seller panel training module
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1
Welcome to Paytm
Paytm seller panel training manual
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Paytm seller panel training guide - Contents
Signup process
Inventory/Price update
Order execution
Pickups
Packing material
Payments
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Paytm seller panel training guide - Contents
Signup process
Inventory/Price update
Order execution
Pickups
Packing material
Payments
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https://seller.paytm.com
4
Signup process - o to !"# provided $elo%
https://seller.paytm.com/https://seller.paytm.com/ -
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Click on
login
5
Signup process & Click on login
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'nter yourregistered
email I(
6
Signup process & 'nter your email I( )registered %ith Paytm*
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Create your
pass%ord
7
Signup process & Create your pass%ord
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8
Signup process & Con+irm your account $y clicking on con+irmation link
received on your registered email
After signup, you can go to URL https://seller.paytm.com and login
with your email and password
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Merchant helpdesk email ID -
merchant.helpdesk@paytm.com
hile contactin! helpdesk"
Mention yo#r Merchant ID
$end screenshot o% the error alon! &ith description o%
the iss#e
'
Signup process & ,or any ueries or issues %hile login contact our
helpdesk at email I( mentioned $elo%
mailto:merchant.helpdesk@paytm.commailto:merchant.helpdesk@paytm.com -
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1(
Paytm seller panel training guide - Contents
Signup process
Inventory/price update
Order execution
Pickups
Packing material
Payments
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Inventory/price update & Click on Catalog0 ta$ on the seller panel
Click here
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Step 1: Click
on 2ll0 ta$ to
display list o+
all S3!s
Step 4:
Select S3!s
to $eupdated
12
Inventory/price update & Process +lo% )1/5*
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Step 6: Open the
do%nloaded +ile
Step 7: Click on
(o%nload CS8 o+
selected Items0
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Inventory/price update & Process +lo% )4/5*
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Step 9: !pdate
uantity and
price
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Inventory/price update & Process +lo% )7/5*
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Step :
Save the +ile
in CS8+ormat
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Inventory/price update & Process +lo% )6/5*
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Step 5: Click on
upload updated
CS80
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Inventory/price update & Process +lo% )9/5*
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Step ;: Click on
Choose a +ile
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Inventory/price update & Process +lo% )/5*
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Step
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Merchant helpdesk email ID -
merchant.helpdesk@paytm.com
hile contactin! helpdesk"
Mention yo#r Merchant ID
$end screenshot o% the error alon! &ith description o%
the iss#e $end error )$* %ile
1'
Inventory / Price update & ,or any ueries or issues contact our helpdesk
at email I( mentioned $elo%
mailto:merchant.helpdesk@paytm.commailto:merchant.helpdesk@paytm.com -
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Click on Order0 ta$ on the seller panel
Click here
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>o 2ckno%ledge Used for orderexecution (explained later)
>o ship )2ll* Used for order execution
(explained later)
"eturned
Cancelled )2ll*
22
>here are 6 su$-menus present in orders ta$
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Directly create shipments in ul! without
putting"#erifying A$% numer for each order
(only applicale for L&D merchants and for
orders with single item"'uantity) reate shipment y one y putting"#erifying
A$% numers and *+Us to ship (applicale
for all orders of nonL&D merchants and formulti item"'uantity orders of L&D merchants)
23
>%o +lo%s could $e +ollo%ed +or order execution
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Directly create shipments in ul! withoutputting"#erifying A$% numer for each order
(only applicale for L&D merchants and for
orders with single item"'uantity) reate shipment y y putting"#erifying
A$% numers and *+Us to ship (applicale
for all orders of nonL&D merchants and formulti item"'uantity orders of L&D merchants)
24
>%o +lo%s could $e +ollo%ed +or order execution
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Step :
Con+irm
creation o+
$ulkshipment
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Order execution & ?ulk shipment )7/
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Step 5: Click
on >o Ship0
su$ menu
Step ;: Choose
>o Invoice0Step
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I@'I +or mo$iles/Serial num$er +or laptops could $e entered $e+ore
do%nloading packing slip & Single order +lo% )1/4*
2'
lic! thisutton
I@'I + $il /S i l $ + l t ld $ t d $ +
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I@'I +or mo$iles/Serial num$er +or laptops could $e entered $e+ore
do%nloading packing slip & Single order +lo% )4/4*
3(
- All #alidation chec!s will happen here- -f details are eing entered manually, users will ha#e to hit .A% to go to next item- -f details are eing added using arcode scanner, it will automatically mo#e to next field- An -&/-"*erial no0 once used cannot to reused in that particular category- An -&/-"*erial no0 will e released for reuse only if it has een returned to the seller- 1nce entered in the system, users will not e allowed to change these details
I@'I + $il /S i l $ + l t ld $ t d $ +
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I@'I +or mo$iles/Serial num$er +or laptops could $e entered $e+ore
do%nloading packing slip & ?ulk order +lo%
31
lic! this
utton
- lic!ing the utton will download the *2 of selected item orders- 3or items where -&/-"*erial no0 is not needed, the term 4A will e mentioned in the 5-&/-"*erial
4o6 column- Users will e expected to input or scan the -&/-"*erial no0 for remaining products and upload the
sheet ac!
