scrum secrets for integrating ux, design & development

GET AGILE Überscrum for UX, design & development

Pieter Jongerius

@pieterj

FOUR YEARS SCRUM EXPERIENCE

2 #TWAB2012 @PIETERJ

GET AGILE – PUBLISHED FALL 2012

Check http://fabrique.nl/getagile for details

WE LEARNT THE HARD WAY (1)

We’ve done waterfall for a decade and a half, and still use it regularly

DESIGNERS WITH FOAM BOARDS

We found out in 2008 that waterfall presentations & iterations are not always the way to go.

WE LEARNT THE HARD WAY (2)

Also in 2008, we found out that Scrum is no bed of roses.

Today is about sharing.

What is Uberscrum?

Secrets & lessons

on the way

The process of scrum

WHAT IS ÜBERSCRUM ANYWAY?

TYPES OF SCRUM WE DO

Design only Überscrum Staggered sprints

Interaction

Visual DESIGN

development

We do design only scrum (yes really), but only if third party developers can’t scrum with us. We do staggered sprints where some of the parties involved will profit from a more rigid structure

And then there’s what we have come to call ÜberScrum…

ÜBERSCRUM Brings together ·  Strategists ·  Designers ·  Developers ·  Copywriters ·  Business specialists · Marketing &

communication ·  ..and more And has them working in parallel To create interactive products such as websites and apps.

PRETTY CLOSE TO ROCKET SCIENCE

Bring on the secrets!

TEAM SETUP What will the team look like?

SMALLER TEAMS WORK BETTER Ask not how big you can make your team, ask how small you can make it! · 2 designers,

3 developers, a copywriter, product owner

But here’s for the persistent: · Max team size around

Requirements for team members?

NOTHING SHORT OF SUPERHEROES

· Speak their minds · Actively seek feedback ·  Invest in group success

· Empathic · Ambitious · Skilled · Smart

· Motivated to do Scrum

NOTHING SHORT OF SUPERHEROES

· Speak their minds · Actively seek feedback ·  Invest in group success

· Empathic · Ambitious · Skilled · Smart

· Motivated to do Scrym

"Be like water" -- Bruce Lee

Product Owner The toughest job in Scrum.

PRODUCT OWNER · Strong-willed

yet open · Political sense

yet independent · Demanding

yet understanding

· Have the mandate & be honest about limitations

· Needs to be well trained

DEALING WITH THE PO We deal with 4 types. Here’s one. The Hypercritic ·  Generally enjoys the

process ·  Discusses all details at

length · Will not move on

on “good enough” ·  It all has to be perfect.

· Warning: using flexible scope in your defence will get back at you later on.

Ceci n’est pas ce PO

Look your client in the eye and say: I will always deliver value for money

Flexible scope also doesn't protect you from the occasional team pizza.

SECRET: QUALITY IS FLEXIBLE · Great designers hate this · But it’s true

· Better is the enemy of done

· Takes a lot of skill to embrace that succesfully

· Discuss story scores: 7 stories scoring an A or 9 stories scoring a B?

· Decide which stories should be top notch

But how to become a team?

Team building is a very delicate process. Scrum is not. This needs attention. It really takes one or two sprints for a team to become really tight and well-oiled.

WARMING UP GAMES

The Marshmallow Challenge Check http://marshmallowchallenge.com/

WARMING UP GAMES

Draw the box

All team members draw a packaging as if the product was on sale on a shelf in a store. You are forced to think in USP’s and get an immediate grasp of individual team members goals & dreams.

LET’S KICK ASS!

The result is a team that kicks ass on a daily basis and just as easily has a couple of beers at the end of the day as performing a planning poker session on a Monday morning.

SPRINT 0

Also in Scrum you’ll need a solid start before actual sprints, or everyone will sprint in a different direction. Too often, we made the mistake of starting on just a hunch of what we we’re trying to achieve.

But that’s all in the past.

SUPER SPRINT 0

· Parallel definition tracks

· Define strategy

SUPER SPRINT 0

· Define strategy · Define architecture

SUPER SPRINT 0

· Define strategy · Define architecture · Do research

SUPER SPRINT 0

· Get creative! · Design a concept…

SUPER SPRINT 0

· Get creative! · Design a concept but

don’t do a BDUF*. No wireframes in sprint 0!

* = Big Design Up Front

#TWAB2012 @PIETERJ 32

SUPER SPRINT 0

Rule of thumb

Size Sprint 0 to have as many workdays per team member

as there will be sprints.

design is valuable

The most important thing we create in Sprint 0 is the product backlog. And for this we would like to share an insight. While design is valuable… (next slide!)

design is valuable a waste! It's just a very expensive way of communicating

Often necessary, but not always!

SECRET: STORY TYPES Not all stories are alike. · überstories

SECRET: STORY TYPES Not all stories are alike. · überstories · development only · design only · white page

We specify this during sprint 0 or backlog grooming

Here you see a product owner and a developer doing a development-only story.

STORY TEMPLATE

We use a custom made story template to accommodate for documenting the type of the story: the disciplines involved are checked. Again: we decide on this BEFORE we start the sprint.

