the importance of day-to-day learning · you’re learning from yourself. that’s your contextual...

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TheImportanceofDay-to-DayLearningLearningshouldfitintoanemployee’sworkdayandworkflow–nottakethemoutofit.ByAnnMarieKuzel

Thechecklistofquestionsthatlearningleadersaskthemselvesbeforedecidingwhichlearningtechnologybestfitstheirorganizationislong;whichvendoristhebest?Whatkindofplatformsareavailable?Whatkindofcontentismostappropriate?Whataretheorganization’smostimportantneedsnowandinthefuture?ButCLOsoftenforgettoaskoneveryimportantquestion:“Doesthelearningtechnologyworkcohesivelywithanemployee’severydayworkflow?”Learningtechnologyisbecomingmoremobile,moreaccessible,andmorecollaborative,andlearningleadersmustknowhowtoincorporatelearningintoemployees’workdays—nottakethemoutofit.IainScholnick,CEOofBraidio,acollaborativelearningplatformthatrecentlypartneredwithKandy,acommunicationsplatformservice,tohelpmakelearningmoreaccessible,

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talkedtoChiefLearningOfficerabouttheimportanceofincorporatinglearningintoanemployee’severydayworkflow.Kuzel:Whyisitsoimportantforlearningleaderstoconsiderlearningtechnologydeliverysystemswithregardtoeverydayworkflow?Scholnick:HowwedeliverlearningtodayintheorganizationisanartifactofourK-12experience.Wewentphysicallytoabuilding,andwelearnedfromateacher.ThatmodelhasimpactedourLMSdesignandhowweapproachlearning.It’snotintheworkflow.Youhavea

workflowinsideyourorganization—thecrowdlearningwithinyourorganizationandhowyoustructurethatbasedonaday-to-day:WhatprojectsamIworkingon?WhatinformationdoIneed?Whohasthatinformationorcangivemesomeguidance?Now,thinkaboutwhatyou’redoingwiththeLMS.You’regoingtothatK-12experience.You’regoingtothatlaptopwithaverylong-windedinstructortoleadcontent.It’sdrivenfromthetopdowntoalltheiremployeeswhothentakeatimeoutfromtheirworkflowtolearn.That’snotexactlythemostproductivemodel.Kuzel:Whathappensiflearningleadersdon’tconsiderthateverydayworkflow?Scholnick:Employeesaredoingitthemselves.They’reconstructingthelearningmodelthatworkswiththeirowndailyworkflow.Youhaveasetofwebsitesyouvisit,articlesyouread,andpeopleyoufollow.Youpullitfrommultipledifferentworkplacesoutsideofyourorganization,andthenyoupullfrominsideyourorganization.You’veconstructedyourownnarrativeforlearning,yourownworkflow.Thathasnothingtodowiththeorganization.Thenthere’saseparateinstancecalledyourorganization’slearningmodel.Thereissomeimportantcontentforwhatyoudo,forbrushingupontechnologyandlearning—whatIwouldcallanchorcontent.Thenthere’sdifferenttypesofresponsestothatanchorcontentthatyoucouldlearnfromandageneraldiscussion.Ifyoudon’ttakeadvantageofwhatpeopleareorganicallyconstructing,you’regoingtoenduplosingthataudience.Kuzel:Whataretheperksofeliminatingalloftheadditional,topdownlearningtechnologyfeatures?Scholnick:We’renottryingtoeliminatecorecontenttheorganizationneedsyoutolearnfrom.We’rejusttryingtoputitintothecontextofhowyoulearnandhowyoulearnwithyourcoworkers.Soit’snotsuchaforced,isolatedexperience.It’sanexperiencethatworkswithhowyoudoyourdaytoday.Itbecomesmuchmoremeaningful.Kandyofferstheabilitytodeepenthatorganicframework.ItgivesuswhatwecallwebRTC,orunifiedcommunication—thingslikegroupchat,videochat,texting,storageofdatainparticularagainstathread.Somethingthat’sverypopularthatalwaysgetsunderappreciatedispresence.Presencetellsyouwho’sonline.Inthecontextoflearningthat’sverypowerful.YoucangetonlineinaBraidiolearningenvironmentandsay,“Danny’sonline.

BraidioCEO,IainScholnick

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I’mgoingtopingDannybecauseIseehe’stakenthesamecourseorhe’sdealtwithsomeofthesamekeyissues.”It’sveryeasytostartgetting[people]tocollaboratetogether.Kuzel:Canyoudescribewhatthecontextual,streaminglearningmodelis,andthebroadcastlearningmodel?Whichisbest,andhowshouldorganizationsdeterminewhichtheyneedtodeliverthebusinessresultstheyrequire?Scholnick:Thebroadcastmodelistheorganization’srequirements,orjustthegeneralconceptualoldmodel.Haveyouevertakencoursesinyourorganizationaroundcompliance,whetherit’sdisability,diversityinclusion,unconsciousbias,teamtraining?That’sbroadcasttoyouonalaptop.Youhavetosignoff;youclickthrough;youdoaquestionnaire.Ithasnorealcontexttowhatyou’redoinginyourday-to-day.You’relearningfromme.You’relearningfromyourself.That’syourcontextualframework.However,there’sonecaveat;someofthosecoursesyourorganizationrequiresyoutotakearereallycritical.Youwanttointegratethemintoyourcontextualday-to-dayinameaningfulmanner,soyoucanpullfromitwhenyouneedit.[Anorganization]needstoacknowledgethatmostofushavedevelopedourownmodelforlearningthat’sverycontextual.Peopleusetheirowndevices.That’snotgoingtostopbecausethere’sanefficient,contextualmodelforlearning,collaboratingandforreachingouttopeople.Kuzel:What’sinstoreforlearninganddevelopment?Scholnick:Idon’tlikethistermbecausepeoplethinkofthatthinginthebackofyourpocket;it’smobileandunifiedcommunications.Whenyouthinkaboutlearningandmobile,thecontentisdesignedtobemuchmoreagile,smaller,soundbites.It’sgoingtobeaccessibleinmanydifferentforms,veryquickly,inawaythat’sblendedwithothertypesofcontent.It’sgoingtobepartofyourday-to-dayexperience.We’regoingtochat.We’regoingtohavepresence.We’regoingtohavetext,andyou’regoingtobeabletousekey-wording.Allofthatisgoingtobepartofyourday.ThealternativeisthatwebuyaveryexpensiveLMSfocusedontheenterprise,andthey’reverystatic.Yougotothemonyourlaptop,youlearn,andthenyouleave.Itdoesn’thaveanycontextwithhowyou’redoingyourday-to-day.Fullarticlecanbeviewedathttp://www.clomedia.com/2016/08/08/the-importance-of-day-to-day-learning/AnnMarieKuzelisaformerChiefLearningOfficereditorialintern.Commentbelow,oremaileditor@clomedia.com.TolearnmoreaboutBraidiovisitwww.braidio.com.