transformation of the insurance lead

Post on 21-Oct-2014

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Covers the last 4 years of the Insurance Lead Gen industry along. Talk presented at LeadsCon 2013 by Ian Smith. Powered by @QuoteWizard

TRANSCRIPT

Why are you here?

• Insurance marketing is huge!• $4 Billion+ a year• More and more of it spent online

Our industry’s wild ride

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Q2 2012

Q3 2012

Q4 2012

Q1 2013

Ian Smith

• Industry Veteran – First employee at QuoteWizard– 8 years of experience– Resident Super Geek

• Currently VP of Operations– Hack the business– Run our business intelligence unit– Evangelize people in Vegas

Outline

1. Insurance Leads2. Video Games

Why Video Games?

• A similar story to Insurance Lead Gen• More mature than Online Lead Gen• A Huge Industry

Who is this?

Nolan Bushnell and Pong

Atari 2600 home console

Atari 2600 for the home console

• Launched in 1977• Over 30 Million units sold• 136 first-party games• 381 third-party games• Created the home video game industry

Flaws that hurt the 2600

• No platform security – Anyone could make games– Court ruling prevented litigation

• Broken feedback loop with huge demand– Electronic Games didn’t start until 1981– No way to prevent sales of bad games– No way to punish bad publishers– Massive glut of third party games

What does this have to do with insurance?

The past four years

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Q2 2012

Q3 2012

Q4 2012

Q1 2013

2009 2010 2011 2012

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Q2 2012

Q3 2012

Q4 2012

Q1 2013

• High Paying• Small Buyer• Little Feedback

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Q2 2012

Q3 2012

Q4 2012

Q1 2013

• Low Paying• Big Buyer• No Feedback

What did that do to payouts?

Leads and Average Payout

Q1 2009

Q2 2009

Q3 2009

Q4 2009

Q1 2010

Q2 2010

Q3 2010

Q4 2010

Q1 2011

Q2 2011

Q3 2011

Q4 2011

Q1 2012

Q2 2012

Q3 2012

Q4 2012

Q1 2013

0

2

4

6

8

10

12

0

200000

400000

600000

800000

1000000

1200000

1400000• Demand outstripped • Offers focused on low payout, high volume• Growth became linked to volume

What’s going on here

1. New type of customer, new level of demand2. No feedback loop3. Too many ‘aggregators’

Too many ‘aggregators’

All Lead Buyers

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Too many ‘aggregators’

All Lead Buyers

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Too many ‘aggregators’

All Lead Buyers

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Too many ‘aggregators’

Pub All Lead Buyers

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Pub

Pub Pub

Pub

Pub

Too many ‘aggregators’

Pub All Lead Buyers

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Pub

Pub Pub

Pub

Pub

Too many ‘aggregators’

Pub All Lead Buyers

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator Pub

Pub Pub

Pub

Pub

Too many ‘aggregators’

Pub All Lead Buyers

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Aggregator

Pub

Pub Pub

Pub

Pub

We’ve seen this story before

1. No platform security 2. Broken feedback loop with huge demand

How did things change?

After the 2600

• They built security into their platform• They limited volume to match buyer demand• They offered a higher quality product

• Nintendo came along

How things have changed for us

Insurance Lead Gen Today

1. Customer feedback loop2. A secure platform

1. Customer feedback loop

• Buyers providing lead and publisher feedback• Aggregators can optimize• Incentives aligned:– Laser focus on CPA Goals– Payouts follow performance– Buyers are satisfied

ID Close Rate

Pub. 1 2.50%

Pub. 2 7.10%

Pub. 3 0.85%

Pub. 4 1.30%

Pub. 5 2.20%

Pub. 6 5.13%

2. A secure platform

All Lead Buyers

v

v

v

In Summary

• Insurance Leads have never been in a better place

• Buyers are expanding based on performance• Publishers, bringing high intent consumers,

are being paid to expand• Consumers are talking to more agents and are

more likely to buy

1. We’re privately held and financed2. We’re profitable3. We’re moving up – fast– Doubled Team– Doubled Agents

4. We’re trying to do something great– We want to be transparent– We want to be helpful– We want to talk to you

I want to meet you

Questions?

Web: http://quotewizard.comEmail: ismith@quotewizard.comTwitter: @QuoteWizard

Thank You!

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