the emerson suite - advanced corporate coaching methods

Advanced Corporate CoachingMethods

July 7, 2016

Mary Legakis Engel and Doug Emerson

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Who We Are

Market Trends on Business Coaching

Methodologies

The 4 Components of a Solid Business

Methodology

Real Effectiveness and Job Clarity

Q&A

OVERVIEW

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WHO WE ARE

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DOUG EMERSON MARY LEGAKIS ENGEL

Start with the Client

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Conflict

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Stress

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Less Effective Behaviour

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“Effectiveness is a discipline.

And like every discipline,

effectiveness can be learned

and must be learned.”

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Leader-managers would be MORE EFFECTIVE if they consistently:

• Set a few high priority objectives that measure job success

• Focus themselves and their organization on the achievement of those objectives

• Eliminate wasted time

• Use the appropriate behaviour with the people they work with

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METHODOLOGY

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Real effectiveness: The extent to which a leader-manager achieves the

output requirements of the job.

Apparent effectiveness: The appearance of effectiveness by observation of

behavior alone.

Personal effectiveness: The extent to which a leader-manager achieves

their own personal goals and aspirations.

The only way to know if you’re really

effective is to define the measurable

outputs of the job.

Inputs Outputs

Real effectiveness

Outputs

Represent outcomes, not activities

Are measurable

Most important aspects of the role – top 4-6

Within your Authority

Represent 100% of the output expectations of the job

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Examples of Outputs

Financial Performance

Customer – Experience? Satisfaction?

Employee – Satisfaction? Engagement? Effectiveness?

Growth

Cultural Transformation

Innovation

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Must be Measurable– Quantity– Time– Quality / Error rate– Cost– Adherence or variance– Feedback

Examples of Metrics

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Outputs Metrics

Financial Performance ?

Customer Satisfaction ?

Cultural Transformation ?

Innovation ?

Examples of Metrics

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Outputs Metrics

Financial Performance • Revenue growth: X to Y• EBITDA of __%

Customer Satisfaction ?

Cultural Transformation ?

Innovation ?

Examples of Metrics

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Outputs Metrics

Financial Performance • Revenue growth: X to Y• EBITDA of __%

Customer Satisfaction • Increase survey scores from X• Retention rate

Cultural Transformation ?

Innovation ?

Examples of Metrics

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Outputs Metrics

Financial Performance • Revenue growth: X to Y• EBITDA of __%

Customer Satisfaction • Increase survey scores from X• Retention rate

Cultural Transformation • Employee survey results• Turnover rate

Innovation ?

Examples of Metrics

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Outputs Metrics

Financial Performance • Revenue growth: X to Y• EBITDA of __%

Customer Satisfaction • Increase survey scores from X• Retention rate

Cultural Transformation • Employee survey results• Turnover rate

Innovation • Amount of $ from new revenue streams• # of new projects launched

3 Situational Elements

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People Demands

Organization Demands

Work Processes

Your Client

The way work may be doneto achieve effectiveness.

Organizational norms &culture.

Your manager, direct reports, co-workers and stakeholders

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Advanced Corporate Coaching Mastery1. Have a mentor or coach in the business

you want to be in

2. Be in a community of people talking about the business you want to be in

3. Have a methodology that is credible and relevant to the clients you want to work with

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Q&A

Effectiveness is the central issue

mary@emersonsuite.comdoug@emersonsuite.comwww.emersonsuite.com

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