the learning hub - atem · •ensure student voice (app.cons. plan) •promote transforming student...

Life Impact | The University of Adelaide

The Learning Hub Transforming Student Experience

Kendra Backstrom, Programme Director

Life Impact | The University of Adelaide

Hughes Plaza is located within the heart of the North Terrace Campus.

NORTH TERRACE

North Terrace Campus...

Life Impact | The University of Adelaide

HUGHES PLAZA

Hughes Plaza then...

Hughes Plaza now...

The barren void of Hughes Plaza is

gone. In its place is a three level

student space called Hub Central,

which hums with student activity at

all hours of day and night.”

Life Impact | The University of Adelaide

Co-creation, why now?

Life Impact | The University of Adelaide Co-Creation and Innovation in Learning Space Design

Where we were...

Life Impact | The University of Adelaide

To provide the best on-campus experience within the

Australian national tertiary education sector for all our

students.

To transform student experience through the provision of suitable facilities and seamless services to support their academic activities.

To improve attraction and retention rates, securing the

University’s position within the Go8. We will achieve this by

placing a specific emphasis on the undergraduate experience within

this project

To actively engage with the Community at large to support life

long learning

OB

JEC

TIV

ES

VISION

The Learning Hub Project...

Life Impact | The University of Adelaide

Transforming the Student Experience

Life Impact | The University of Adelaide

LHECG Membership:

V-P, Services & Resources (Chair)

Director, Infrastructure, Property & Tech.

Exec Dean, Professions

DVCA Representative

Pro V-C (Learning & Quality)

General Manager Student Services

Program Director

Role:

•Resolve issues which cannot be resolved below

•Make decision on critical issues

•Recommend and provide advice to MPSC on budget and

programme issues

•Maintain strategic direction

CONSTRUCTION PCG

LHPMT Membership:

Program Director (Chair)

Business Development (HR)

Technology

Design & Delivery

Campus Services

Retail & Commercial

MPM

Communications & Engagement

PCG Role:

•Delivery of project to budget, time and scope

CAMPUS SERVICES AND OPERATIONS

Dale Washington

TECHNOLOGY

Anne Primus

TRANSFORMING STUDENT EXPERIENCE COMMITTEE

PCG Membership:

Director, Infrastructure, Property & Tech. (Chair)

Program Director

Construction Manager

Cost Manager

MPM

Design and Delivery

TSE Chair

General Manager, Student Services & Admin

RETAIL AND COMMERCIAL

Stephen Payn

•IT/AV equipment

•Systems Solutions

•Infrastructure

•Service Delivery

•Event bookings

•Service Provider Contracts

(existing and new)

•Parks and Grounds

•Maintenance

•Security Service Delivery

•Tendering/

•Procurement

•Lease negotiation

•Commercial Contracts/Leases

•Commercial viability of retail

•North Terrace Retail Strategy

LEARNING HUB PROJECT MANAGEMENT TEAM

TSE Membership:

Exec Dean Professions (Chair)

Program Director

Pro V-C(Learning & Quality)

Associate Director, IT Architecture

Academic Staff Rep.

Professional Staff Rep

PG Student Rep

UG Student Reps x 2

TSEC Role:

•Ensure student voice (App.Cons. Plan)

•Promote Transforming Student Experience

•Recommend types of services to be

provided

•Recommend Business Deliverables to ECG

LEARNING HUB EXECUTIVE CONTROL GROUP

Role:

•Provide recommendations and advice through Vice President, Services and Resources to the Vice

Chancellor & President , the University Council, and other University Committees as appropriate

•Receive, review and provide feedback on reports and deliverables from Project Management Team

members

•Receive, review and comment on Project/Scope, Plans, Timetable and Budgets

•Receive, review and provide feedback on Reports from the University/s Project Directorate

•The Vice President, Services and Resources has the authority to make decisions should a key milestone

require an urgent decision

DESIGN AND DELIVERY Simon Fenwick

•Design

•Delivery

•Relocations

•Contracts

•Governance

•Property

•Reporting

•OH&S

•Risk

MAJOR PROJECTS STEERING COMMITTEE

PROGRAM DIRECTOR Kendra Backstrom

BUSINESS DEVELOPMENT

Lynette Swift

• Learning experience development

• Service experience development

•Community development

•Hub One Team Process monitoring

• Operational Strategy

•Link with Portal and Service Delivery

COMMUNICATIONS AND ENGAGEMENT

Slavka Kovacevic

•Student Reference Group

•Learning & Teaching Reference

Group

•Library Reference Group

•Services for Students Reference

Group

•International Student Reference

Group

Organisational Structure

Life Impact | The University of Adelaide

Student Reference Group

Life Impact | The University of Adelaide

Student Intern... Facebook...Blog...Twitter...Website

Life Impact | The University of Adelaide

The “What?” Consultation Wall

Life Impact | The University of Adelaide

Impact of Co-creation

Life Impact | The University of Adelaide

Co-creation as a change mechanism

Life Impact | The University of Adelaide

Where are we now...

Positive 83%

Neutral 5%

Negative 11%

Unsure 1%

What do you think about the Hub NOW?

Positive 64%

Neutral 12%

Negative 20%

Unsure 4%

What did you think about the Hub as a student space BEFORE it opened?

Life Impact | The University of Adelaide

Where are we now...

Life Impact | The University of Adelaide

Where are we now...

0%

5%

10%

15%

20%

25%

30%

35%

Computer Group Study Study Alone Printing Buy Food Recreational Prep Food Support Services

What students wanted vs what they find most useful now

First Preference

Most Useful

Life Impact | The University of Adelaide

The Learning Hub (aka Hub Central) today...

Hub Video