smg budget presentation - ci.tulsa.ok.us presentation (3-1-12).pdf · smg budget presentation bok...

SMG Budget Presentation

BOK Center FYE 2013

Tulsa Convention Center FYE 2013

BOK Center Past Performances

Taylor Swift Kings of Leon Santana

Foo Fighters Katy Perry Reba

BOK Center Budget Trends

IAVM Venue Excellence Award Winner – 2011. Given annually to only one arena in

the world.

IEBA Venue Executive of the Year (John Bolton) - 2011

Pollstar Magazine Arena of the Year nominee - 2011

Pollstar Magazine Facility Executive of the Year Winner – 2011 (John Bolton)

ACM Venue of the Year Nomination

….and many more

BOK Center Awards

• Our Ticketing system allows us to send a survey after every event to the e-mail addresses of ticket purchasers.

• We can control the number and wording of the questions.

• We get on average 500 responses every event.

TDC After Event Survey

•“Awesome show. Awesome venue. I’ll drive from OKC to Tulsa for a concert again.” •Me and my son always have a wonderful time attending functions at the BOK. This facility brings a lot of fun and a ton of memories that will last a lifetime.” •“Staff was super nice!! Thanks for having Reba! Best concert experience I have ever had, thanks to your staff!!”

TDC After Event Survey Comments

• Once a year we send a survey to all past patron e-mail addresses.

• With questions like, Please list up to 5 acts you’d like to see that haven’t preformed at the BOK Center yet.

• We get Thousands of responses.

Once A Year Survey

BOK Center Social Media

Facebook • Social networking

Twitter • Social networking • microblogging

You Tube • Video Sharing

Foursquare • Location based

social networking

Flickr • Image & video hosting

• Daily Updates/Posting to Facebook and Twitter • 26,124 fans for our Facebook page • 8,415 people following us on Twitter • 7,104 people signed up for our Insider Texts

ilike • Download & share

music online

•Competition for shows, lots of venues, limited tour dates

• Need to increase Oilers and Shock teams sales of sponsorships, and individual, season, and group ticket sales

• Need more restaurants/bars/nightlife around BOK Center (in progress)

BOK Center Challenges

Straight No Chaser OK PLAY! Children’s Expo Lisa Lampanelli

Antiques Roadshow Painted Pony Tulsa 66ers

Tulsa Convention Center Past Events

• Mailed or e-mailed to each Promoter/Client after every event.

• 5 questions on a scale of

1 to 5 (Very Poor to Very Good).

• 1 question requesting any additional comments.

Tulsa Convention Center Surveys

• What was your impression of the facility? • Average Score 4.85

• What was your impression with the building staff? • Average Score 4.73

• What was your impression of the food & beverage? • Average Score 4.63

• How was your experience with the parking area in general? • Average Score 3.67

• How was your overall experience? • Average Score 4.67

Tulsa Convention Center Surveys

• Need more retail/restaurants in vicinity of Convention Center (drug stores, dry cleaners, shoe repair, etc.) • More direct flights from Tulsa Airport • Increased CVB contribution % to overall Convention Center business • Downturn in national economy impacting overall conventions and meeting business •Convincing state-wide meetings and conventions to rotate between OKC and Tulsa • Need more City wide convention business; Bassmaster type events

Tulsa Convention Center Challenges