tips for great days at work
Post on 17-Nov-2014
284 Views
Preview:
DESCRIPTION
TRANSCRIPT
Managing Stress
Suzanne Hazelton
Great Days at Work
© 2014 Suzanne Hazelton
Suzanne Hazeltonworking with leaders and teams to THRIVE!
Great Days at Work
© 2014 Suzanne Hazelton
3
3 tools in 90 minutes …
• Introduction• Part 1: What makes a great day at work?– & how to have more of them
• Part 2: Tools to thrive– The impact of Positive Emotions in the workplace
• Part 3: Better work relationships – Active Constructive Responding
© 2014 Suzanne Hazelton
MSc. Applied Positive Psychology 2012Business Coaching 2011Transactional Analysis (2 years) 2008Firo-B 2007IBM Certified Learning Professional 2007Transactional Analysis 101 2006NLP Master Practitioner 2005MBTI Practitioner 2005Train the Trainer 2004NLP Certified Practitioner 2003IBM Senior IT Specialist Profession 2003NLP Diploma 2002Professional Cert in Management 2002Microsoft Certified Systems Engineer 1998Microsoft Certified Professional 1997BSc (Hons) Industrial & Business Systems1994
Suzanne’s toolkit
“Experience is not what happens to a man, it’s what a man does with what has happened to him.” ~ Aldous Huxley
Positive Psychology
Leadership Training
(within IT)
Leadership & Business Coaching
Professional Development
NLP
Psychotherapy
(TA)
My background …
Research is beginning to prove happiness leads to success!
Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/0033-2909.131.6.803
Emoti
ons
Resil
ience
Mindset
Time
Persp
ective
s
Phys
ical A
ctivit
y
Relationships
© 2014 Suzanne Hazelton
Great Days at Work Framework
11
3 tools in 90 minutes …
• Introduction• Part 1: What makes a great day at work?– & how to have more of them
• Part 2: Tools to thrive– The impact of Positive Emotions in the workplace
• Part 3: Better work relationships – Active Constructive Responding
© 2014 Suzanne Hazelton
Activity 1: Small Group Work
• In a moment, move & sit with some people you don’t yet know well
• Briefly (30 seconds each) introduce yourself to the others in your group
• As a group, take a couple of minutes to discuss what it’s like when you have ….– Not so good days at work– Great Days at Work
Motivation Theory
• Autonomy • Competence• Relatedness
4-3
5
-4-5 -2 0-1 1 32
-5 +50
From stressing to thriving
Stressed ‘Just ok’ Thriving
© 2014 Suzanne Hazelton
“What is the path to sustained increase in shareholder value?”
Stock Increase
Identify Strengths The Right Fit
Great Managers
Engaged Employees
Loyal Customers
Sustainable Growth
Real Profit Increase
EnterHere
From: First, break all the rules. What the worlds greatest managers do differently. Buckingham & Coffman
16
Stress impacts the individual & the organisation, and potentially the client
Individual
Team
DepartmentsOrganisations
Client
© 2014 Suzanne Hazelton
18
Sources of stress will not disappear
YouPersonality
Tolerance for ambiguityAbility to cope with change
Motivation
Intrinsic to job• Too much / Too little work• Poor physical working conditions• Time pressures etc
Role in organisation• Role conflict / ambiguity• Responsibility for people• No participation in decision making
etcCareer Development• Over promotion• Under promotion• Lack of job security• Thwarted ambition etc Relations within organisation
• Poor relations with boss• Poor relations with colleagues &• Subordinates• Difficulties in delegating
responsibility
Being in the organisation• Lack of effective consultation• Restriction on behaviour• Office politics etc
Organisation interface with outside• Company vs Family demands• Company vs Own interests etc
From stressed to thriving – what works?
1. Develop coping skills2. Discover the secret behind positive emotions– Unlink work from how you feel– Micro rests
Emotion
ProblemThinking
Stress & Coping
*http://www.hse.gov.uk/stress/furtheradvice/wrs.htm
21
3 tools in 90 minutes …
• Introduction• Part 1: What makes a great day at work?– & how to have more of them
• Part 2: Tools to thrive– The impact of Positive Emotions in the workplace
• Part 3: Better work relationships – Active Constructive Responding
© 2014 Suzanne Hazelton
Seven benefits of Positive Emotions
• Health• Moods go viral• Builds resilience • Opportunity magnet• Create positive memories
Broaden thinking – noticing opportunities • Build high performing teams
It takes sunshine and rain to make a rainbow
Negative has more impact than positive
Balance of negative and positive
3 positive for every negative
30© 2014 Suzanne Hazelton
What can you do to build your reservoir of
positive emotions?