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Step 1=: Click on
do%nload packing
slip P(,
32
Order execution & ?ulk shipment )9/
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Step 11: Packing slip needsto $e divided here
Step 14: >his is the packing
slip %hich needs to $e
inserted in outside pocket
Step 17: >his is retail
invoice %hich needs to
$e inserted inside the
order
33
Order execution & ?ulk shipment )/
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Step 16: 2+ter
do%nloading
packing slip
orders %ill
move to >o
mani+est0
%ithin >o ship0
su$-menuStep 19:
Select orders
to $e
processed
Step 1: Click on
(o%nload @ani+est
P(, o+ selected
order0
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Order execution & ?ulk shipment )5/
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>his is the snapshot o+ mani+est. >ake 4 copiesA keep one %ith you
and handover another to courier partner )$oth the copies should
$e signed $y you and courier partner*
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Order execution & ?ulk shipment );/
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1nce the manifest is downloaded the status of the order wouldautomatically change to 7&anifest re'uested8 and trigger would e
sent to your courier partner for arranging pic! up
9ost pic! up, status of the order would automatically change to7*hipped8
1nce the order has een deli#ered to customer, status of the order
would automatically change to 7Deli#ered8
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Order execution & ?ulk shipment )
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Directly create shipments in ul! withoutputting"#erifying A$% numer for each order
(only applicale for L&D merchants and for
orders with single item"'uantity) reate shipment y y putting"#erifying
A$% numers and *+Us to ship (applicale
for all orders of nonL&D merchants and formulti item"'uantity orders of L&D merchants)
37
>%o +lo%s could $e +ollo%ed +or order execution
Order e ec tion Single shipment )1/11*
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Step 1:Click on
orders0 ta$
Step 4:
Click onClear all
+ilters0
Step 7: Click
on >oackno%ledge0
su$ menu
Step 6:
2ckno%ledge
selected orders
in $ulk or one$y one.
2ckno%ledged
orders %ould
move to >o
pack0 under >o
Ship0
Order execution & Single shipment )1/11*
Order execution Single shipment )4/11*
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3'
Step 9: Click on >o
Ship0 su$ menu
Step : Choose
>o pack0
Order execution & Single shipment )4/11*
Order execution Single shipment )7/11*
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Step 5:
Select the
order to $eprocessed
Step ;:
Click On
'nter
2W?0
4(
Order execution & Single shipment )7/11*
Order execution Single shipment )6/11*
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Step
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Step 12: Click on
Confirm. Order will
move to To invoice
within To ship
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Order execution & Single shipment )9/11*
Order execution Single shipment )/11*
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Step 17: Click on
>o Ship0 su$ menu
Step 16:
Choose >o
Invoice0
Step 19:
Select orders
to $e
processed
43
Order execution & Single shipment )/11*
I@'I +or mo$iles/Serial num$er +or laptops could $e entered $e+ore
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I@'I +or mo$iles/Serial num$er +or laptops could $e entered $e+ore
do%nloading packing slip & Single order +lo% )1/4*
44
lic! thisutton
I@'I +or mo$iles/Serial num$er +or laptops could $e entered $e+ore
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I@'I +or mo$iles/Serial num$er +or laptops could $e entered $e+ore
do%nloading packing slip & Single order +lo% )4/4*
45
- All #alidation chec!s will happen here- -f details are eing entered manually, users will ha#e to hit .A% to go to next item- -f details are eing added using arcode scanner, it will automatically mo#e to next field- An -&/-"*erial no0 once used cannot to reused in that particular category- An -&/-"*erial no0 will e released for reuse only if it has een returned to the seller- 1nce entered in the system, users will not e allowed to change these details
I@'I +or mo$iles/Serial num$er +or laptops could $e entered $e+ore
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I@'I +or mo$iles/Serial num$er +or laptops could $e entered $e+ore
do%nloading packing slip & ?ulk order +lo%
46
lic! this
utton
- lic!ing the utton will download the *2 of selected item orders- 3or items where -&/-"*erial no0 is not needed, the term 4A will e mentioned in the 5-&/-"*erial
4o6 column- Users will e expected to input or scan the -&/-"*erial no0 for remaining products and upload the
sheet ac!
