5 Things To Look For In An MSP Automation Platform

© 2014 N-able Technologies, Inc. All rights reserved.

Presented By

© 2014 N-able Technologies, Inc. All rights reserved.

Scott ParkerProduct Manager

Ali MahmoudProduct Marketing

@alimahmoud_

Why Automation?

© 2014 N-able Technologies, Inc. All rights reserved.

Growing Without Automation

Revenue Labor/Margin

Today

Revenue Labor/Margin

Tomorrow

Doubling your customer base means double the work and double labor costs

Revenue Labor/Margin Revenue Labor/Margin

© 2014 N-able Technologies, Inc. All rights reserved.

Growing With Automation

Revenue Labor/Margin

Today

Revenue Labor/Margin

Tomorrow

Grow your business efficiently with minimal labor and profitable operation

Revenue Labor/Margin Revenue Labor/Margin

Improve margins today

© 2014 N-able Technologies, Inc. All rights reserved.

MSP Automation

1. Automate Manual Tasks

2. Automate Remediation

3. Automate Onboarding

4. Automate Reporting

5. Automate Billing

© 2014 N-able Technologies, Inc. All rights reserved.

1. Automate Manual TasksIf it is repetitive, it can be automated

© 2014 N-able Technologies, Inc. All rights reserved.

• Maintenance• Temporary Files cleanup

• Disk Defragmentation

• Checkdisk execution

• Empty Recycle Bin

• Sync the system clock

• Flush DNS

• Mapping• Drives

• Printers

• Configuration• Windows Firewall

• Windows Power Profile

• User Accounts

• Exchange Accounts

2. Automate Remediation

Of Ntirety’s 15,000* monthly service tickets…

© 2014 N-able Technologies, Inc. All rights reserved.

“Almost 80% are generated automatically”

“Approximately 50% are self-healed”

According to Ntirety’s case study: http://ow.ly/zbrNJ“Ntirety Pioneers Database Administration as-a-service on N-able Platform”

3. Automate OnboardingAdding new customers or devices should be effortless

© 2014 N-able Technologies, Inc. All rights reserved.

New DeviceAutomatic Discovery

New CustomerFreemium License

4. Automate ReportingLet the system email your reports for you

© 2014 N-able Technologies, Inc. All rights reserved.

Executive Report Network Report

Shows the person paying the bills exactly

what you are doing for them.

Provide details for the customers who want a

comprehensive overview of their network.

5. Automate BillingGet Paid for the work automation does

© 2014 N-able Technologies, Inc. All rights reserved.

PSA

Summary

• Automation sets you up for growth

• Automation is profitable

• Automation is easy

Start Automating!Manual Tasks, Remediation, Onboarding, Reporting, Billing

© 2014 N-able Technologies, Inc. All rights reserved.

#1 RMM Automation Platform

Onboarding

Remediation

Reporting

Billing

Manual Tasks

© 2014 N-able Technologies, Inc. All rights reserved.

N-ableAn MSP’s complete toolkit

© 2014 N-able Technologies, Inc. All rights reserved.

N-central® RMM

SecurityManager

Backup Manager

Patch Manager

Audit Manager

Automation Manager

Help Desk Manager

ReportManager

Mobile Manager

Better Protection Better Service

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© 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.