trends and challenges in ob
Post on 10-Apr-2018
306 Views
Preview:
TRANSCRIPT
-
8/8/2019 Trends and Challenges in OB
1/27
-
8/8/2019 Trends and Challenges in OB
2/27
OB refers to the behaviour of individuals andgroups within organizations members andtheir external environments.
OB based on ..Individual differences
A whole person
Behavior of an individual is caused
An individual has dignity.
Organizations are social systems
Holistic organizational behavior
Introduction
-
8/8/2019 Trends and Challenges in OB
3/27
Importance of OB
Organizations are social systems which comprises of science and people,to be more specific technology and humanity. Techniques alone do notproduce results in absence of design and implementations.
-
8/8/2019 Trends and Challenges in OB
4/27
So what do these trends call for ?
-
8/8/2019 Trends and Challenges in OB
5/27
The person within!
Personality
Functional Level/
Classification
Geographic Location
Age
WorkLocation Seniority
Division/Dept./Unit/Group
WorkContent/
Field
UnionAffiliation
Mgmt.Status
MaritalStatus
ParentalStatus
Appearance
EducationalBackground
WorkExperience
Race
Income
PersonalHabits
Religion
RecreationalHabits
Ethnicity
Physical
Ability
SexualOrientation
-
8/8/2019 Trends and Challenges in OB
6/27
Values and Ethics
Values
Stable, long-lasting beliefs about what is important personal, cultural, organizational, professional
Importance of values
a. Globalization -- more awareness of different valuesb. Values replacing command-and-controlc. More emphasis on ethical business conduct
Ethics
Moral principles/values -- determines whether actions are
right/wrong and outcomes are good/bad
-
8/8/2019 Trends and Challenges in OB
7/27
Individual behavior willultimately influenceorganizational behavior especially the top management.
Values, ethics, culturedetermines an individualsattributes
-
8/8/2019 Trends and Challenges in OB
8/27
Changing demographics of workforce
The behavioral and emotional attributes of the workers who constitutetodays work force are changing so rapidly that it is an open questionwhether organizations will be able to adapt at all.
The behavioral and emotional attributes depend on
Age Race
Gender
-
8/8/2019 Trends and Challenges in OB
9/27
Globalization
Global companies: Extend their activities to other
parts of the world
Actively participate in othermarkets
Compete against firms inother countries
Implications of globalization: New organizational structures
Different forms of
communication More competition, change,
mergers, downsizing, stress
Need more sensitivity tocultural differences
-
8/8/2019 Trends and Challenges in OB
10/27
Lower Costs and Improved
Employee Attitudes Improved Recruiting Efforts
and better options for the topmanagement in anorganization
Increased Sales, MarketShare and Corporate Profits
Increased Creativity andInnovation
Increased Group Problem-Solving and Productivity
-
8/8/2019 Trends and Challenges in OB
11/27
Information Technology
Poor groupdynamics, Higher
ProductivityWork Simplification
Automation
Alienation
Revolution in IT in 21st centuryTwo dimensions of ITAutomationInformation Technology
AutomationEmployers must consider displacement,replacement or retraining.
-
8/8/2019 Trends and Challenges in OB
12/27
Information Technology
Affects how employees interact ( Interpersonalskills) Virtual teams
Telecommuting Automation of work like
E- Commerce ,E-banking .
Communication with top bosses
Swipe cards , Leave Application
Requirements IT cost It is among the top 5 cost incurred by the
industry
-
8/8/2019 Trends and Challenges in OB
13/27
Challenges in form of Case Study:
Case Study 1
Theft of Data
In February, 2007, Prasanth Indulkar, an employee ofVidesh Sanchar NigamLimited,30 was arrested on charges of industrial espionage.
It was alleged that over the past several months he had been transferringsensitive information to a senior executive in Reliance Communications31through e-mails and pen drives.
Companies operating in the IT and BPO sector were among the worst hit.
Solution:
Individual level Organization level
-
8/8/2019 Trends and Challenges in OB
14/27
Challenges in form of Case Study:
Case Study 2
Mr. Shastri works with MTNL for 22 yrs.
Organization is turning itself to be more IT enabled.
Problem in Coping up with the trend . Stress increases .Productivity declines.Inferiority complex develops as younger generation is now teaching thesuperiors. Plans to take VRS and leave and move to native.
S
olution Individual
Organization
-
8/8/2019 Trends and Challenges in OB
15/27
Computer Aided problems
Carpal Tunnel Syndrome
Back and body pain
Vision
Fatigue /Stress
Solution
Individual
Organization Level
Other Challenges
-
8/8/2019 Trends and Challenges in OB
16/27
-
8/8/2019 Trends and Challenges in OB
17/27
Recognizing diversity means
Understanding how people s differences and similarities can be mobilized forthe benefit of the individual ,the organization and society as a whole.
