testsource ® & behavioral interviewing for hiring managers this training requires...

TestSource® & Behavioral Interviewing

for Hiring Managers This training requires headphones/speakers

It will take approximately ___ minutes to complete

Why TestSource®?

Improving Retention Rates of new hires is an initiative shared by Hospitals throughout the country

Over 70% of a Hospital’s new-hire turnover occurs as result of poor fit; not technical ability

Hospitals want to provide Hiring Managers with a structured behavioral-based interview process

Hospitals across the country want to identify the applicants who will provide a high level of customer service

Why TestSource®?

Behavioral testing instrument designed to assess candidate fit with value systems associated and aligned with UVAMC

Identifies the BEST candidates in terms of: Service Excellence, Retention and Job Performance

Linked with PeopleSoft® to enhance the interview

Candidate assessed by answering behavioral-based questions

Past performance is the best indicator of future behavior!

What is TestSource®?

Validated for 5 Job Families

What is TestSource®? (cont'd)

Scoring Formulas

Norms

Interview Guides

Nursing

Patient Care

Entry-Level Service

Administrative/Clerical

Technical/Professional

Competencies Measured

Work Ethic/Attendance

Energy

Teamwork

Customer Focus

Compassion

Flexibility/Adaptability

Multi-Tasking

Openness to Learning

Valuing Diversity

Nine Healthcare-Specific, Service & Values Scales

Manager friendly interview process for external applicants

New tools for hiring managers… Interview guides Repository of behavioral questions Easy-to-read report!

Quality applicants + better hires = HIGHER RETENTION!

Specific Outcomes

Applicant Assessment

Applicant Experience

111 questions

15-20 minutes to complete

Questions are non-threatening

ADAAA compliant

6th to 8th grade reading level

ApplicantInformation

Identification Background Authorization

Assessment: Part 1 - Service & Values

Assessment: Part 2 - Job Preview Matrix

Assessment: Completion

Intake Process

Applicant completes survey by one of the following:

Link from online application Email invitation Kiosk onsite

Results for HR (i.e. Feedback Report):

Available immediately Emailed to Hiring Manager

Feedback Report

Feedback Report: Page 1

Feedback Report: Page 1

Feedback Report: Page 2

Feedback Report: Page 2

Feedback Report: Page 3

Custom Interview Guide

Structured Interview Guide

Technical Interview Guide

Applicant Summary Score

Sheet

Additional Resources

Structured Interview Guides by Job Family

Interview Questions by Competency

Position-Specific Competencies

Additional TestSource® Resources

Login Information:

User Name: clientPassword: hire4fit

Interview questions by job family

Interview questions by competency

Position specific competencies

This completes the training session on

TestSource ®

Thank you!