smb data escalation matrix - ver 1.5

Circle Details

NCR Circle

DelhiNoida

HaryanaGurgaon

Faridabad

UPU Circle Uttar Pradesh

UttranchalUN Circle Upper North

Gujrat Circle Gujrat

Rajasthan

WBOWest Bengal

Orrisa

NESANorth East States

AssamBihar Circle Bihar

MPCG Circle Madhya Pradesh

Chattisgarh

MG CircleMaharashtra

GoaAP Circle Andhra Pradesh KTK Circle Karnataka

KTN CircleKeral

Tamil Nadu

Rajasthan Circle

Data Support -Escalation Matrix (Consumer Business)Version 1.5

Service Helpdesk

Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244

Email: datasupport@in.airtel.com

Level 1(1 Hr)

Team LeaderPSTN : 0120 4229954

Group LeaderKaushik Pramanik

Mobile # +91 9818686079ilpmanager.datasupport@in.airtel.com

Level 2 (6 Hrs)

Circle B2B Service Manager James A Tellis ( for ILP/ILL)

Email:jamesa.tellis@in.airtel.com Mobile # +91 9810299381

Circle B2B Data Service Head Vishal Mehta

Mobile # +91 9871177965vishal.mehta@in.airtel.com

Level 3(8Hrs)

NitiMobile # +91 9910088808

Email ID : niti.sharma@in.airtel.com

Circle B2B Service Head Dinesh Vaid

Mobile # +91 9818690206Email ID : dinesh.vaid@in.airtel.com

Level 4(10 Hrs)

Prithwijit Mukherjee Mobile # +91 9910027831

Email ID : prithwijit.mukherjee@in.airtel.com

Mani Kandan RMobile # +918800015110

manikandan1.r@in.airtel.com

ManagerSrirup Sarkar :

Vivek SinghMobile # +91 9818802143vivek3.singh@in.airtel.com

Charu Bosemobile # +91 9871005918

Email ID : charu.bose@in.airtel.com

Sumbul SiddiquiMobile # +91 8800281616

sumbul.siddiqui@in.airtel.com

Service Helpdesk

Level 1(1 Hr)

Mobile # +91 9818686079ilpmanager.datasupport@in.airtel.co

Level 2(6Hrs)

Puneet SethiEmail:

puneet.sethi@in.airtel.comMobile # +91 9815049188

Verinder Chauhan email :

Verinder.Chauhan@in.airtel.comMobile # +91 9815049770

Level 3(8Hrs)

Niti SharmaMobile # +91 9910088808

Email ID : Niti.sharma@in.airtel.com

Level 4(10 Hrs)

Pandyan M Mobile # +91 9779949007pandyan.m@in.airtel.com

Circle B2B Service Head Amardeep Singh

Email: amardeep.singh@in.airtel.comMobile # +91 9815049772

Service Helpdesk

Level 1(1 Hr)

Level 2 (6 Hrs)

B2B Service ManagerZameer Akhtar

Mobile # +91 9935099998Email:zameer.akhtar@in.airtel.com

Level 3(8Hrs)

Level 4(10 Hrs)

Rajkumar GideonMobile # +91 9908011777

rajkumar.gideon@in.airtel.com

Data Support -Escalation Matrix (Consumer Business)

Circle B2B Service Head Gaurav Sharma

Mobile # 09897000157gaurav.sharma@in.airtel.com

Service Helpdesk

Level 1(1 Hr)

Level 2 (6 Hrs)

Circle B2B Service Manager Suneel Sethi

Mobile # +919898249010Suneel.Sethi@in.airtel.com

Level 3(8Hrs)

Level 4(10 Hrs)

Himmat Singh himmat1.singh@in.airtel.com

Mobile # +91 9898249008

Circle B2B Service HeadSatish Iyer

Mobile # +91 9898049751Email: satish.iyer@in.airtel.com

Service Helpdesk

Level 1(1 Hr)

Level 2(6Hrs)

Brijesh ChoudharyMobile # +91 9829004265

Email ID : brijesh.choudhary@in.airtel.com

Swati MaheshwariMobile # +91 9829004494Email: swati.maheshwari@in.airtel.com

Level 3(8Hrs)

Level 4(10 Hrs)

