the power of social media for field service
Post on 29-Nov-2014
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POWERTHE
OF
INFIELD
SERVICE
WHY WOULD SOCIAL MEDIA
BE GOOD FOR…
FIELD SERVICE ORGANIZATIONS
1. Keep your customers and potential customers informed about company updates and offers…
1. Keep your customers and potential customers informed about company updates and information
2. Take a proactive approach to addressing customer concerns and complaints and acknowledging kudos…
1. Keep your customers and potential customers informed about company updates and information
2. Take a proactive approach to addressing customer concerns and complaints and acknowledging kudos
3. Communicate in real time with customers…
1. Keep your customers and potential customers informed about company updates and information
2. Take a proactive approach to addressing customer concerns and complaints and acknowledging kudos
4. Offer easy to access promotions and coupons…3. Communicate in real time with customers
1. Keep your customers and potential customers informed about company updates
2. Take a proactive approach to addressing customer concerns and complaints and acknowledging kudos
3. Communicate in real time with customers4. Offer easy to access promotions and coupons
WHAT FIELD SERVICE ORGANIZATIONS SHOULD USE
SOCIAL MEDIA FOR…
Some Field Service Organizations That Use
Social Media For Customer Service
Some Field Service Organizations That Use
Social Media For Customer Service
Some Field Service Organizations That Use
Social Media For Customer Service
Some Field Service Organizations That Use
Social Media For Customer Service
Some Field Service Organizations That Use
Social Media For Customer Service
Some Field Service Organizations That Use
Social Media For Customer Service
Some Field Service Organizations That Use
Social Media For Customer Service
Some Field Service Organizations That Use
Social Media For Customer Service
Some Field Service Organizations That Use
Social Media For Customer Service
Some Field Service Organizations That Use
Social Media For Customer Service
Some Field Service Organizations That Use
Social Media For Customer Service
Some Field Service Organizations That Use
Social Media For Customer Service
Are you using social media for
customer service?
According to Nielsen’s 2012 Social Media
Report: Over half of consumers now use
social media to directly reach out to companies to report satisfaction, lodge complaints, and
ask questions…
AND
… One in three social media users now prefer social care to
contacting a company by phone.
JOIN THE
CONVERSATION
Quotes taken from Forbes article “Taking Care Of Business: Social Media Will Transform Customer
Service” by Lisa Wirthman
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