Managing diversity by ensuring fairness and equality is becoming not justbecoming a good thing, but an imperative in a changing and complex world
-
8/8/2019 Trends and Challenges in OB
18/27
What is putting diversityon agenda??
AGE
GENDER
Physical/Mentalabilities
RACE
ETHNICHERITA
GE
SEXUALORIENTATION
Education
Work style
Geographic
al location
Culturalexperience
WorkExperience
Income
Religion
Firstlanguage
Org role &level
Family
status
Style
Increasing numbers of womenare entering the labour marketand becoming entrepreneurs.
Migration has led to a multiculturaland multiethnic population
People with disabilities, gay andlesbian people, for example,are challenging stereotypes
The average age of workforce is decreasing:there are more of younger people in theworkforce than older people.
-
8/8/2019 Trends and Challenges in OB
19/27
Challenges to Diversity.
Communication /
Resistance to change
Implementation of diversity in the workplace policies
Diversity also increases errors and misunderstandings
Mistrust and tension
Stereotyping
-
8/8/2019 Trends and Challenges in OB
20/27
Making it happen !!
Managing diversity is a journey, and not simply a project! But there are some
key areas you need to consider:
Identify and acknowledge the kinds of diversity that are important.
Work with different stakeholders to understand your business case
Communicate what you are doing to employees,customers,clients,investors,funders,etc.
Make sure that people know what diversity means to them and their work.
Build the support and trust from people inside and outside the organization
Learn form others and benchmark what you are doing.
Above all, make diversity management a living part of your organization!!
-
8/8/2019 Trends and Challenges in OB
21/27
Jus t l ike f i r e has pos i t i v e and n egat i v e impac t , s o i s
the d i v e r s i t y . I t s the manager who can change th i s
n ega t i v e s i n t o pos i t i v e and b r ing in Un i t y i n
D i v e r s i t y " . I t s no t the easy j ob bu t i t s no t that d i f f i cu l t
t oo . The cha l l enge i s g r ea t bu t s o i s the r eward .
-
8/8/2019 Trends and Challenges in OB
22/27
Changing Employee Expectation
Workers demand better treatment ,challenging assignments and careeradvancement
Job Security ,monetary benefits uniform , housing , buses may nottherefore motivate the employees
The managers of the people must redraw the profile of the workers anddiscover new methods of hiring , training retaining ,remunerating andmotivating them.
Examples : Union of Otis, Hindustan Lever ,ICI ,TOMCO ,Blue Star, WebelElectro and Central Bank .They rewrite their agenda to include quality and bettercustomer service and are even accusing the managements for malpractices.
-
8/8/2019 Trends and Challenges in OB
23/27
-
8/8/2019 Trends and Challenges in OB
24/27
Employeeexpectations
Involvement
Decisions
Consensus
Direction
Growth
Strategy
Encouragement
Independent thinking
Innovation
Risk taking
Team work
RespectDignity
Equity
Fairness
Empathy
Shared concernsManage stress
Sharing
Goals
Success
Reward
Employee Expectation
-
8/8/2019 Trends and Challenges in OB
25/27
Views -Employee expectation
Kumar Mangalam Birla, Chairman of AV Birlagroup
We are allowing employees to have morecontrol over their careers.
I believe in people power, empowering themwithin a defined framework.
-
8/8/2019 Trends and Challenges in OB
26/27
Small Rewards & Incentives keep the spirits high:J W Marriott
Reward coupons are kept by the head of HR to give employees who show the
extra bit of commitment to excellence during the day.Employees are asked to nominate a colleague who has gone beyond his call ofduty. On the 25th of every month winners are declared such as leader of themonth and so on.
How do you bring voice of salespersons in the Board room Eureka ForbesThere was a need to bring the voice of the star performers, Eurochamps into theboard room. So Eurosenate was launched. Objective is to allow Eurochamps tobring issues that are relevant to strategic development of the organization.
Through an election 14 representatives were chosen from 56 members to formthe Senate. Each candidate prepared an election manifesto (meaning business
goals), solicited votes through various channels.Employees can now see their opinions reflected through corporate decisions.
-
8/8/2019 Trends and Challenges in OB
27/27
Do not misunderstand the changing
trends as a Branding Tool!! Its essential Manage it!!
It can be a benefitLeverage it!!
Its really diverse..include everyone,
every perspective, every idea!!
ITS A CHALLENGETAKE IT!!
top related