31
Positive Emotion
Balanced time
perspectives
Acts of Kindness Gratitude
Savouring
Strengths
© 2014 Suzanne Hazelton
Activity 2: “Three Good Things”
• Think of 3 good things that have happened to you today / this week?
• Pair up with someone you don’t yet know (well)– Briefly introduce yourself
• Share one good thing that’s happened to you this week (big or small, you choose the context)– Notice how you feel
• Swap
Micro Rests: It’s the recovery between
points
34
Slow your breathing down for 90 seconds
• Breathe out for a count of 5 …..• …. in for 5 …..• repeat
More information from: www.heartmath.com
When could you
have a micro-rest?
© 2013 - Suzanne Hazelton
Art & Science of Communication
37
3 tools in 90 minutes …
• Introduction• Part 1: What makes a great day at work?– & how to have more of them
• Part 2: Tools to thrive– The impact of Positive Emotions in the workplace
• Part 3: Better work relationships – Active Constructive Responding
© 2014 Suzanne Hazelton
© 2013 - Suzanne Hazelton
”People don’t always remember what you say or even what you do, but they always remember
how you made them feel.” ~ Maya Angelou.
How do you respond to someone else’s good news?
DON’T GETOVER-EXCITED
How do you respond to someone else’s good news?
© 2014 - Suzanne Hazelton
Many of us notice what’s ‘wrong’ with an idea, or the ‘risks’ associated with a course
of action … but research shows that relationships are built on an initial positive
response.
The person will be more likely to listen later if you first share their enthusiasm.
© 2014 - Suzanne Hazelton
“Seek first to understand, then be understood” ~ Stephen Covey
Activity 3: Responding “Active Constructive”
• Pair up with someone you don’t yet know (well)– Briefly introduce yourself
• ‘A’ - Share one good thing that’s happened to you this week (big or small, you choose the context)
• ‘B’ – find something to genuinely comment on in a positive way (i.e. Active Constructive). – Both: notice (what’s familiar, what’s new)
• Swap – (i.e. ‘B’ shares good thing, ‘A’ positively comments)
Passive and Constructive Active and Constructive
Passive and Destructive Active and Destructive
Figure 10.1
Gable, S.L., et al., What Do You Do When Things Go Right?
Active and Constructive
Passive and Constructive
Acknowledges the news and moves on
Active and Constructive
Focuses on themTakes an active interest – asks questionsHelps the person capitalise on the good news
Passive and Destructive
Grabs the spotlightChanges the subject
Active and Destructive
Immediately identifies the downsides and concerns
(Nonverbal communication: displays of negative emotions such as furrowed brow, frowning.)
Figure 10.1
Gable, S.L., et al., What Do You Do When Things Go Right?
46
3 tools in 90 minutes …
• Introduction• Part 1: What makes a great day at work?– & how to have more of them
• Part 2: Tools to thrive– The impact of Positive Emotions in the workplace
• Part 3: Better work relationships – Active Constructive Responding
© 2014 Suzanne Hazelton
47
What will you do (or do more of) as a result of this workshop?
(more info to follow)
More info.
www.actionforhappiness.org/10-keys-to-happier-living
http://positivityratio.com/
Recommended Reading
• Great Days at Work• The Resilience Factor• The Time Paradox– http://www.thetimeparadox.com/
• The How of Happiness• Positivity– http://positivityratio.com/
• Assertiveness at Work• actionforhappiness.org/10-keys-to-happier-living
Emotion
ProblemThinking
Suzanne Hazelton’s contact details
• FREE chapter of Raise Your Game: – http://www.johnsonfellowes.co.uk/raise-game-sample-chapter-8/
• FREE chapter of Great Days at Work: – http://www.johnsonfellowes.co.uk/great-days-work-chapter-10/
• Email suzanne@johnsonfellowes.co.uk• Twitter: @SuzanneHazelton• Slideshare: http://www.slideshare.net/LearningQueen
Suzanne is a leadership coach, working with individuals and teams to THRIVE!
She’s a positive psychologist, coach and trainer – she’s coached & trained thousands of people. She’s the author 2.1 books: Raise Your Game, and Great Days at Work (Kogan Page) & a contributing author to a third: Entrepreneurs Succeed With Us.
She works with a range of clients on people & thriving related topics.
© 2014 Suzanne Hazelton
51
“As long as you live, keep learning how to live” ~ Seneca
What questions
do you have?
