strategic insight for business technology leaders - the role of … · 2013. 11. 18. · oracle...

THE ROLE O F THE CIO: SKILLS AND TALENT

Dr Dirk E. Mahling, CMVP

Seattle City Light NOVEMBER 2013

QUICK BIO

• German National U21 Track and Field Team • Reserve Officer German Army (Signal Corps on the Iron Curtain) • Psychology (Germany) and Computer Science (Massachusetts) • Management Consultant A.T.Kearney (Düsseldorf and Chicago)

• German Unification 1990s Berlin • CKO Knowledge Management, Chicago

• CTO for Energy Start-Ups (Boston, NYC) • Utility CIO

The Business Starting by measuring alignment with the business Finding alignment by meeting at the process level Architecture and systems drive skills and needs System Refresh, Capital and O&M

AGENDA

HISTORY OF CITY LIGHT

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March, 1902 - Seattle voters approve bonds to build a hydroelectric power plant on the city’s newly established Cedar River watershed. January, 1905 – Cedar Falls plant comes online and first streetlights are illuminated. April, 1910 - Charter amended to create Light and Power department. September, 1924 – Gorge Dam in service. First dam in the Skagit project October, 1936 – Diablo Dam in service. December, 1952 – Ross Dam in service. Final dam in the Skagit project. August, 1967 – Boundary Dam in service. 2005 – Certified carbon neutral

GENERATION

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THE BUSINESS

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DISTRIBUTION

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Information Technology Services Division 8

IT Skills Inventory derives from

Business Customer Alignment

Information Technology Services Division 9

STRATEGIC PLAN

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Multi year process with extensive public involvement

Priorities and Objectives guide investment

Associated Rate Ordinance provides predictability

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Technology Architecture How do I read the blueprint?

Find my division

Find my business unit

Find information categories used in my decision making

Aha!

Technology Architecture When is this happening?

The approximate timeline for the systems change roadmap is read

from top (2013)

to the bottom (2020)

ORGANIZATION

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Dirk Mahling CIO

Tara Duckworth Applications

Daniel Key Operations

Steve Lightfoot Power Systems

Tracye Cantrell Utility Programs

Executive Support Budget Analysis

IT Asset Management

Project Management Business Analysis Application Development Application Support Business Intelligence

Service Desk End User Support Telephony Network Admin DBA Server Admin Business Continuity Cyber Security

Energy Management System (EMS) Power Trading and Risk Management

CIS Solution Enterprise Architecture

GOVERNANCE BODIES INCORPORATE BUSINESS TALENT

BY THE NUMBERS

IT Employees 115 FTE – over 300 extended team Applications >400 Packaged and Deployed Databases 400 End User Devices 2500 Average Concurrent Projects 80 Major Facilities Supported 7

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SAMPLE TECHNOLOGIES

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Oracle Oracle Utilities (WAMS, OMS, CC&B) Solaris Unix Databases Java SOA/OSB Weblogic Business Intelligence WebCenter Suite (ECM) Identity Management

Microsoft Windows 7 Windows 8.1 Windows Phone MS Office Windows Server IIS and .NET SQL Server LYNC Sharepoint

And more . . . ESRI, Schneider VMWare Cognos BI Novell

Linux COBOL HTML5 SIEMENS

SANs Microwave/800Mhz SONET AntiVirus

CHALLENGES AND OPPORTUNITIES

Mobile Workforce

IT/OT Convergence

Cyber Security

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IT/OT CONVERGENCE

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TALENT PIPELINE

Skills Inventory driven by Architecture derived from Strategic Plan

Hiring Plan with HR Individual Training Plans

Rolled up Departmental Plan

Succession Plan

Talent Pipeline

CUSTOMER SERVICE EXCELLENCE: BEST UTILITY IN THE WEST

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Benchmarked regularly against other utilities • Phone and online surveys • Business and Residential • By size and type Most visible IT Contributions to our success: • Mobile Web Presence • Skills Management • Outage Management System • Outage Map • Streetlight Map • Public Home Page (PAN) Redesign • Printed Bill Redesign

GREENEST

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