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Talent Management
Webinar
Hosted by ALCTS, Association for Library Collections & Technical Services
March 22, 2017
Meredith Taylor, Ph.D.
Agenda
What is talent management and why is it important?
Talent management in libraries and technical services
Overview of ARL Talent Management Survey results
Takeaways for you and your organization
ALCTS Webinar: Talent Management
Objectives
Learn about the components of talent management and their
relationship to organizational strategies and outcomes.
Understand talent management within the context of libraries and
technical services.
Know how to get started addressing the talent management needs of
your team and organization.
ALCTS Webinar: Talent Management
What is Talent Management?
“An integrated set of processes, programs, and cultural norms in an organization
designed and implemented to attract, develop, deploy, and retain talent to
achieve strategic objectives and meet future business needs.”
(Source: Silzer and Dowell, 2010, p. 18)
ALCTS Webinar: Talent Management
Traditional HR vs. Talent Management
Traditional HR Talent Management
Separate HR programs and processes Integrated HR practices, programs and
processes
Individual and manager skills focus Organizational capabilities
Reactive Services Proactive Services
Standardized procedures and
compliance
Customized consulting and programming
Not aligned with
organizational/university strategy
Aligned with organizational/university
strategy
ALCTS Webinar: Talent Management
PROCESSES, TOOLS AND ASSESSMENTSCompetency ModelsDevelopment PlansHIPO Identification360 Assessments
Performance AssessmentJob Analysis and Design
Compensation Analysis and Design
INDICATORSOrganizational Outcomes
Financial OutcomesEmployee Engagement Scores
Voluntary Turnover RatesPerformance RatingsProgram Evaluation
SYSTEMS AND PROGRAMSHRIS Systems
TrainingProfessional DevelopmentLeadership Development
STRATEGYBusiness/Org Strategy
Talent StrategyRecruitment Strategy
Retention StrategyCompensation Strategy
ELEMEN
TS OF TA
LENT M
AN
AG
EMEN
T
ALCTS Webinar: Talent Management
PROCESSES, TOOLS AND ASSESSMENTSCompetency ModelsDevelopment PlansHIPO Identification360 Assessments
Performance AssessmentJob Analysis and Design
Compensation Analysis and Design
INDICATORSOrganizational Outcomes
Financial OutcomesEmployee Engagement Scores
Voluntary Turnover RatesPerformance RatingsProgram Evaluation
SYSTEMS AND PROGRAMSHRIS Systems
TrainingProfessional DevelopmentLeadership Development
STRATEGYBusiness/Org Strategy
Talent StrategyRecruitment Strategy
Retention StrategyCompensation Strategy
ELEMEN
TS OF TA
LENT M
AN
AG
EMEN
T
ALCTS Webinar: Talent Management
PROCESSES, TOOLS AND ASSESSMENTSCompetency ModelsDevelopment PlansHIPO Identification360 Assessments
Performance AssessmentJob Analysis and Design
Compensation Analysis and Design
INDICATORSOrganizational Outcomes
Financial OutcomesEmployee Engagement Scores
Voluntary Turnover RatesPerformance RatingsProgram Evaluation
SYSTEMS AND PROGRAMSHRIS Systems
TrainingProfessional DevelopmentLeadership Development
STRATEGYBusiness/Org Strategy
Talent StrategyRecruitment Strategy
Retention StrategyCompensation Strategy
ELEMEN
TS OF TA
LENT M
AN
AG
EMEN
T
ALCTS Webinar: Talent Management
PROCESSES, TOOLS AND ASSESSMENTSCompetency ModelsDevelopment PlansHIPO Identification360 Assessments
Performance AssessmentJob Analysis and Design
Compensation Analysis and Design
INDICATORSOrganizational Outcomes
Financial OutcomesEmployee Engagement Scores
Voluntary Turnover RatesPerformance RatingsProgram Evaluation
SYSTEMS AND PROGRAMSHRIS Systems
TrainingProfessional DevelopmentLeadership Development
STRATEGYBusiness/Org Strategy
Talent StrategyRecruitment Strategy
Retention StrategyCompensation Strategy
ELEMEN
TS OF TA
LENT M
AN
AG
EMEN
T
ALCTS Webinar: Talent Management
Value of Talent Management
