slide 6a
Post on 10-Apr-2018
220 Views
Preview:
TRANSCRIPT
-
8/8/2019 Slide 6a
1/26
Developing Knowledge
Management dalam Perusahaan
-
8/8/2019 Slide 6a
2/26
-
8/8/2019 Slide 6a
3/26
Core Process of KM
KnowledgeIdentification
Knowledge
Acquisition
KnowledgeRetention
Knowledge
Utilisation
Knowledge
Sharing/
Distribution
Knowledge
Development
-
8/8/2019 Slide 6a
4/26
Knowledge Development
Focuses: -Pengembangan Skill Baru
-Produk Baru
-Ide ide yang lebih baik
-Proses yang lebih efisien
-Menciptakan kompetensi yang tidak ada
di perusahaan dan diluar perusahaan
-R&D Department are no longer able to
develop new competencies by themselves.
-Competent external partners take over
parts of knowledge process
DEVELOPMENT CO-OPERATION
-
8/8/2019 Slide 6a
5/26
Kondisi yang Mensupport Inovasi
Situation that encourage innovation
Tolerating mistakes
Freedom
Thinking and brainstorming
should take place in a small,
protected group where it's
okay to fail -- a sandbox, or
a skunk-works. (IBM)
Choosing own area of
interest.
-
8/8/2019 Slide 6a
6/26
Situation that encourage innovation
-
8/8/2019 Slide 6a
7/26
Barrier to innovation
(Knowledge Development)
Disconnecteddevelopment ofKnowledge
Knowledge leads are nowmore difficult to protect.
Duplication
Innovation can be plannedonly to a limited extend
-
8/8/2019 Slide 6a
8/26
Aids to Innovation
(Bantuan untuk berinovasi)
Planning creativity
Using Technique for
stimulating creativity
EmployeeSuggestion.
Problem Solving
Knowledge throughAction
-
8/8/2019 Slide 6a
9/26
High-Performance Teams and Their Skills-condition for team success-
Complementary skills
(saling melengkapi)
Meaningful and realisticgoal
Openness vs defensive
routines
Intensity of
communication.
-
8/8/2019 Slide 6a
10/26
Ideas for developing the basic approaches to
support the development of collective
knowledge
Think tanks
Learning at work
Lessons learned
Use of Scenarios
Preserving experience
Learning from the past
-
8/8/2019 Slide 6a
11/26
Integration lessons learned into
project process
-
8/8/2019 Slide 6a
12/26
High-Reliability Organization
Disclosure of allmistakes, withoutreservation
Immediate evaluation ofoperations or projectsand debriefing of staff
Participation of the wholeteam
Examination of processesor standard operatingprocedures for any errors.
Mutual supervisionwithout loss of trust
-
8/8/2019 Slide 6a
13/26
DEVELOPING
KNOWLEDGE MANAGEMENT
SYSTEM (KMS)
-
8/8/2019 Slide 6a
14/26
The 10 step KM road Map1. Analisis Infrastruktur yang
ada (slide 9-10)2. Mengaitkan KM dengan
Strategi Bisnis (slide13-14)
3. Mendisain KM Arsitektur
4. Mengaudit Aset danKnowledge yang ada
5. Mendisain KM Team
6. Membuat Blueprint KM
7. Pengembangan KMS
8. Prototipe dan Uji Coba
9. Pengelolaan Perubahan,Budaya dan Reward
10. Evaluasi Kinerja, mengukurROI dan Perbaikan KMS
Infrastructural
Evaluation
KM System
Analysis,
Design&
Development
Deployment
Metrics For
Performance
Evaluation
PHASE 1
PHASE 2
PHASE 3
PHASE 4
-
8/8/2019 Slide 6a
15/26
KM architecture & Design
(Mendisain Arsitektur KM) Memahami komponen komponen
yang dibutuhkan dalam Knowledge
infrastructure
Mengidentifikasi Internal dan External
Knowledge Source Memilih komponen TI untuk mencari,
menciptakan, merangkai dan
mengaplikasikan Knowledge.
Mengidentifikasi elemen elemen dari
Interface Layer: clients, server,
gateways and the platform
Memutuskan Collaborative Platform
yang digunakan.
-
8/8/2019 Slide 6a
16/26
KM architecture & Design
(Mendisain Arsitektur KM) Mengidentifikasi dan mengenal
komponen Collaborative intelligence
layer: AI, data warehouses, neural
networks, expert reasoning systems,
rule-based and case-basedreasoning
Menyeimbangkan biaya dan value-
added untuk tiap komponen yang
digunakan.
