Com are prohibited.

• A unit must wait to be acknowledge by Fire Com before transmitting a message to them.

(Blind transmission – You key up the mic and just start talking – Fire Com Car-32 enroute)

Blind Transmissions

• Extremely Rude

• Other incidents may take priority over your incident

Correct Transmission Format

• “Fire Com Burnt Hills ETA-162

• Fire Com is on for Burnt Hills ETA-162

• Burnt Hills ETA-162 is responding to…..

• Burnt Hills ETA162 to your are responding to…. At 1816.”

Permitted Codes

Priority 1 Priority 2

Priority 2

• Non-emergency response =

• Down grade

• No lights….No sirens

Priority Dispatch Codes

• Echo

• Delta

• Charlie

• Bravo

• Alpha

Fire Police / Safety Officer Operations

Fire Police• Shall not call enroute to Fire

Com• Shall not call on the scene

to Fire Com• Shall only contact Fire Com

for extraordinary circumstances

• Should use a ground frequency at the scene

Safety Officers• Shall not call enroute to Fire

Com• Shall not call on the scene to

Fire Com• Shall monitor Fire 2 for

Mayday activations• Shall only contact Fire Com

for extraordinary circumstances

• Should be in direct contact with the Incident Commander

Mutual Aid• Daytime Mutual Aid (DTMA) 6:00 am to 6:00 pm Monday-Friday –

Including Holidays

• During Mutual Incidents, Companies not involved…Will not contact Fire Com…to advise they are available.

• All Departments are considered available.

• Only Equipment request should respond (exceptions)

• Request should only come through the IC or Coordinator on the IC behalf.

Mutual Aid (Requesting)

• Be Specific

• Name of Department(s) Requested

• Location to respond to (Scene, fill site, cover)

• Type of Equipment (Pumper, Tanker, Rescue, etc.,)

• Special Equipment (Generator, lighting, manpower, etc.)

• Special Services (EMS, Forest, Police, Med-flight, etc.)

Call Acknowledgement

• If done by a control station…use department name not station numbers. (Jonesville Stat. 1, Not Jonesville Station 36

• Most Departments only have one or two numbers. Several Departments have more then one Station (Vischer Ferry 3 (62,63) Arvin Hart 4 (10, 11).

Call Acknowledgement• When a call is acknowledged or a unit calls

responding the call is considered “Turned over to”

• Fire Com will no longer active tones unless requested to by a department.

• The call is now yours…If you can’t respond don’t answer up…allow to roll over or request another department to handle

Fire Com

• Contact Utilities• Phone Company• Cable Company• Key holders• Other Counties for

Mutual Aid Assistance• Coroner• Apartment Contacts• C&O Team• Haz Mat Team

• NYS Forest Rangers• NYS ECO• NYS Park Police• OFPC• Military• Red Cross• After the Fire• Med Flight• Others

Pet Peeves/Police SOPs• Blind Transmissions

• ETA for National Grid

• Are the Police Responding

• Multiple Units call off on Scene

• I am turning command over to_____.

• Not a relay point…same radio system…contact direct.

• Police Response

• All Motor Vehicle Accidents (State Law)

• Suicide Attempts

• Unattended Deaths

• Violent Patients

• Commission of a crime

Coordinator Notifications

Deputy Coordinator• Incidents when two mutual

aid departments are activated• Out of County Response• Potential high risk of life or

property• Hazardous Materials

Incidents• Mass Casualty Incidents• Loss of Life• Unusual Incidents

Fire Coordinator• Incidents when three mutual aid

departments are activated• Out of County Response• Potential high risk of life or

property• Hazardous Materials Incidents• Mass Casualty Incidents• Loss of Life• When the zone deputy

coordinator is not available• Unusual Incidents

Fire Alarm Cancellations

• Fire Com will not cancel

• Will contact the responding department

• Will advise them of the request

• Cancellation rest solely on the host department per their SOPs

• Cancellations tones must be requested

Announcements

• Will be conducted Daily at 0900 & 1800

• Department Announcements at this time also

• Only announcements of an urgent nature will be made outside of this time

• All announcements should be in writing and faxed to the communication center prior to 0900 & 1800.

Announcements

Permissible• Pertaining to response

• Pertaining to Fire Schools

• Work Details…Equipment and Stations

• Firefighting Drills

• Wake & Funeral Details

Non-Permissible• Social Functions

• Work details that pertain to Social Functions

• Units in mobile service

• Automatic Equipment Test

Miscellaneous

• Apparatus should not be called out of service for parades, drills, work details or mobile service

• Mutual Aid Drills – Fire Com must be notified at least 48 hours in advance by writing

Miscellaneous

• Request for police assistance – If needed one should be requested through fire com. Be prepared to describe the problem or justify the request. (This is for your safety and theirs)

• Stage in the area – Need to wait till police arrive and secure the scene. Departments should have SOPs in place that address this issue.

• Remember a crime may have been committed. Need to preserve the scene and make proper notifications.

Emergency Traffic - Only• Emergency Traffic Only… Declared by Fire Com…When radio traffic is

becoming congested on Fire 1…A major incident…Natural disaster…multiple departments out on multiple calls.

• All non-emergency traffic on Fire 1 to discontinued.• Used by Fire Com to gain control of the air. • Only 1 unit to acknowledge or call responding• The IC should be the only one contacting Fire Com with information,

resource request, etc.,• All units should contact the IC on assigned Tac to advise responding• When possible departments should man their stations and if manned Fire

Com will relay additional alarm information to the station via phone or radio instead of continually paging.