servant leader or secretary
Post on 22-Jan-2018
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Servant Leader or Secretary?
Angela Johnson, PMP, PMI-ACP, CST
Certified Scrum Trainer & Agile Transformation Coach
@AgileAngela
Angela Johnson PMP, PMI-ACP, CST
• 21+ years Information Technology with traditional SDLC and Scrum/Agile
• Scrum Alliance: Trainer Approval Committee (TAC)
Certified Agile Leadership (CAL) Team
• Volunteer Facilitator PMI-MN Agile Practitioner Community
• Based in Minneapolis, MN
2Copyright 2016 Collaborative Leadership Team
The Rise of Agile
2015 HP Survey: Is Agile the New Norm?
3Copyright 2016 Collaborative Leadership Team
The Rise of Agile
2015 HP Survey: Is Agile the New Norm?
4Copyright 2016 Collaborative Leadership Team
“I believe in this
concept but the
implementation is
risky and invites
failure”…
Dr. Winston Royce
“Managing the Development
of Large Software Systems”
“Waterfall”
5Copyright 2016 Collaborative Leadership Team
• January 1986 Harvard Business Review
• Hirotaka Takeuchi & Ikujiro Nonaka
• How Toyota was getting to market faster and
more flexibly without sacrificing quality
• Teams working in the “Rugby Approach”
• Process is born out of the teams interplay
• Inspired Jeff Sutherland to create “Scrum” and
many other Agile creators
What is Scrum?
8Copyright 2016 Collaborative Leadership Team
What is Scrum?
• Scrum is an adaptive framework for developing
and sustaining complex products
• Scrum is not a methodology nor is it specific to
software development
• Scrum is about people – working together to
deliver the highest possible value early and
often
• Scrum is lightweight, simple to understand but
difficult to master
9Copyright 2016 Collaborative Leadership Team
“Agile”
• Scrum
• XP
• Feature Driven
Development
• Lean Software
Development
• Kanban
• Others?
When you say Agile – What do you Mean?
10Copyright 2016 Collaborative Leadership Team
http://agilemanifesto.org
Agile Software Development Manifesto
We are uncovering better ways of developing software by doing it and helping others do it.
Through this work we have come to value
Individuals and interactions over processes and toolsWorking software over comprehensive documentation
Customer collaboration over contract negotiationResponding to change over following a plan
That is, while there is value in the items on the right, we value the items on the left more.
The Agile Manifesto
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The ScrumMaster
• Servant Leader to Product Owner, Development Team and Organization
• Responsible for Scrum theory, practices and rules being understood and enacted
• Helps everyone understand which interactions with the Scrum Team are helpful and which ones are not to maximize business value created by the Scrum Team
• Active Facilitator
• Neutral
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“We do Scrum, but…”
• Our ScrumMaster is also the Product Owner
• ScrumMasters have 3-4 teams in our company
• We don’t have a ScrumMaster
• We don’t dedicate our teams
• There’s no Product Owner
• We don’t hold Sprint Retrospectives
• We don’t hold Sprint Reviews
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The Scrum Guide: the rules of the game
• If your company does “Scrum, but”…they are basically saying they are ok with not delivering business value any faster than with Waterfall
• When they remove the very pieces of Scrum that make it successful at delivering more quickly, this is a choice they are making
• The organization is basically signing up for low performing teams and ineffective product development
http://scrumguides.org/
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The ScrumMaster is not a Secretary
• Coaching the Product Owner on Product Backlog refinement does not mean being the administrative keeper of this artifact
• Coaching the team on self-organization and cross-functionality does not mean taking tasks away from them
• Leading the organization in its Scrum adoption does not mean publishing status reports
• Every conversation isn’t led by the ScrumMaster … including the Daily Scrum
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The ScrumMaster is a Coach• Scrum is different
• Traditional ways of doing work focused on utilization
and temporary endeavors called projects
• Scrum focuses on maximizing the delivery of business
value because it approaches that work holistically
• If the organization wants to continue doing work the
traditional way, but using Scrum vocabulary, whose job
is it to coach them on change?
• Coaches don’t push team members out of the way and
grab the ball away from them
• They provide feedback, observations and guidance
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The ScrumMaster is Neutral
• ScrumMasters are neutral – they aren’t asserting
opinions about the product or the solution to create
the product
• They are focusing on outcomes, interactions which
includes non-verbal cues
• Good ScrumMasters ask questions, make
observations and provide feedback
• When ScrumMasters get into product or solution
detail, they are not serving, they are not coaching and
they are not adding value
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Learned Helplessness• When a ScrumMaster falls into the dysfunction of being
an administrative assistant and doing for everyone,
they are contributing to learned helplessness
• Instead of learning to do for themselves, the people
assume the S.M. will do for them and come to expect it
• This is not empowering – it removes power from the
Product Owner, the Development Team and others in
the Organization
• In order to be effective, ScrumMasters must focus on
interactions and outcomes – they lose focus on their job
when they are relegated to performing data entry
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• If the organization is using a lot of Scrummy
vocabulary but not really doing work
differently go on a fact-finding mission
• What was the stated goal or reason to adopt
Scrum?
• Ask to do ‘intentional Scrum’ and compare the
results when really trying it to the old way of
doing work
• Would you start running a marathon without
knowing how long it is or what the goal is?
Intentional Scrum
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Don’t Let the Words get in the Way
• That’s not Agile!
• That’s not Scrum!
• In the Real World…
• You’re doing it Wrong
• You’re not doing it Right
• That’s an impediment
• What is the problem that we’re trying to solve?
• In my current reality…
• In our current reality…
• We have a choice to work the old way or try something new
• We have an opportunity to improve the way we work
Instead Of Try These
22Copyright 2016 Collaborative Leadership Team
Join us for an upcoming cPrime
Certified ScrumMaster® (CSM) or Certified Scrum Product Owner ® (CSPO) course:
https://www.cprime.com/training/public/
Angela’s Next 2 Midwest CSMs:
Minneapolis, MN 9/15 & 9/16
West Des Moines, IA 9/22 & 9/23
Want to Learn More?
23Copyright 2016 Collaborative Leadership Team
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