Managing Stress
Suzanne Hazelton
Great Days at Work
THANK YOU
© 2014 Suzanne Hazelton
ReferencesBack, K., & Back, K. (1999). Assertiveness at work : a practical guide to handling awkward situations (3rd ed.
ed.). London: McGraw-Hill.Boniwell, I., Osin, E., Linley, P. A., & Ivanchenko, G. V. (2010). A question of balance: Time perspective and well-
being in British and Russian samples. The Journal of Positive Psychology, 5(1), 24-40. doi: 10.1080/17439760903271181
Bono, J. E., & Ilies, R. (2006). Charisma, positive emotions and mood contagion. The Leadership Quarterly, 17(4), 317-334. doi: 10.1016/j.leaqua.2006.04.008
Cheng, C. (2003). Cognitive and motivational processes underlying coping flexibility: A dual-process model. Journal of Personality and Social Psychology, 84(2), 425-438. doi: 10.1037/0022-3514.84.2.425
Csikszentmihalyi, M. (2002). Flow : the classic work on how to achieve happiness (Rev. ed. ed.). London: Rider.Fredrickson, B. (2009a). Positivity : groundbreaking research reveals how to embrace the hidden strength of
positive emotions, overcome negativity, and thrive (1st ed.). New York: Crown Publishers.Fredrickson, B. (2009b). The Positivity Ratio. Retrieved 12th March, 2011, from
https://www.positivityratio.com/Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of
positive emotions. American Psychologist, 56(3), 218-226. doi: 10.1037/0003-066x.56.3.218Fredrickson, B. L., & Losada, M. F. (2005). Positive Affect and the Complex Dynamics of Human Flourishing.
American Psychologist, 60(7), 678-686. doi: 10.1037/0003-066x.60.7.678
References (continued)Gable, S. L., Reis, H. T., Impett, E. A., & Asher, E. R. (2004). What Do You Do When Things Go Right? The
Intrapersonal and Interpersonal Benefits of Sharing Positive Events. Journal of Personality and Social Psychology, 87(2), 228-245. doi: 10.1037/0022-3514.87.2.228
Huppert, F. A. 2009. Psychological Well-being: Evidence Regarding its Causes and Consequences. Applied Psychology: Health and Well-being, (2), 137–164.
Loehr, J. E., & Schwartz, T. (2003). The power of full engagement : managing energy, not time, is the key to high performance and personal renewal. New York: Free Press.
Lyubomirsky, S. (2010). The how of happiness : a practical approach to getting the life you want. London: Piatkus.
Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/0033-2909.131.6.803
Reivich, K., & Shatte, A. (2002). The resilience factor : 7 essential skills for overcoming life's inevitable obstacles (1st ed.). New York: Broadway Books.
Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55(1), 68-78. doi: 10.1037/0003-066x.55.1.68
Schwartz, T., Gomes, J., & McCarthy, C. (2010). The way we're working isn't working : the four forgotten needs that energize great performance. London: Simon & Schuster.
Sheldon Cohen, P., Cuneyt M. Alper, M., William J. Doyle, P., John J. Treanor, M. a., & Ronald B. Turner, M. (2006). Positive Emotional Style Predicts Resistance to Illness After Experimental Exposure to Rhinovirus or Influenza A Virus. Psychosomatic Medicine, 68(6). doi: doi: 10.1097/ 01.psy.0000245867.92364.3c
Zimbardo, P. G., & Boyd, J. (2008). The time paradox : the new psychology of time. London: Rider.
Psychotherapy … referring to therapeutic
interaction between a trained professional and a client,
(patient, family, couple, or group).
Psychologyis an academic and applied discipline that involves the scientific study of mental functions and behaviours.
Positive psychology
seeks "to find and nurture genius and talent", and "to
make normal life more fulfilling", rather than merely
treating mental illness.
© 2014 Suzanne Hazelton
Passive and Constructive
Acknowledges the news and moves on
Active and Constructive
Focuses on themTakes an active interest – asks questionsHelps the person capitalise on the good news
Passive and Destructive
Grabs the spotlightChanges the subject
Active and Destructive
Immediately identifies the downsides and concerns
(Nonverbal communication: displays of negative emotions such as furrowed brow, frowning.)
Figure 10.1
Gable, S.L., et al., What Do You Do When Things Go Right?
Passive and Constructive
“That’s good news.”
(Nonverbal communication: little or no active emotional expression.)
Active and Constructive
“That’s great, I know how important that promotion was to you! We should go out and celebrate and you can tell me what excites you most about your new job”
(Nonverbal communication: maintaining good eye contact; displays of positive emotions such as genuine smiling, laughter and appropriate touch)
Passive and Destructive
“What are we doing on Friday night?”
(Nonverbal communication: little or no eye contact, turning away, leaving the room)
Active and Destructive
“That sounds like a lot of responsibility to take on. There will probably more stress involved in the new position and longer hours at the office.”
Figure 10.1
Gable, S.L., et al., What Do You Do When Things Go Right?
Free chapter
• http://www.johnsonfellowes.co.uk/great-days-work-chapter-10/
top related