the business benefits of automation in the msp environment

Business Benefits of Automation Part TwoRyan Vallee

Product Manager

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Agenda

• MSP Challenges• Identifying Automation Opportunities• Proactive vs. Reactive Automation• Automation in N-central®• Q&A

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MSP Challenges

• Escalating Labour Costs

• Scalability

• Inefficient service delivery

• Error-prone or poorly defined processes

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Why is Automation Important?

• Once you automate a process, you can– Reduce costs– Delivery new service offerings– Increase your margin– Support more customers

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Identifying a Automation Opportunities

Automation OpportunityRepeatable

Broadly Applicable

Clear Benefit

Technically Possible

Effective

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Identifying a Automation Opportunities

• Deep dive PSA Ticketing Solutions to identify common tasks:

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Proactive vs. Reactive Automation

• Proactive Automation– Scheduled Automation to perform the same tasks

on a regular interval• Proactive Automation Examples– Windows Server® Maintenance– Windows® Workstation Maintenance– Backup Cisco® Router Configuration– Etc.

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Proactive vs. Reactive Automation

• Reactive Automation– Execution of on-demand Automation to run

diagnostics and resolve unexpected customer issues

• Reactive Automation Examples– Password Reset– Slow Desktop Diagnostics– Users cannot print– Etc.

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Self-Healing Automation

• Self-Healing to trigger Automation Policy execution based on monitoring service status

• Self-Healing Automation Examples– High CPU Utilization

• Execute Performance Diagnostics

– Low Available Disk Space• Execute Disk Cleanup activity

– Critical Windows Service Failure• Execute Windows Service Restart

– Active Directory® Pending Replication Sync• Execute Replication Summary (optional – Replicate Now)

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On-demand Automation

• Execute Automation Policies to resolve customer issues

• On-demand Automation Examples– Password Reset– Clear Corrupted Print Spooler Files– Map Network Printer and Set as Default Printer– Cannot Access Network Resources

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N-central Automation

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Thanks for Attending

• We will send out a link to recording and the slides to all registrants.

• Questions? sales@n-able.com

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Legal Information

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© 2013 N-able Technologies, Inc. All rights reserved.