tom evenepoel drug helplines, online health & nps...tom evenepoel drug helplines, online health &...
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Drug Helplines,
Online Health & NPS
Tom Evenepoel
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WHAT DO WE DO?ALCOHOL - ILLEGAL DRUGS
PRESCRIPTION DRUGS,
GAMBLING, GAMING, …
INFORMATION - ADVICE
HELP - REFERRAL
MONITORING
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WHO DOES IT?
• Paid staff1 fulltime co-ordinator
4 halftime ‘operators’
• VolunteersBasic training (30 hours)
Practice training (30 hours),
Individual monitoring,
Intervision & training (1 per month)
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A multi-channel approach
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WWW.DRUGLIJN.BE• Drugs ABC• Advice for target groups, incl. early
warnings
• Interactive tools: 6 knowledge tests
12 self assessment tests
2 online selfhelp programs
facebook.com/druglijn
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� �
Users 43% 30% 31%
Parents 7% 12% 29%
Partners 10% 10% 10%
Friends 6% 5% 5%
Young males/users are better reached online
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Cannabis 38%
Alcohol 28%
Cocaine 16%
Prescribed drugs 10%
Amphetamines 7%
Ecstasy 5%
Heroin 3%
…
NPS only 2%
However: web pages on NPS: + 67%Facebook-posts on NPS do well
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WHAT QUESTIONS REGARDING
NPS?
? Legal status
? ‘Complications’ post NPS-use
? Effects of specific NPS
? Long term risks
? Detection in blood/urine
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Monitoring: De Druglijn gathers + spreads
relevant Early Warning information, both via
website/social media as ‘assimilated’ into
one-on-one contacts
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OTHER
EUROPEAN
HELPLINES?
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Survey amongst 11 helplines
involved in FESAT (European
Foundation f Drug Helplines)
Austria
Belgium (x2)
Bulgaria
Cyprus (x2)
Finland (x2)
Ireland
Portugal
The Netherlands
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Services provided:
Telephone Service 11 91.7%
Telephone Service 11 100%
Chat Service 5 45%
Email Service 9 82%
SMS or Text Service 0 0%
Online Forum 2 18%
Other (Social Media,
inhouse counseling)
2 18%
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% of inquiries on NPS:
Up till 5% 5
6 – 10 % 1
11 – 15 % 1
16 - 20 % 2
Over 20% 1
Unknown/Unclear 1
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How did inquiries on NPS evolve?
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How will inquiries on NPS evolve?
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Most frequently asked
# 1 #2 #3 Tot
Legal status of specific NPS 2 2 2 6
Effects of specific NPS 7 1 2 10
Short term risks of specific NPS 1 7 2 10
Long term risks of specific NPS 1 0 1 2
Injecting use of specific NPS 0 1 2 3
Detection in urine/blood/ saliva 0 0 2 2
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Reported needs of
helplines in dealing
with NPS# 1 #2 #3 Tot
Up-to-date information 7 1 1 9
Guidelines or helpline protocols 1 2 0 3
Helpline staff training on NPS 0 1 3 4
Monitoring of helpline questions 0 2 1 3
Accessible information or databases 2 1 3 6
Exchange with other helplines on NPS 1 3 1 5
Harm reduction advice on NPS 0 1 1 2
Stronger know-how on legal status 0 0 1 1
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CONCLUSIONS
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�NPS is a reality but prevalence seems
to differ a lot across Europe
�Online information and e-help has
potential (‘no strings attached’), but
more personal contact like telephone
calls remain important
�Helplines have clear common needs:
tailored information, databases,
exchange, training & capacity building
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Challenges? Selective vs. indicated prevention + harm
reduction advice: how to target & reach the
right audience online
? What potential has reaching out online (eg.
involvement in user fora) got
? Which opportunities are there for better
helpline monitoring
? How can helplines better connect with available
resources and translate them into their work
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