SECRET: SPECIAL OPS STORIES

· backend · documentation · generic functionality

·  rework after demo · polishing

Anything to bundle additional work, other than for specific end user benefits, into convenient chunks. Don’t let Scrum dogmas prevent you from tweaking the way you define your stories.

I SHOULDN’T BE SHOWING YOU THIS

Some teams even prefer to use simple functionality stories. It saves them from the semantic layering of traditional user story syntaxes. Big alert: stay user centered and and keep an eye on the total solution space!

Again, the lesson here is that you have to change the rules to accommodate teams and projects.

Team ready, sprint setup ready, backlog ready, …

LET’S SPRINT!

SECRET: LET’S GET PHYSICAL

We are REALLY religious about making & keeping stuff physical and not letting it sink onto networked hard drives.

DRAW YOUR PROJECT GOALS

Strategic PowerPoint presentations in project folders will NOT be looked at. Word documents will not even be remembered to have been made at all. Seriously.

KEYWORDS ON THE WALL

Discuss your work. Point at keywords on the wall. It keeps you on track.

WHO & WHEN

Oh, don’t use Excel either :) (and gDocs is no better, really avoid hiding stuff in computers)

TASK PERSONALIZATION

Physical task claiming tags help team members maintain that sense of responsibility. My task! I’ll finish it!

MORE FUN USING FACES

TOO MESSY?

So can Scrum rooms get too messy? Maybe. But we’re fine with it as long as it works for the team!

TOO TIDY

They can be too tidy though. This sitemap is so beautifully crafted that no-one will dare altering it. Not really agile, is it?

POLE OF QUOTES

The weirdest things get said during sprints. It’s a lot of fun writing the best quotes down.

#DUBSTEPFRIDAY

All work no play makes Jack a dull boy. To lighten things up a little, some teams use theme days. Like Dubstep Friday! Formal Thursday has also been spotted, as is a regular wakeboard training on the rug.

OWN THE PLACE

It’s basically a matter of owning the place, feeling almost at home. Here you see Danny and Nils in their little SuperTrash shrine, being all feminine and independent.

It makes things even more fun, and it keeps the product personality on brand!

Mayhem? Really?

SPRINT FOCUS FOR MAIN DISCIPLINES

time > No, it’s not just mayhem. While one of the agile principles is that the team should be self-organizing, we can provide a little structure. Especially for beginner teams.

Sketch & discuss

Test & spikes

interaction design

Flows & states

time >

Please keep in mind while I build this up,

Sketch & discuss

Test & spikes

Templates

Test & Des-only stories

interaction design

visual design

Modules & states

Flows & states

time >

…that it’s just A way of providing some structure in überscrum. Providing it WITH the team. Not TO the team.

Sketch & discuss

Test & spikes

Templates

interaction design

visual design

front-end development

Dev-only stories

Test & spikes

Implement design

Modules & states

Flows & states

time >

You might see this chart as a mere starting point.

Sketch & discuss

Test & spikes

Templates

interaction design

visual design

back-end development

Dev-only stories

Test & spikes

Objects & data Admin section

Test & spikes

Controllers, flows

Implement design

Modules & states

Flows & states

Sketch & discuss

Test & spikes

Templates

interaction design

visual design

back-end development

Dev-only stories

Test & spikes

Objects & data Admin section

Test & spikes

Controllers, flows

Implement design

Modules & states

Flows & states

time >

Challenge: Moving on in time

Challenge: Starting quickly

Scrum: agile but fragile

ADVANCED DELIVERABLES Preventing us from cutting corners

CODE OF CONDUCT

The code of conduct is a set of rules, created and used by developers. It can be about all types of behavior, such as using dedicated refactoring time, testing including unit tests, environment use, commits and more.

DOUBLE DEFINITION OF DONE

The consequence of differentiating into story types, is that you’ll have to have a differentiated, or double DOD, with split requirements for instance for design, development and customer acceptance.

DEFINITION OF READY

In some Scrums, stories often yield unexpected impediments

· Business rules · Required content · Technical complexity

DOR is a set of requirements that helps making stories ready before you sprint. Use only when you really need it.

FINALLY Demo & retrospective

DEMO: THE STAKEHOLDER TEST

When the product permits, you might NOT demo it, but have it user tested by the stake holders at demo time. Give them assignments, have them use it. They’ll love it!

RETROSPECTIVE · Address human to human

issues! · When all fails, no

worries, fall back to staggered sprints. Try again next time!

SO HERE’S HOPING…

If there’s one thing I would like you to take with you, its that Scrum is about people, their skills, wishes and dreams. It is about end users; about the customer and their stakeholders; it is about the team.

If you put them first, I promise, you’ll have a great time!

Pieter Jongerius

@pieterj

All images copyright of their respective owners

Get Agile, the book

Published fall 2012

Follow @getagilebook or check http://fabrique.nl/getagile

Scrum Academy by Fabrique & GIFT

Training for Scrum Masters & PO’s

TWAB €100 discount, use code “TWAB” Offer ends November 12, 2012

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