the desire2learn (d2l) experience common solutions group talk

The Desire2Learn (D2L) ExperienceCommon Solutions Group Talk

Aisha JacksonProgram Manager – Teaching & Learning

ApplicationsThursday, September 19, 2013

≈32,000 Students

≈2,100 Faculty

Selection CriteriaExperience, Background, and QualificationsFeatures and UsabilityLMS AdministrationProduct EnvironmentProduct RoadmapFinancial

Implementation Schedule

Growth in Usage

2011 2012 20130

500

1000

1500

2000

2500

36

21322291

1391

2245

24

418626

Fall SpringSummer

Academic Years

Num

ber o

f Cou

rses

in D

2L

Tool Usage

Content43%

Homepages28%

Discussion12%

Qizzes11%

Dropbox3%

Grades2%

Other1%

And then…

Root Cause

D2L Said…• Failure while migrating CU-

Boulder to new file storage system

CU-Boulder said yes, but…• No consideration of risk and

potential impact to CU-Boulder

• Lack of communication about change– We weren’t informed of work – We weren’t given a choice in

scheduling the work

Managing After the Outage

• Transparency and communication was key• Accessed the best past forward with D2L

Changing Our Agreement

• Consider risk and impact when making changes

• Notify us of changes that have the potential of impacting our campus

What’s next?

Outage Related• Facilitating department

level contingency planning• Improving the management

of D2L as a vendor

Non-Outage Related• Framework for evaluating

3rd Party Integrations • Making D2L easier to use

Discussion and Questions…aisha.jackson@colorado.edu