CA
PA
BIL
ITIE
S
Increases Organizational Capabilities Increases Personal Abilities
ABIL
ITIE
S
Source: Ulrich & Brockbank, 2005
ALCTS Webinar: Talent Management
Libraries Landscape
Moving from collections-based organizations to services-centered
organizations
Work in libraries is driven by technology and becoming increasingly
complex
More competition for technology/information workforce
Libraries becoming integrated in campus initiatives around student
success, teaching/learning and research
Different needs in 21st century library which require different jobs and
different skill sets
Budget cuts and constraints
ALCTS Webinar: Talent Management
Libraries Workforce
30% of the librarian workforce will be retiring between 2015 and 2025
82% turnover rate in executive leadership of ARL libraries since 2005;
26% in 2013 alone
Demographic shifts
Sources, Davis, 2009; Puente, 2014
ALCTS Webinar: Talent Management
Source: Wilder, 2012
ALCTS Webinar: Talent Management
Technical Services Landscape
Nature of the work is changing
Technology is driving the change, requires more IT skills
Distributed nature of the work
Work is becoming either simple or complex
Sources: Weiss, Luesebrink, Glerum, Ziegler, 2012
ALCTS Webinar: Talent Management
Technical Services Workforce
Shrinking technical services divisions
Outsourcing of many technical services functions
Relying more on paraprofessional staff
Are you experiencing re-training or re-skilling challenges?
Are you having trouble finding job candidates with the skills that are
needed?
Are you losing critical knowledge with attrition?
ALCTS Webinar: Talent Management
Need for Talent Management on the Rise
Human capital is largest university expense
Moved past the idea that simply cutting budgets and moving money
around will make the organization more effective
Call to align HR practices with organizational strategy, unique
organizational demands, and personal career aspirations
“Little formal programming in higher education that supports
strategic talent management practices…as a result universities lag
behind industry in their practices to develop and retain talent (ASHE,
2012, p. 46).”
Sources: ASHE, 2012, Cantrell & Smith, 2010
ALCTS Webinar: Talent Management
Talent Management is Tough to Implement
Customized solution, scalability (Boudreau & Rice, 2015)
HR and client skill gaps, especially strategy (Cappelli, 2015) (Jacobson &
Sowa, 2012)
Declining of resources (Martin et. al., 2012) (ASHE, 2012)
Disruptive (Silzer and Dowell, 2010)
Centralized tools (e.g. HRIS systems) expensive and complex (Boudreau
& Rice, 2015)
ALCTS Webinar: Talent Management
ARL Talent Management Study 2014
Taylor, M., & Lee, E. (2014). SPEC KIT: Vol. 344. Talent management.
Washington, DC: Association of Research Libraries.
ALCTS Webinar: Talent Management
ARL Talent Management Study 2014
Survey was distributed to all
125 member libraries in July
2014
Response rate was 42% (53
libraries)
Survey investigated:
Talent strategy
Recruitment and hiring
Retention
Employee engagement
Job classification management
Compensation management
Performance assessment
Competencies
Professional development planning
Leadership and succession planning
ALCTS Webinar: Talent Management
Poll Question One
Does your library have integrated talent management processes, programs and
norms that are aligned to your organization’s strategy?
Yes
No
ALCTS Webinar: Talent Management
Key Survey Finding
Lack of systematic and strategic approach to talent management
Implementing parts of a strategy, e.g., professional development or
performance assessment
Ad hoc, informal or fractured approach
A few libraries have talent management programs underway either in the
library or at the institutional level
ALCTS Webinar: Talent Management
Poll Question Two
Does your library have challenges around the re-training or re-skilling of your
current staff?