Order execution & Single shipment )5/11*
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Step 1: Click on
do%nload packing
slip P(,
47
Order execution Single shipment )5/11*
Order execution & Single shipment );/11*
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Step 15: Packing slipneeds to $e divided here
Step 1;: >his is the packing
slip %hich needs to $e
inserted in outside pocket
Step 1his is retail
invoice %hich needs to
$e inserted inside the
order
48
Order execution Single shipment );/11*
Order execution & Single shipment )
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Step 4=: 2+ter
do%nloading
packing slip
orders %ill
move to >o
mani+est0
%ithin >o ship0
su$-menuStep 41:
Select orders
to $e
processed
Step 44: Click on
(o%nload @ani+estP(, o+ selected
order0
4'
Order execution Single shipment )
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>his is the snapshot o+ mani+est. >ake 4 copiesA keep one %ith you
and handover another to courier partner )$oth the copies should
$e signed $y you and courier partner*
5(
Order execution Single shipment )1=/11*
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Order execution & "ecommended process +or #@( merchants
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-nitially, all multi item"'uantity orders could e
processed through single shipment process till 7.o
in#oice8
.hen, single orders could e processed through ul!shipment process to 7.o in#oice8
3rom 7.o in#oice8 state, all orders could e processedtogether
52
Order execution "ecommended process +or #@( merchants
"ecap: >here are 6 su$-menus present in orders ta$
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>o 2ckno%ledge Used for orderexecution (explained later)
>o ship )2ll* Used for order execution
(explained later)
"eturned
Cancelled )2ll*
53
p p
In return ta$ sellers can vie% all orders %hich have a return related issue
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pre or post delivery
Cancelled ta$ could $e used to see orders cancelled $y Paytm admin or
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y y
seller
P t ll l t i i id C t t
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Paytm seller panel training guide - Contents
Signup process
Inventory/Price update
Order execution
Pickups
Packing material
Payments
Order pickups $y courier & #@( sellers
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1nce the order has een updated to 5&anifest re'uested6, it will e
pic!ed up automatically y the courier assigned to you
1rders updated to 5&anifest re'uested6 efore am would e
pic!ed up on the same day efore : pm
1rders updated to 5&anifest re'uested6 after am would e
pic!ed up on the next day
-n case of any issue"delay related to pic!up, !indly fill the attached
form http;""goo0gl"d
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Paytm seller panel training guide - Contents
Signup process
Inventory/Price update
Order execution
Pickups
Packing material
Payments
o% to order packaging material
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+indly fill attached form to oo! your pac!ing material
http;""goo0gl"'u3>A
? si>es are a#ailale for the pac!ing material at susidi>ed rates
mentioned elow9ac!ing &aterial *i>e harges
9oly %ag x = inches Rs :" 9er en#elop(*usidised)
9oly %ag : x B inches Rs ?" 9er en#elop(*usidised)
9oly %ag B x = inches Rs C" 9er en#elop(*usidised)
9ac!ing tape 4ot applicale 4o charges
5'
Paytm seller panel training guide Contents
http://goo.gl/qbuFzAhttp://goo.gl/qbuFzA -
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6(
Paytm seller panel training guide - Contents
Signup process
Inventory/Price update
Order execution
Pickups
Packing material
Payments
Payments - Process
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1ur payment cycle is twice a wee!
1nce the status of the order has een mar!ed as 5Deli#ered from
9aytm8s fulfilment team, seller would recei#e an email from
payments team aout the payment status within : to = wor!ing days
9D3 in#oice summari>ing the charges deducted y 9aytm
(mar!etplace commission and payment gateway) along with
summary of all orders"payouts would e sent once a month
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'nd o+ @anual
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