tikal forex broker contact center

CenterMeter The way

Brokers Gain More!

CenterMeter The way

Brokers Gain More!

Broker’s Challenges

cut operation cost

recruit more traders

maximize agents efficiency

Enhancing Service to Traders

Let us

lead your

way to profit!

We meet your Challenges Reduced costs of calls and better speech quality

CenterMeter charges $2 per agent per day only

Operates multiple AutoDialer calls using one or more lists,

increasing agents efficiency & reducing costs

Integration to trading systems – bettering brokers service

Real-time brokers management and activity monitoring

Agents exception activity alerts, real-time calls stats.

Call recording

Traders call local (homeland) numbers

Multi location trading rooms under one system

CenterMeter cloud contact center

CenterMeter offers the cloud based contact center software (SaaS),

the most advanced system for managing a contact center with a low monthly

cost, 99.9% availability and quick uptime installation. Our contact center:

Cuts the need to purchase and maintain a costly contact center, call

recording, call routing and complex telephony systems

Enables adding/subtracting extensions according to your needs on a

monthly basis

Offers limitless inbound/outbound calls without additional phone lines

CenterMeters’ main features

• Handle incoming, outgoing and blended call activity

• Agent’s calls and computer screen recording

• Automatic dialer for callback request or abandoned caller

Auto Dialer assures minimum idle time and maximum call results

by filtering fax/invalid/voicemail

• API integration to any 3rd party CRM/ERP or other system

• Dynamic map of agents location situated in the call center

• Call retrieve by: Caller ID, time, agent ID

• Survey system – Automatic customer satisfaction survey report

• Automatic call back to the caller phone

CenterMeters’ call center main features

• CTI integrated in any CRM and other required system

• Unlimited powerful Integral IVR engine

• 3 various messages: queue entrance, at router, while on-hold for

an agent

• Powerful report generator to monitor call center, agent’s &

queues’ performance

• Real-time reports to control and improve online performances

• Last hour statistical report at representative and queue level

•  7 various ringtones according to queue and agent

• Multi-Lingual ability

CenterMeters’ call center main features

• Agent can log in from any place through any phone line

(landline, mobile)

• Agent can log in to all queues

• Supervisor can listen and whisper to agent from any position

• Remote control - Supervisor can remotely force login/logout

Agent

• Supervisor can intercept calls from the queue and transfer it to

any extension

• Administrative authorization system for users

Full feature capability to initiate, track, schedule and report outbound calls through AutoDialer / PowerDialer:

Upload an excel file with thousands of numbers

excellent predictive dialing features

managers control over routing selected numbers to specific agents

service agents ability to “own” a customer

Filtering & reporting fax/invalid/voicemail

Assure minimum agent idle time and maximum call results

Your agents quickly become effective workers with superior time

management skills and excellent service provider

Power Dialer

The Solution & AdvantageQuality Index for enhanced Service Process

Financial Saving

Marketing Advantage

Efficient OperationsBetter Service

Tikal NetworksA Leader in VoIP Solutions

2004

Leaders in communications & contact centers systems

A wide range of IP telephony & call center systems

300 companies around the world

Crystal Clear™ - Advanced Asterisk-based IP PBX

Crystal Call Center™ - Innovative contact center

CenterMeter – Cloud Based Contact Center (SaaS)

Crystal Billing™ - Monitoring and charging calls system

Crystal Broadcast™ - Automatic voice message distribution

Crystal Manager™ - Advanced management Interface

Founded

Founders

Activities

Customers

Products

One-Stop-ShopOne System – One Interface

Powerful reporting & real time monitoring

Auto Call Distributor

Call & screen recording

Service from anywhere at any time

Predictive Auto Dialing

Multiple Systems & SoftwareDifficulty in guidance, Integration

& Operation

All the information in One Interface

Calls & Agents Status

Real time Reports

Queues screen

Real time call center plasma view

Business Continuity

System can be activated from

any site

Agent can log-in from any

telephone: Analog, cellular,

landline even a pay phone

DRP system

Business continuity any time anywhere

Competitive advantage

better service differentiation

Efficient operationsReal time monitoring,

control & guidance

Cutting costsOne system One Interface

No InfrastructureLower TCO

Increase Profitability

THANK YOUe-mail: info@CenterMeter.com

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Start A FREE Trial today !

www.CenterMeter.com