smb data escalation matrix - ver 1.5
DESCRIPTION
SMB Data Escalation Matrix - Ver 1.5TRANSCRIPT
Circle Details
NCR Circle
DelhiNoida
HaryanaGurgaon
Faridabad
UPU Circle Uttar Pradesh
UttranchalUN Circle Upper North
Gujrat Circle Gujrat
Rajasthan
WBOWest Bengal
Orrisa
NESANorth East States
AssamBihar Circle Bihar
MPCG Circle Madhya Pradesh
Chattisgarh
MG CircleMaharashtra
GoaAP Circle Andhra Pradesh KTK Circle Karnataka
KTN CircleKeral
Tamil Nadu
Rajasthan Circle
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Service Helpdesk
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
Level 1(1 Hr)
Team LeaderPSTN : 0120 4229954
Group LeaderKaushik Pramanik
Mobile # +91 [email protected]
Level 2 (6 Hrs)
Circle B2B Service Manager James A Tellis ( for ILP/ILL)
Email:[email protected] Mobile # +91 9810299381
Circle B2B Data Service Head Vishal Mehta
Mobile # +91 [email protected]
Level 3(8Hrs)
NitiMobile # +91 9910088808
Email ID : [email protected]
Circle B2B Service Head Dinesh Vaid
Mobile # +91 9818690206Email ID : [email protected]
Level 4(10 Hrs)
Prithwijit Mukherjee Mobile # +91 9910027831
Email ID : [email protected]
Mani Kandan RMobile # +918800015110
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
ManagerSrirup Sarkar :
Mobile # +91 [email protected]
Vivek SinghMobile # +91 [email protected]
Charu Bosemobile # +91 9871005918
Email ID : [email protected]
Sumbul SiddiquiMobile # +91 8800281616
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Service Helpdesk
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
Level 1(1 Hr)
Team LeaderPSTN : 0120 4229954
Group LeaderKaushik Pramanik
Mobile # +91 [email protected]
m
Level 2(6Hrs)
Puneet SethiEmail:
[email protected] # +91 9815049188
Verinder Chauhan email :
[email protected] # +91 9815049770
Level 3(8Hrs)
Niti SharmaMobile # +91 9910088808
Email ID : [email protected]
Charu Bosemobile # +91 9871005918
Email ID : [email protected]
Level 4(10 Hrs)
Prithwijit Mukherjee Mobile # +91 9910027831
Email ID : [email protected]
Pandyan M Mobile # +91 [email protected]
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
ManagerSrirup Sarkar :
Mobile # +91 [email protected]
Vivek SinghMobile # +91 [email protected]
Circle B2B Service Head Amardeep Singh
Email: [email protected] # +91 9815049772
Sumbul SiddiquiMobile # +91 8800281616
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Service Helpdesk
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
Level 1(1 Hr)
Team LeaderPSTN : 0120 4229954
Group LeaderKaushik Pramanik
Mobile # +91 [email protected]
m
Level 2 (6 Hrs)
B2B Service ManagerZameer Akhtar
Mobile # +91 9935099998Email:[email protected]
Vivek SinghMobile # +91 [email protected]
Level 3(8Hrs)
Niti SharmaMobile # +91 9910088808
Email ID : [email protected]
Charu Bosemobile # +91 9871005918
Email ID : [email protected]
Level 4(10 Hrs)
Prithwijit Mukherjee Mobile # +91 9910027831
Email ID : [email protected]
Rajkumar GideonMobile # +91 9908011777
Data Support -Escalation Matrix (Consumer Business)
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
ManagerSrirup Sarkar :
Mobile # +91 [email protected]
m
Vivek SinghMobile # +91 [email protected]
Circle B2B Service Head Gaurav Sharma
Mobile # [email protected]
Sumbul SiddiquiMobile # +91 8800281616
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Service Helpdesk
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
Level 1(1 Hr)
Team LeaderPSTN : 0120 4229954
Group LeaderKaushik Pramanik
Mobile # +91 [email protected]
Level 2 (6 Hrs)
Circle B2B Service Manager Suneel Sethi
Mobile # [email protected]
Vivek SinghMobile # +91 [email protected]
Level 3(8Hrs)
Niti SharmaMobile # +91 9910088808
Email ID : [email protected]
Charu Bosemobile # +91 9871005918
Email ID : [email protected]
Level 4(10 Hrs)
Prithwijit Mukherjee Mobile # +91 9910027831
Email ID : [email protected]
Himmat Singh [email protected]
Mobile # +91 9898249008
Data Support -Escalation Matrix (Consumer Business)
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
ManagerSrirup Sarkar :
Mobile # +91 [email protected]
Vivek SinghMobile # +91 [email protected]
Circle B2B Service HeadSatish Iyer
Mobile # +91 9898049751Email: [email protected]
Sumbul SiddiquiMobile # +91 8800281616
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Service Helpdesk