Yes
No
ALCTS Webinar: Talent Management
Poll Question Three
Please check any skill sets below that your library has had trouble recruiting for
recently:
Subject expertise (e.g., Chemistry)
Information technology expertise
Language expertise
Senior management/executive expertise
Functional expertise (e.g., copyright)
ALCTS Webinar: Talent Management
Key Survey Finding
Widening skill gap in the workforce
Current employees less able to be re-trained or reskilled
Many job candidates do not have skills needed, especially IT skills
ALCTS Webinar: Talent Management
Key Survey Finding
Identified need for IT skills and executive expertise, but not having
talent management strategies in place
Not valuing the right credentials
Lack of retention strategy
Lack of leadership development
Lack of succession plan
ALCTS Webinar: Talent Management
What can your library do?
Big picture:
Align TM/HR strategy to library strategy
Work on the strategic priorities and challenges first
Get the data if you don’t already have it
Make resource decisions based on talent management
Programmatic starting points:
Develop competency model (recruitment, appraisal, development)
Complete job analysis
Undertake compensation analysis
Undertake succession planning
ALCTS Webinar: Talent Management
What can you do?
Big picture:
Discuss these ideas with your HR support and leadership of your
organization
Review organization’s strategic plan and align your team’s workforce to it
Work on your team's biggest challenges first: retention, succession
planning, developing current employees
Programmatic starting points:
Identify HIPOs for development
Create customized development plans
Develop a succession planning for your team
ALCTS Webinar: Talent Management
Resources
Aon Hewitt. 2012 Higher Education Survey: The State of HR Effectiveness. (2012)
http://www.aon.com/attachments/human-capital-consulting/2012_HigherEd_Survey_Final.pdf
Association for the Study of Higher Education. “Creating a Tipping Point: Strategic Human
Resources in Higher Education.” ASHE Higher Education Report 38, no. 1 (2012): 1–143
Berger, Lance A., and Dorothy R. Berger, eds. The Talent Management Handbook. 2nd ed. New
York, NY: McGraw Hill, 2011.
Boudreau, J. & Rice P. (2015). Bright, shiny objects and the future of HR. Harvard Business
Review, July-August.
Cantrell, S.M. & Smith D. (2010). Workforce of one revolutionizing talent management through
customization. Boston: Harvard Business School Press
ALCTS Webinar: Talent Management
Resources
Cappelli, P. (2015). Why we love to hate HR…and what HR can do about it. Harvard Business
Review, July-August.
Davis, Denise. “Planning for 2015: The Recent History and Future Supply of Librarians: A Report
Prepared for the American Library Association Senior Management and Executive Board to inform
its 2015 Strategic Planning Activities.” 2009.
http://www.ala.org/research/sites/ala.org.research/files/content/librarystaffstats/recruitment/L
ibrarians_supply_demog_analys.pdf
Kezar, Adrianna. “Rapidly evolving workforce trends: More research and data needed.” November
2014. https://www.tiaa-crefinstitute.org/public/institute/research/organizational-
effectiveness/workforce-trends-and-issues/rapidly-evolving-workforce-trends
Mark Puente, email message to author, October 29, 2014.
Silzer, Rob, and Ben Dowell. “Strategic Talent Management Matters.” In Strategy-Driven Talent
Management: A Leadership Imperative, edited by Rob Silzer and Ben Dowell, 3–72. San Francisco,
CA: Jossey Bass, 2010.
ALCTS Webinar: Talent Management
Resources
Taylor, M., & Lee, E. (2014). SPEC KIT: Vol. 344. Talent management. Washington, DC: Association
of Research Libraries.
Ulrich, D. & Brockbank, W. (2005). HR the value proposition. Boston: Harvard Business School
Press.
Weiss, A., Luesebrink, M., Glerum, A., and Ziegler, R. (2012). The Future of Library Technical
Services: Moving into the 21st Century. Presentation at the 2012 Florida Library Association Annual
Conference.
Wilder, S. (2012). The Academic Library Workforce in Transition: New Results from the 2010 ARL
Demographic Data. Presentation at the 2012 Association of Research Libraries HR Symposium.
http://www.arl.org/storage/documents/publications/2012-hrsym-pres-wilder-s.pdf
ALCTS Webinar: Talent Management
Thank You
Meredith Taylor Ph.D.
meredith.taylor@austin.utexas.edu
ALCTS Webinar: Talent Management
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