share2b @ cebit 2013: 100% social sales, social intranet & social collaboration

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

100% Social Sales, Social Intranet& Social Collaboration

SugarCRM & Share2BMirco Müller - CeBIT / CRM Expo – March 2013

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

About Share2B

Share2B is an Enterprise Social Network (ESN) Software.

Commonly ESNs very often are described as "Business Facebook" or "Google+ for companies".

But at the end it is much more!

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

Social Network or Enterprise Social Network?

Enterprise 2.0

Social SalesSocial

Business Software

Social Intranet Business Intranet Solution

Social Software

Social Collaboration

Social Business Suite

Communities

Social Business Solution

SN Social Network

ESN Enterprise Social Network

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

Impact Social Media Revolution

Source: Comscore, Forrester Research

Social Revolution

500 million sold SmartPhones

versus 420 million sold PCs

in 2011.

800 million Facebook users with over 100

billion connections 300 million

Twitter users with over 1

billion tweets over 4 days.

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

Current Situation

Knowledge workers are hindered

by "oldschool communication"

methods to collaborate in:

"Oldschool communication" is

just not ready for modern

demands:

sharing ideas

giving feedback

answering questions

working together

sharing knowledge

self organizing

with their colleagues.

Communication via email is limited.

Intranet systems are not integrated

into CRM or ERP processes.

Individual software is not user

friendly.

No mobile components.

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

Enterprise Social Network

Source: Gartner, McKinsey

Social Business Potential

40%of all enterprise companies will

implement an ESN until

2015.

75%

of all companies on enterprise level will

use or have a vet ESN in

2013.

37% of all it decision makers plan to setup

or extend a given collaboration tool.

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

Be connected

Marketing

HR

IT

Support

PR

Vendors

CEO

Customers

Partners

Sales

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

A Great ESN Solves Location Challenges

62%of all employees in

enterprise

companies work in

different

locations.

Quelle: Forrester Research

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

A Great ESN Integrates Present Systems and Existing Users

People Systems

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

A Great ESN Integrates Seamlessly

Seamless Integration

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

A Great ESN Socializes and Extends CRM Processes

ESNPeople & Groups

Knowledge

Documents & Files

Apps

Intranet, Extranet

…

CRMAddress - Mgmt.

Activity - Mgmt.

Opp.- Mgmt.

Ticket - Mgmt.

Quote - Mgmt.

…

formal, hierarchichal informal, team based

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

8. Creation of a new Page to define key account management

Share2B Extends CRM to Social CRM

Example of communication in key account management processes.

Sales manager

CEO

Sales director

Assistant

Sales manager

Sales manager

1. Search for information to the customer

2. Request all sales manager

3. Assign and create the account 4. Post on given

documents

6. Integration of documents from the DMS

5. Post to the sales advisory board

7. Bewertung derVorh. Unterlagen

9. Search and communicate new ideas for key account management

9. Schedule a strategy meeting

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

Oldschool Communication is Complex

Sales manager

CEO Sales director

Lead Back office

Complex and time wasting communication processes.

CalleMailMailSMSMeeting

Intranet

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

A Great ESN Reduces this Complexity

Sales manager

CEO Sales director

Lead Back office

Communication processes based on SugarCRM and Share2B

Share2B

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

Share2B is Social Sales

Share2B helps you to make your Salesorganization even more effectiveCommunication with individuals andGroups

• Full monitoring and coordination of customers, potentials and sales leads

• Collaboration with externals, such as customers or service providers

• Seamless integration into existing CRM solutions (eg. SugarCRM)

• Events & tasks

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

Share2B is Social Collaboration

Share2B improves collaboration and knowledge-sharing within your companyOpen- and restricted-access groups

• Full-text search for project groups, pages and team members

• Comments, likes and links• Surveys• File-sharing• Favorites / tags• Native Office program links• Multi-language support

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

Share2B is Social Intranet

Share2B helps you to optimize internalCommunication

• Detailed co-worker profiles• Person and expert search functions• Document management• Editable pages for co-worker manual,• Telephone lists et al.• WiKis for internal knowledge

management• SocialMag

© Share2B Inc. – Sugar 2013/03 / CeBIT / CRM Expo

Accelerate your Business!

Check out Share2B for free:www.share2b.com/freetrial

GermanyLudwig-Erhard-Str. 1434131 Kassel

USA800 Casey Key Rd,Nokomis, FL 34275

sales@share2b.comwww.share2b.com