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
Level 1(1 Hr)
Team LeaderPSTN : 0120 4229954
Group LeaderKaushik Pramanik
Mobile # +91 [email protected]
m
Level 2(6Hrs)
Brijesh ChoudharyMobile # +91 9829004265
Email ID : [email protected]
Swati MaheshwariMobile # +91 9829004494Email: [email protected]
Level 3(8Hrs)
Niti SharmaMobile # +91 9910088808
Email ID : [email protected]
Charu Bosemobile # +91 9871005918
Email ID : [email protected]
Level 4(10 Hrs)
Prithwijit Mukherjee Mobile # +91 9910027831
Email ID : [email protected]
Gurpreet SinghMobile # +91 9829004000
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
ManagerSrirup Sarkar :
Mobile # +91 [email protected]
Vivek SinghMobile # +91 [email protected]
Circle B2B Service Head Neeraj Gupta
Email: [email protected] # +91 9660142434
Sumbul SiddiquiMobile # +91 8800281616
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Service Helpdesk
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
Level 1(1 Hr)
Team LeaderPSTN : 0120 4229954
Group LeaderKaushik Pramanik
Mobile # +91 [email protected]
m
Level 2 (6 Hrs)
Circle B2B Service Manager Santosh TrigunMobile # +91 9903451465Email ID : [email protected]
Vivek SinghMobile # +91 [email protected]
Level 3(8Hrs)
Niti SharmaMobile # +91 9910088808
Email ID : [email protected]
Charu Bosemobile # +91 9871005918
Email ID : [email protected]
Level 4(10 Hrs)
Prithwijit Mukherjee Mobile # +91 9910027831
Email ID : [email protected]
Venkat Naidu Mobile # +91 9831049850
Data Support -Escalation Matrix (Consumer Business)
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
ManagerSrirup Sarkar :
Mobile # +91 [email protected]
Vivek SinghMobile # +91 [email protected]
Circle B2B Service Head Uddalak Chatterjee
Mobile # +91 [email protected]
Sumbul SiddiquiMobile # +91 8800281616
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Service Helpdesk
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
Level 1(1 Hr)
Team LeaderPSTN : 0120 4229954
Group LeaderKaushik Pramanik
Mobile # +91 [email protected]
m
Level 2 (6 Hrs)
Circle B2B Service Manager Santosh TrigunMobile # +91 9903451465Email ID : [email protected]
Vivek SinghMobile # +91 [email protected]
Level 3(8Hrs)
Niti SharmaMobile # +91 9910088808
Email ID : [email protected]
Charu Bosemobile # +91 9871005918
Email ID : [email protected]
Level 4(10 Hrs)
Prithwijit Mukherjee Mobile # +91 9910027831
Email ID : [email protected]
Ranjan Biswal Mobile # +91 9954049567
Data Support -Escalation Matrix (Consumer Business)
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
ManagerSrirup Sarkar :
Mobile # +91 [email protected]
m
Vivek SinghMobile # +91 [email protected]
Circle B2B Service Head Sneha Deb
Mobile # +91 9954049400Email:[email protected]
Sumbul SiddiquiMobile # +91 8800281616
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Service Helpdesk
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
Level 1(1 Hr)
Team LeaderPSTN : 0120 4229954
Group LeaderKaushik Pramanik
Mobile # +91 [email protected]
om
Level 2 (6 Hrs)
Circle B2B Service Manager Santosh TrigunMobile # +91 9903451465Email ID : [email protected]
Vivek SinghMobile # +91 [email protected]
Level 3(8Hrs)
Niti SharmaMobile # +91 9910088808
Email ID : [email protected]
Charu Bosemobile # +91 9871005918
Email ID : [email protected]
Level 4(10 Hrs)
Prithwijit Mukherjee Mobile # +91 9910027831
Email ID : [email protected]
Abhishek SharmaMobile # +91 9934049991
Data Support -Escalation Matrix (Consumer Business)
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
ManagerSrirup Sarkar :
Mobile # +91 [email protected]
m
Vivek SinghMobile # +91 [email protected]
Circle B2B Service Head Sushil Kumar
Mobile # +91 [email protected]
Sumbul SiddiquiMobile # +91 8800281616
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Service Helpdesk
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
Level 1(1 Hr)
Team LeaderPSTN : 0120 4229954
Group LeaderKaushik Pramanik
Mobile # +91 [email protected]
om
Level 2 (6 Hrs)
B2B Service ManagerPiyush NaharEmail:[email protected] # +919755552643
Vivek SinghMobile # +91 [email protected]
Level 3(4 Hrs)
Niti SharmaMobile # +91 9910088808
Email ID : [email protected]
Charu Bosemobile # +91 9871005918
Email ID : [email protected]
