SALES ANDPROACTIVE CUSTOMER

SERVICE

By the end of this presentation you will be well-versed with the following topics:-

•SALES :- ESSENCE, SKILLS, BARRIERS, SOLUTIONS

•PROACTIVE CUSTOMER SERVICE AND IT’sBENIFITS

The best sales person on the planet

is a young childWho wants something you can give them

“Children learn to ask for what they want.

When they get a ‘no’ they

reframe and ask again.” What do you think

when you hear the word

SALES ?

The essence of sales isQUALIFYING

KEY IN SALESFILTERING YOUR CLIENTS AND

YOUR PROSPECTSDoes my clients and customers want what I have?

Do they need what I have? Can they afford what I have?

Preview of Listening andQuestioning

PROACTIVE CUSTOMER SERVICEin favor of being active.

being interestedusing personalityestablishing rapportbeing warm and above average

BENIFITS

-exceeds customer expectations by giving them answers before they even ask a question

-reduces costs by reducing inbound phone and email traffic

exceeds customer expectations by giving them answers before they even ask a question

HOW?

No matter how quickly you respond to a customer inquiry, there is still a lag between the customer’s awareness of the problem and its resolution.

Looking through customer’s perspective, that how can our product benefit them in their work

Proactive messaging specially in the form of festival’s greetings.

Periodical Newsletter and follow-ups

Knowledgebasis

Reduces costs by reducing inbound phone and email traffic

Just compare the cost of receiving and responding to several hundred phone calls and emails to the cost of sending a single, well-crafted email message with all details to a targeted list or customer. By applying Objective metrics : SLA’sFCRUse of more online resourcesCross-sell or referrals