the business benefits of automation in the msp environment
DESCRIPTION
N-able Product Manager Ryan Vallee covers five ways you can leverage automation to increase productivity in the MSP environment. Learn how to save time and and increase profits with proactive and reactive automation. Plus, learn which tasks are the best candidates for automation. Additional topics covered include: How to standardize customer support and service delivery How and why to equip the service desk with reactive automation Top 3 reactive automation policies How to leverage automation to close customer support cases faster!TRANSCRIPT
Business Benefits of Automation Part TwoRyan Vallee
Product Manager
© 2013 N-able Technologies, Inc. All rights reserved.
Agenda
• MSP Challenges• Identifying Automation Opportunities• Proactive vs. Reactive Automation• Automation in N-central®• Q&A
© 2013 N-able Technologies, Inc. All rights reserved.
MSP Challenges
• Escalating Labour Costs
• Scalability
• Inefficient service delivery
• Error-prone or poorly defined processes
© 2013 N-able Technologies, Inc. All rights reserved.
Why is Automation Important?
• Once you automate a process, you can– Reduce costs– Delivery new service offerings– Increase your margin– Support more customers
© 2013 N-able Technologies, Inc. All rights reserved.
Identifying a Automation Opportunities
Automation OpportunityRepeatable
Broadly Applicable
Clear Benefit
Technically Possible
Effective
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Identifying a Automation Opportunities
• Deep dive PSA Ticketing Solutions to identify common tasks:
© 2013 N-able Technologies, Inc. All rights reserved.
Proactive vs. Reactive Automation
• Proactive Automation– Scheduled Automation to perform the same tasks
on a regular interval• Proactive Automation Examples– Windows Server® Maintenance– Windows® Workstation Maintenance– Backup Cisco® Router Configuration– Etc.
© 2013 N-able Technologies, Inc. All rights reserved.
Proactive vs. Reactive Automation
• Reactive Automation– Execution of on-demand Automation to run
diagnostics and resolve unexpected customer issues
• Reactive Automation Examples– Password Reset– Slow Desktop Diagnostics– Users cannot print– Etc.
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Self-Healing Automation
• Self-Healing to trigger Automation Policy execution based on monitoring service status
• Self-Healing Automation Examples– High CPU Utilization
• Execute Performance Diagnostics
– Low Available Disk Space• Execute Disk Cleanup activity
– Critical Windows Service Failure• Execute Windows Service Restart
– Active Directory® Pending Replication Sync• Execute Replication Summary (optional – Replicate Now)
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On-demand Automation
• Execute Automation Policies to resolve customer issues
• On-demand Automation Examples– Password Reset– Clear Corrupted Print Spooler Files– Map Network Printer and Set as Default Printer– Cannot Access Network Resources
© 2013 N-able Technologies, Inc. All rights reserved.
N-central Automation
© 2013 N-able Technologies, Inc. All rights reserved.
Thanks for Attending
• We will send out a link to recording and the slides to all registrants.
• Questions? [email protected]
© 2013 N-able Technologies, Inc. All rights reserved.
Legal Information
N-able Technologies, Inc.’s trademarks, service marks, logos and copyrights are the exclusive property of N-able Technologies, Inc. and its affiliates. For a complete list of N-able’s trademarks, service marks, and logos, please visit http://www.n-able.com/trademarks.aspx . All other trademarks or works mentioned herein are used for identification purposes only and may be or are intellectual property of their respective companies. N-able Technologies and SolarWinds Worldwide, LLC are not affiliated with any of the respective companies.
© 2013 N-able Technologies, Inc. All rights reserved.