Menyeimbangkan Mekanisme Pull &
Push pada Knowledge Delivery.
Rule-Based reasoning: IF THEN rules Penyelesaian masalah secara
berurutan Langkah-langkah solusi jelas
Case-Based reasoning:
Menggunakan solusisebelumnya Adaptasi solusi untuk
keadaan saat ini Kemiripan kasus (similarity)
-
8/8/2019 Slide 6a
17/26
KM architecture & Design
(Mendisain Arsitektur KM) Mengidentifikasi the right mix
untuk pencarian, indexing dan
retrieval.
Menciptakan Knowledge Tag &
atribut: domain, form, type,
product/service, time andlocation tag.
Menciptakan mekanisme
profiling untuk knowledge
delivery.
Menyesuaikan IT pada SECI
model.
-
8/8/2019 Slide 6a
18/26
The 7LAYERS
Of the KMS
Architecture
-
8/8/2019 Slide 6a
19/26
Knowledge Audit & Analysis
Menggunakan Bohns Stages of Knowledge Growth
Mengidentifikasi, mengevaluasi danmelakukan rate critical prosesknowledge pada skala 8
Memilih metode audit dari beberapakemungkinan pilihan.
Menyusun suatu PreliminaryKnowledge Audit Team.
Mengaudit dan menganalisa companys
existing knowledge. Mengidentifikasi K-spot.
Memilih posisi strategis untuk KMSyang sejalan dengan strategic gapsyang telah diidentifikasi pada tahapansebelumnya (Mengaitkan KM denganStrategi Binis)
-
8/8/2019 Slide 6a
20/26
Stages of Knowledge
Growth Example: Making Coffee0. Complete Ignorance
Pure Art
Awareness
Measure
Control of the Mean
Process Capability
Process
Characterization
Know Why
Complete
Knowledge
You Dont know the difference between good and bad coffee. You can tell good from bad coffee
You have created a list of variable.(Strength, Bitterness)
You Can determine the significane of variables. (Too bitterbad, Too unbitter bad)
You can Now measure Variables.
Develop a recipe, considered good coffee.
You can adapt the recipe in away that compensate fordifferent type of coffee.
Good Coffee: 0.56 x weight of coffee+0.12 x volume of water
= 1.414
Perfect coffee is something i have never had. If i ever didhave it, i would never know.
-
8/8/2019 Slide 6a
21/26
Designing the KM team
Mengidentifikasi keystakeholders: IT, managementand end user;
Mengidentifikasi sources ofexpertise.
Mengidentifikasi critical point offailure. unmet requirement,control.
Menyeimbangkan Technicaldan Managerial expertise yangmerupakan bagian dari KMteam.
Memilih Visionary danExperienced Project Leader.
-
8/8/2019 Slide 6a
22/26
Membuat KMS BluePrint
A blueprint is a type
of paper-based
reproduction usually
of a technicaldrawing, documenting
an architecture or an
engineering design
-
8/8/2019 Slide 6a
23/26
Membuat KMS Blueprint
Meng-customize, detail dari
sevel layers KM arsetiktur.
Memilih komponen yang
dibutuhkan: Mendesain sistem
untuk the system for high levels
of interoperability with existingIT investments; optimize for
performance and scability.
Memahami dan menjalankan
repository life cycle
management. Memahami dan memasukkan
keys user interfaceconsideration.
Future proof the KMS
integrative repositories, contentcenters, knowledge aggregationand mining tools, the collaborativeplatform, knowledge directories,the user interface options, pushdelivery mechanism andintegrative elements.
-
8/8/2019 Slide 6a
24/26
Key User Interface Considerations
Functionality :
Consistency:
Visual Clarity:
Navigation & Control:
Relevancy:
Feedback:
quickly, effectively andwithout frustation.
Consistent interface
all information in onescreen.
site map
display relevantinformation
alerts can be very useful
-
8/8/2019 Slide 6a
25/26
Developing the KMS
Membangun interfacelayer
Membangun akses danauthentication layer.
Secure data, controlaccess and distributecontrol.
Membangun collaborativeintelligence filtering
system. Membangun Application
layer
-
8/8/2019 Slide 6a
26/26
Developing the KMS
Transport layer dibangun
diatas infrastruktur network
yang tersedia.
Membangun middleware dan
legacy integration layer, yang
menghubungkan legacy data
dengan new system.
Mengintegrasi dan menambah
repository layer.
top related