the employee experience: 5 retention strategies€¦ · vice president, data, ai & offering...

Melissa AsherDirector of Talent Acquisition & Training and Development

The Employee Experience: 5 Retention Strategies

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Context

5 Strategies

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Harness Your Data

1

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IBM Case Study

Vice President, Data, AI & Offering Strategy and HR» Proactive Retentiono Use analytics and machine learning to calculate

relative importance of retention risk factors• Location, pay, skills, job type• Builds on “whole employee” theory and

realization of more personalization of the employee experience

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Skill

Mat

chin

g

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Audience Participation

What do you think about this? Too futuristic? It’s about time? Wake me

up when it is over!

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Public Sector Application

One

Data Collection

Exit interviews Stay interviews Engagement Experience/skills Performance

Two

Data Analysis

Patterns Outliers

Three

Supervisors/ Managers

Transparency Awareness Training

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Own Your Environment

2

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Four Steps1. Use employee

experience mapping2. Get all functions

involved 3. Be honest about what

employees should expect and deliver on it

4. Learn, explore and adapt

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Culture♦ Purpose♦ Belonging♦ Empowered

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Public Sector Application

Purpose

Inspire them (the WHY)

Challengethem

Show the results

Belonging

Live the values Teams – work

& gatherings Strong supervisors

Empowered

Flexible hours & work place

Engaged with community

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Audience Participation

What do you think can help create a magnetic culture in

the public sector?

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Well-Being

3

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Pay more

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Greatest Contributors to Employee Job Satisfaction (SHRM 2017)

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I-EngageYour Personal Engagement

RoadmapBy Bob Kelleher

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Well-being

• Financial wellbeing• Student loan

forgiveness• Resource programs

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Training & Development

4

“

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“Good jobs were ones with a good salary, benefits, etc. Now, it’s one that prepares you for your next job.”

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Half Life of a Business Skill

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20/20 ProgramScholarships Continuous

Learning

Use charts to explain your ideasSome Examples

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More Examples

Technical Aspiring Leaders

Supervisor/ Manager

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Recognition

5

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Equal Opportunity Recognition

Peer-to-PeerSupervisor

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Audience ParticipationWhat types of non-monetary

recognition have you received or heard of that

were effective?

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Non-Traditional

Creative Awards» One-year anniversary» Recommendation on LinkedIn» Long lunch, sleep in, early release» Spontaneous applause» Wall of fame» Charitable donations

Share the troll (or whatever) Online platforms

» Bonus.ly» Tribute» Your own

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5 RETENTION STRATEGIESHarness Your Data

Own Your EnvironmentWell-Being

Training & DevelopmentRecognition

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Melissa AsherCPS HR Consultingwww.cpshr.usmasher@cpshr.us916-471-3358