self serve training in sap
Post on 13-Jan-2015
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Why you need it now.
Written by David W. Hall
Dedicated to Employee Performance.
In theory…
Traditional Training behaves much like a waterfall…
Traditional Training behaves much like a waterfall…
Process Overview
Traditional Training behaves much like a waterfall…
Process Overview
Traditional Training behaves much like a waterfall…
Process Overview
In-Classroom Practice
Traditional Training behaves much like a waterfall…
Process Overview
In-Classroom Practice
Traditional Training behaves much like a waterfall…
Process Overview
In-Classroom Practice
Evaluation
Traditional Training behaves much like a waterfall…
Process Overview
In-Classroom Practice
Evaluation
The question is, what happens next?
Data from ACA International, 2004
With 30% of what we see and hear in class being retained…
Many SAP End Users feel like this:
SAP
End User
Traditional Training
Since the late 1990s EPSS, Simulations, and eLearning arrived to save the End
User.
With a well-oiled support system in place, the end user was safe…
Traditional Support Model
…until Change came along.
…until Change came along.
Traditional Support
SAP Upgrade
Job Role Change
Inaccurate Support Material
Turnover
Skills Erosion
Leaving our End User floundering.
What is Insite doing about this?
Taking what was open ocean…
And turning it into a water park.
RESITE Monitor
Training & Documentation(HR, CoE, Management)
RESITE Monitor
Training & Documentation(HR, CoE, Management)
RESITE Monitor
Training Funnel Training Funnel
Training & Documentation(HR, CoE, Management)
RESITE Monitor
End User with Tailored Training, Support and SST
Training Funnel Training Funnel
Self Serve Trainingand Support
Self Serve Training Defined.
How is this possible?
RESITE Monitor
RE
SIT
E P
ublis
her
Self Serve
User Interface
Self Service Training
Self Service Training
Online Support
Self Service Training
Training & Documentation
Online Support
Self Service Training
Process Training
Training & Documentation
Online Support
How does Self Serve Training Work?
Currently, only 25% of all individuals ever login to an SAP Training System.
Turn the star green.
This sends them safely down the river of qualification. . .
While Training + Documentation can maintain watch on their progress
through the RESITE Monitor interface.
Process Interactive
SAP Test
SAP Production
SAP Development
SAP Global Rollout 2009
Early SMB Test Results with Self Serve Training:
The NEW Process of Self Serve Training
The NEW Process of Self Serve Training
Classroom SAP Overview
The NEW Process of Self Serve Training
Classroom SAP Overview
SST in REAL SAP System
The NEW Process of Self Serve Training
Classroom Process Interactive
Classroom SAP Overview
SST in REAL SAP System
Before:
Traditional Training behaves much like a waterfall…
Process Overview
In-Classroom Practice
Evaluation
SAP
End User
Traditional Training
After:
The NEW Process of Self Serve Training
Classroom Process Interactive
Classroom SAP Overview
SST in REAL SAP System
SST in REAL SAP System
SAP Production
Upgrade, New Implementation, Roll-out
RESITE Monitor
TrainingStream
SST(and Support)
65% Competency Rating
Cooperative Community Environment
100% Real SAP
Thank you.www.insiteobjects.com
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