the european collaboration continues – a progress report

TheEuropeanCollaborationcontinues– aprogressreport

SandraBühler - BelsoftCollaborationAGMartaAlvarezdelaCampa – Eurapco

Aboutthespeaker

• SandraBühler• Co-founderandco-ownerofBelsoftCollaborationAG• About18yearsintheLotus/ICSworldasaSeniorSalesConsultant• Maintopicsbesidesahighcontributioninstrengtheningthepositionof

ICSinthemarketareprojectmanagementandusereducation• GuestlecturerattheUniversityofZurichwithAppliedSciences’forSocial

Business,wellknownspeakeratseveralusergroupsandco-organizerof‘IBMConnectcomestoyou’and‘ICONSwitzerland’events.

• IBMChampionfor2014 and2015

PLATINUM & CHAMPAGNE SPONSORS

GOLD SPONSORS

SILVER SPONSORS

BRONZE SPONSORS

• SystemIntegrators• IBMDomino/Notes• IBMNotesTraveler• IBMSametime• IBMConnections

• CustomDevelopment• Domino• XPages• Interfacesand Systemintegration

• Educationfor Administrators,Developersand Users• Memberof the PenumbraGroup

Aboutthespeaker

TheClient

• EurapcoisauniquestrategicallianceofleadingEuropeanmutualinsurancecompanies. TheAllianceconsistsof7Partnersthatoperatein18countriesacrossEurope.

• EurapcoPartnersaimtobenefitfromtheirinvolvementontheinternationalstagetostrengthentheirabilitytocompeteintheirlocalmarketsandareunifiedinonegoal:tocreatevaluetogether.

• EuropeanAlliancePartnersCompanyAGistheservicecompanyequallyownedbythe7PartnersandisheadquarteredinZurich,Switzerland.ThiscompanyfacilitatestheexchangeandactivitiesbetweenthePartners.

TheDesignPartner

nbrion – soluciones creativasnbrion isasmalladvertisingagencylocatedinTorrelodones,nearMadrid,inSpain.Theyarespecializedinbranding,socialmediaandbrandedcontent.

TheProjectTeam

andsomemorebehind thescenes..

BelsoftCollaborationAGEURAPCOTeam

Thestartingpoint

• Smallinfrastructurewith3Servers

• CriticalbutsomewhatoldNotesApplicationswithcomplexprocessesandworkflows

• Thedesiretooffertheircustomersmoreandbetterservices

• It’stimetorenewandmodernizetheoffering

Goals

• Tosimplifyandenhancethecommunicationandcollaboration

• To“modernize”theservices/applicationsandofferadditionalstateoftheart functionality

• Toimplementahybridsolutionoflocalandhostedinfrastructure

Let’sstartthebrainstorming

Brainstormingresult

The“raw”steps

InfrastructureWork

Technicalandconceptual

preparation forhosting

Installation andimplementation of

IBMConnections, LDAPintegration, webpagemigration to Belsoft

infrastructure

InstallationandimplementationofIBMSametime

SW-Development

Concept and POC(IBMConnectionsasEurapco Member

Zone)

Integrationof DominoAppresults intoIBMConnections,Eurapco UIchanges

Testswith realdata

UserInteractionInstallationof Plug-Insfor Eurapcoemployees

Educationandconsulting/supportof IBMConnectionsCommunityleaders

Testswith realdata

TheInfrastructureandsomefigures

• ThehostedserversallrunonRHEL6.5excepttheserverforIBMConversionServer/IBMFormsExperienceBuilder(Win2008R2)

• Wemigratedover40GBofdata(files)fromaNotesDatabasetoIBMConnectionsFilesandtodayhaveover17’000filesstoredwithinIBMConnections

• Wentliveon19January2015

• Seesessiontomorrow11:05/Breaktout1– “UsingIBMDominoDatainIBMConnections– ARealLifeStory”byAndreasPonteandUrsMeli

1. BEFORETHELAUNCH• MoveEurapcoactivitiesintospecificcommunities

• Brandandcustomisation

• Adoptionstrategy

FromOctober2014toOctober2015

A. Training:ProjectManagerstobecome“parttime”CommunityManagers– DIGITALLITERACYGUIDE

B. Vibrantteamcommunity– Workingoutloud

2. LAUNCHOFE-JOIN• 416users– automaticallyaddedasmembersoftheCommunities

• Simplificationforfirsttimeuse:

FromOctober2014toOctober2015

Focusonquality!NOTonquantity

3. MOVINGFORWARDØMakethelifeofouruserseasierandreachourgoals:

• @mentions:Theimportanceofdefaultsettings

• Joinacommunityandautomaticallyfollow

• Instructionpackage– OngoingFAQ

• Translationplug-in

FromOctober2014toOctober2015

4. SPECIALUSAGETOINCREASEACTIVITY• Eurapcoon-linemagazine

• Communitiesforlargeevents

FromOctober2014toOctober2015

5. WHEREAREWENOW?• 888users– Morethandoublesincelaunch- nopromotion

• KudosAnalytics

FromOctober2014toOctober2015

6. OUR CHALLENGESANDFUTUREFOCUS• Movetothenextphaseandreachupto1.500users

• Howtogetpeopletocontribute– activeusers

• Whattodowithinactiveusers?20%ine-join