supporting cultural change through technology

IASA 86TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW

Supporting Cultural Change Through Technology

Session Number 273

Our hope…

The reality…

Inspired by an unsettling number of project derailments and outright failures.

Motivated by a need to ensure a major implementation for a major property insurer was conducted with as little drama as possible.

Designed to ensure organizations consider all areas impacted by an implementation.

What if…?

You were understaffed?

Your infrastructure crashed?

Your project manager left for a competitor?

Your implementation project failed?

A big decision…

Did you match your business requirements to the vendor’s capabilities?

Did you evaluate the product through a scripted demonstration?

Did you have the opportunity to “play” with the product in advance of purchasing it?

Does the vendor’s implementation strategy resonate?

Did you speak to a few customers to understand the challenges they faced?

Does the vendor’s culture and values complement your own?

Did you ask all the right questions and get all the right answers?

A comprehensive look…

Values

CultureVision

Mission

Process

Workflow

SystemsEnivironment

Metrics

Governance

Personnel

Impacted processes

Supporting technologies

Project success indicators

Project structure and operations

Staff skills, availability, motivation and incentives

Adequate facilities for co-located and remote staff

Personnel

Bandwidth

Skills

Incentives

Enthusiasm

Processes

Impacts

Buy-in

Benefits

Technology

Infrastructure

Supporting applications

Interfaces and dependencies

Metrics

Definitions

Visibility

Triggers and responses

Governance

Program plan

Decision framework

Organization

Ancillary products and services (procurement)

Artillery (tools)

Deployment strategy

Post-implementation support

Monitoring and evaluation

Environment

Facilities

Location

Culture

Morale

Other areas

Think

Plan

Study

Act!

Summary

An ounce of prevention…

Questions?

Rob BergDirector, Insurance Technology GroupPerr&Knight561.300.6836rberg@perrknight.com