teleperformance india pre-sales doc

Teleperformance IndiaTransforming Passion into Excellence

TELEPERFORMANCE GROUP CREDENTIALS

255Contact centers

WORLDWIDE LEADER IN CUSTOMER EXPERIENCE MANAGEMENT

founded in

1978

present in

49 countries

4

98,882+workstations

revenues in 2010 of

€ 2.0 B

€ 100 millionIn CAPEX

A TOP 150 WORLD’S LARGEST COMPANY

(BY NUMBER OF EMPLOYEES)

5

RANK COUNTRIES EMPLOYEES

1st USA 15,327

2nd PHILIPPINES 14,990

3rd BRAZIL 14,250

4th MEXICO AND CENTRAL AMERICA 11,076

5th COLOMBIA 8,130

6th INDIA 7,261

7th ARGENTINA 6,113

8th UNITED KINGDOM 5,536

9th FRANCE 4,725

10th TUNISIA 4,691we are

130,000 people around the world

MARKET RECOGNITIONIDC LEADERSHIP GRID

6

IDC LEADERSHIP GRID GLOBAL 2010

Teleperformance is recognized as a

company ahead of the market

TELEPERFORMANCE INDIA OPERATIONS

Gurgaon

Jaipur

Indore

Founded in 2001

6000+ Employees

3,000+ Workstations

4 Sites

7

OUR CLIENTS IN INDIA

INTERNATIONAL CLIENTS

DOMESTIC CLIENTS

“This is the Real Thing: your Business is our Business…” 8

OUR PEOPLE STRATEGY

9

EMPLOYEES CUSTOMER CLIENTS

1.5 billion interactions per year

750+clients served are the

largest companies in the world

130,000employees

A happy employee makes...

A happy customer that makes...

A happy client that makes a happy

shareholder

A business model focused on people

SOCIAL RESPONSIBILITY

The right thing to do

10

Teleperformance’scharitable initiative to

help some of the world’s most vulnerable infants and children meet their basic survival needs and

ultimately reach their individual potential.

Teleperformance’scommitment to reduce environmental impacts by having sustainable practices, as well as disseminating these

practices and environmental

information in order to assure our world future.

Teleperformanceembraces, practices and

disseminates, the Principles of the United

Nations Global Compact, within their sphere of

influence, a set of core values in the areas of human rights, labor

standards, the environment, and anti-

corruption.

TELEPERFORMANCE, INDORESITE TOUR

FACILITY

ENTRANCE & ACCESS

NEW HIRE LOUNGE

CONFERENCE ROOM

TRAINING ACADEMY

EMPLOYEE LOUNGE

CULTURAL HALL

PRODUCTION FLOOR

TELEPERFORMANCE - INDORE CALLING…!!

WHAT ARE WE

LOOKING FOR..??Technical Support Executives, International Process

(Entry Level Associates)

-: SKILLS REQUIRED :-

• Graduate / 3 yrs Diploma• Basic knowledge of Computers and Laptops

• Knowledge of Computer Networking / Troubleshooting• Excellent Communication Skills in English

• Excellent Selling Skills• Comfortable working in Night Shifts (US)

THIS IS WHAT WE OFFER IN RETURN…!!!

• Attractive Compensation Package like never before in the city• Healthy Working Environment

• Excellent Infrastructure to work-in• Rapid Career Growth: 751 Promotions so far (Indore) …

Transforming Passion into Excellence

WE ARE A COMPANY MOVED BY

PASSIONGLOBALLY AND LOCALLY PASSION IS OUR DRIVE

THIS IS A COMPANY THAT MOTIVATES…

BEING HAPPY,TO MAKE A DIFFERENCE.

WE HAVE THE KNOWLEDGEAND RESOURCES TO

DELIVEROUTSTANDINGCUSTOMEREXPERIENCE,ALL OVER THE WORLD.

WE HAVE AN EFFICIENT, QUALIFIED AND ENGAGED TEAM TO ALWAYS OFFER THE

BEST SOLUTIONSTO YOUR BUSINESS.

THIS IS TELEPERFORMANCEWE TRANSFORM PASSION INTO EXCELLENCE.

THANK YOU