Level 4(6 Hrs)
Prithwijit Mukherjee Mobile # +91 9910027831
Email ID : [email protected]
Bikash Mohanty Mobile # +91 9993049234
Data Support -Escalation Matrix (Consumer Business)
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
ManagerSrirup Sarkar :
Mobile # +91 [email protected]
m
Vivek SinghMobile # +91 [email protected]
Circle B2B Service Head Rajesh Rajan
Mobile # +919893113975 Email:[email protected]
Sumbul SiddiquiMobile # +91 8800281616
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Service Helpdesk
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
Level 1(1 Hr)
Team LeaderPSTN : 0120 4229954
Group LeaderKaushik Pramanik
Mobile # +91 [email protected]
om
Level 2 (6 Hrs)
Kavita PandavMobile # +91 9892049637
Email ID : [email protected]
Sriram SubhashiniMobile # +91 [email protected]
Level 3(8Hrs)
Niti SharmaMobile # +91 9910088808
Email ID : [email protected]
Charu Bosemobile # +91 9871005918
Email ID : [email protected]
Level 4(10 Hrs)
Prithwijit Mukherjee Mobile # +91 9910027831
Email ID : [email protected]
Mark TavaresMobile # +91 9892049997
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
ManagerSrirup Sarkar :
Mobile # +91 [email protected]
Vivek SinghMobile # +91 [email protected]
Circle B2B Service Head Arpita Roy
Mobile # +91 9890049719Email:[email protected]
Sumbul SiddiquiMobile # +91 8800281616
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Service Helpdesk
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
Level 1(1 Hr)
Team LeaderPSTN : 0120 4229954
Group LeaderKaushik Pramanik
Mobile # +91 [email protected]
m
Level 2 (6 Hrs)
Tapan Kumar TripathyEmail: [email protected]
Mobile # +91 9866011084
K Dheeraj Email ID : [email protected]
Mobile # +91 9849011305
Level 3(4 Hrs)
Niti SharmaMobile # +91 9910088808
Email ID : [email protected]
Charu Bosemobile # +91 9871005918
Email ID : [email protected]
Level 4(6 Hrs)
Prithwijit Mukherjee Mobile # +91 9910027831
Email ID : [email protected]
Koundinya P S RMobile # +91 9000911546
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
ManagerSrirup Sarkar :
Mobile # +91 [email protected]
Vivek SinghMobile # +91 [email protected]
Circle B2B Service Head Rajesh Sundararajan
Mobile # +91 [email protected]
Sumbul SiddiquiMobile # +91 8800281616
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Service Helpdesk
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
Level 1(1 Hr)
Team LeaderPSTN : 0120 4229954
Group LeaderKaushik Pramanik
Mobile # +91 [email protected]
m
Level 2 (6 Hrs)
B2B Service ManagerRaghunath PS [email protected] # +91 9845721668
Vivek SinghMobile # +91 [email protected]
Level 3(4 Hrs)
Niti SharmaMobile # +91 9910088808
Email ID : [email protected]
Charu Bosemobile # +91 9871005918
Email ID : [email protected]
Level 4(6 Hrs)
Prithwijit Mukherjee Mobile # +91 9910027831
Email ID : [email protected]
V.A. HARIHARAN [email protected] Mobile # +91 9900090077
Data Support -Escalation Matrix (Consumer Business)
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244
Email: [email protected]
ManagerSrirup Sarkar :
Mobile # +91 [email protected]
Vivek SinghMobile # +91 [email protected]
Circle B2B Service Head Arjun Viswanathan
[email protected] # +91 9535115111
Sumbul SiddiquiMobile # +91 8800281616
Data Support -Escalation Matrix (Consumer Business)Version 1.5
Service Helpdesk
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244Email: [email protected]
Level 1(1 Hr)
Team LeaderPSTN : 0120 4229954
Group LeaderKaushik Pramanik
Mobile # +91 [email protected]
Level 2 (6 Hrs)
B2B Service ManagerBalaji L
Mobile # +91 9840678786Email: [email protected]
Vivek SinghMobile # +91 [email protected]
Level 3(4 Hrs)
Niti SharmaMobile # +91 9910088808
Email ID : [email protected]
Charu Bosemobile # +91 9871005918
Email ID : [email protected]
Level 4(6 Hrs)
Prithwijit Mukherjee Mobile # +91 9910027831
Email ID : [email protected]
Balakrishnan JanardhananMobile # +91 9790919293
Data Support -Escalation Matrix (Consumer Business)
Toll Free No.: 1800 102 2244Tolled No. : 0124 4942244Email: [email protected]
ManagerSrirup Sarkar :
Mobile # +91 [email protected]
Vivek SinghMobile # +91 [email protected]
Circle B2B Service Head Saju Mathew
Mobile # +91 9894020329Email: [email protected]
Sumbul SiddiquiMobile # +91 8800281616