stc summit - from cancer to bankruptcy

Post on 27-Jan-2015

105 Views

Category:

Design

0 Downloads

Preview:

Click to see full reader

DESCRIPTION

Performing in-home ethnographic interviews is especially personal for User Experience Designers. But when the research is based on a person's personal health or finances, it gets taken to a whole new level.

TRANSCRIPT

Brad Nunnally Senior User Experience DesignerPerficient, Inc. St. Louis, MO@bnunnally ~ STC Summit 2011

CancerTOBankruptcy

FROM

Users In The Mist

Your Field Kit

Informs Scope

Guides Decisions

Advises Documentation

Unique Experience

Not Always Normal

Gets A Bit Odd

Can Be Uncomfortable

What’s Lost Is Now Gone

Engage With Participant

Follow Their Story

Don’t Lose Focus

Saved By My Best Friend

Haunt You

Over Shadowing

Grip It & Rip It

Joker Of War

Not Too Friendly

Remain Professional

Help Ground You

Pistols And Porn

Shocking!

Don’t Poison Me Bro’

Be Non-Judgmental

Body Language

General Takeaways

Be “On-time”

The Buddy System

Humanize Yourself

Pictures

Business Cards

Project Info

Contact Info

Take The Water

Just As Scared As You

Be 100% Honest!

Brad NunnallyUser Experience DesignerEmail - brad.nunnally@perficient.comTwitter - @bnunnallyBlog - http://www.bradsramblings.comSpeakerRate - http://spkr8.com/t/7474

top related