Gurpreet SinghMobile # +91 9829004000

Gurpreet.Gambhir@in.airtel.com

Circle B2B Service Head Neeraj Gupta

Email: Neeraj.gupta@in.airtel.comMobile # +91 9660142434

Service Helpdesk

Level 1(1 Hr)

Level 2 (6 Hrs)

Circle B2B Service Manager Santosh TrigunMobile # +91 9903451465Email ID : santosh.trigun@in.airtel.com

Level 3(8Hrs)

Level 4(10 Hrs)

Venkat Naidu Mobile # +91 9831049850

Venkat.Naidu@in.airtel.com

Circle B2B Service Head Uddalak Chatterjee

Mobile # +91 9831049153uddalak.chatterjee@in.airtel.com

Service Helpdesk

Level 1(1 Hr)

Level 2 (6 Hrs)

Level 3(8Hrs)

Level 4(10 Hrs)

Ranjan Biswal Mobile # +91 9954049567

ranjan.biswal@in.airtel.com

Circle B2B Service Head Sneha Deb

Mobile # +91 9954049400Email:sneha.deb@in.airtel.com

Service Helpdesk

Level 1(1 Hr)

Mobile # +91 9818686079ilpmanager.datasupport@in.airtel.c

Level 2 (6 Hrs)

Level 3(8Hrs)

Level 4(10 Hrs)

Abhishek SharmaMobile # +91 9934049991

Abhishek3.Sharma@in.airtel.com

Circle B2B Service Head Sushil Kumar

Mobile # +91 9934049199sushil1.kumar@in.airtel.com

Service Helpdesk

Level 1(1 Hr)

Level 2 (6 Hrs)

B2B Service ManagerPiyush NaharEmail:Piyush.Nahar@in.airtel.comMobile # +919755552643

Level 3(4 Hrs)

Level 4(6 Hrs)

Bikash Mohanty Mobile # +91 9993049234

bikash.mohanty@in.airtel.com

Circle B2B Service Head Rajesh Rajan

Mobile # +919893113975 Email:Rajesh.Rajan@in.airtel.com

Service Helpdesk

Level 1(1 Hr)

Level 2 (6 Hrs)

Kavita PandavMobile # +91 9892049637

Email ID : kavita.pandav@in.airtel.com

Sriram SubhashiniMobile # +91 9867189026Sriram.Subhashini@in.airtel.com

Level 3(8Hrs)

Level 4(10 Hrs)

Mark TavaresMobile # +91 9892049997

Mark.Tavares@in.airtel.com

Circle B2B Service Head Arpita Roy

Mobile # +91 9890049719Email:arpita1.roy@in.airtel.com

Service Helpdesk

Level 1(1 Hr)

Level 2 (6 Hrs)

Tapan Kumar TripathyEmail: tapan.tripathy@in.airtel.com

Mobile # +91 9866011084

K Dheeraj Email ID : dheeraj.k@in.airtel.com

Mobile # +91 9849011305

Level 3(4 Hrs)

Level 4(6 Hrs)

Koundinya P S RMobile # +91 9000911546

Koundinya.PSR@in.airtel.com

Circle B2B Service Head Rajesh Sundararajan

Mobile # +91 9908011575rajesh.sundararajan@in.airtel.com

Service Helpdesk

Level 1(1 Hr)

Level 2 (6 Hrs)

B2B Service ManagerRaghunath PS raghunath.ps@in.airtel.comMobile # +91 9845721668

Level 3(4 Hrs)

Level 4(6 Hrs)

V.A. HARIHARAN v.hariharan@in.airtel.com Mobile # +91 9900090077

Circle B2B Service Head Arjun Viswanathan

arjun.viswanathan@in.airtel.comMobile # +91 9535115111

Service Helpdesk

Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244Email: datasupport@airtel.in

Level 1(1 Hr)

Level 2 (6 Hrs)

B2B Service ManagerBalaji L

Mobile # +91 9840678786Email: balaji1.L@in.airtel.com

Level 3(4 Hrs)

Level 4(6 Hrs)

Balakrishnan JanardhananMobile # +91 9790919293

Balakrishnan.J@in.airtel.com

Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244Email: datasupport@airtel.in

Circle B2B Service Head Saju Mathew

Mobile # +91 9894020329Email: saju.mathew@in.airtel.com

smb data escalation matrix - ver 1.5

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