tsiros -the role of attributions in customer satisfaction

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TheRoleofAttributionsinCustomerSatisfaction:AReexamination

ARTICLEinJOURNALOFCONSUMERRESEARCH·SEPTEMBER2004

ImpactFactor:3.1·DOI:10.1086/422124

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MichaelTsiros

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The Role of Attributions in Customer Satisfaction: A ReexaminationMichael Tsiros; Vikas Mittal; William T Ross JrJournal of Consumer Research; Sep 2004; 31, 2; ABI/INFORM Completepg. 476

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.