ucisa converged networks and telecoms 2014 presentation

The need for change.

A

G

E

Content heading placement here

Led by Technology?Unified

Messaging

Mass CallingIVR

SecureTelephony

InteractiveSMS

Incident Response

Lone WorkerSolutions

Custom Solutions

InteractiveVideo

VirtualCall Centre

Mass CallingIVR

Network Conferencing

Incident Response

Lone WorkerSolutions

Custom Solutions

BespokeApps

Sip is the new Black.

Content heading placement here

Led by Technology?Unified

Messaging

Mass CallingIVR

SecureTelephony

InteractiveSMS

Incident Response

Lone WorkerSolutions

Custom Solutions

InteractiveVideo

VirtualCall Centre

Mass CallingIVR

NetworkMessaging

Network Conferencing

Incident Response

Lone WorkerSolutions

BespokeApps

The stakesare higher

Content heading placement here

Presentation title to go hereSelf Service

Apps

3G VideoStreaming

Recording

Web Clickto Call

SMSNotification

Virtual CallCentre

Call routing

Telephone Payment The Challenges

Content heading placement here

Presentation title to go hereSelf Service

Apps

Recording

Web Clickto Call

SMSNotification

Virtual CallCentre

Preserve the integrity of voice routing

Telephone Payment

Primary aim….

Content heading placement here

Led by Technology?Unified

Messaging

Mass CallingIVR

SecureTelephony

InteractiveSMS

Incident Response

Lone WorkerSolutions

Custom Solutions

InteractiveVideo

VirtualCall Centre

Mass CallingIVR

NetworkMessaging

Network Conferencing

Incident Response

Lone WorkerSolutions

Custom Solutions

BespokeApps

External…

• Adopt other channels?

Multi Channel engagement

Implement each Channel when I need to.

Plumb them in to any part of our organisation

Content heading placement here

Presentation title to go hereSelf Service

Apps

3G VideoStreaming

Recording

Web Clickto Call

SMSNotification

Virtual CallCentre

Call routing

Telephone Payment

Internal…

The dynamic channels of communication are maturing

Content heading placement here

Led by Technology?Unified

Messaging

Mass CallingIVR

SecureTelephony

InteractiveSMS

Incident Response

Lone WorkerSolutions

Custom Solutions

InteractiveVideo

VirtualCall Centre

Mass CallingIVR

NetworkMessaging

Network Conferencing

Incident Response

Lone WorkerSolutions

Custom Solutions

BespokeApps

Infrastructure providing the dynamic range of communication,

Can be added in a granular approach?

Cost of change…

G

Content heading placement here

Presentation title to go hereSelf Service

Apps

3G VideoStreaming

Recording

Web Clickto Call

SMSNotification

Virtual CallCentre

Call routing

Telephone Payment

Moving Forward…

Different IP Core Manufacturer

Value add applications experience

The user experience

Single Supplier…

One stop shop

Managed by one entity

Content heading placement here

Led by Technology?Unified

Messaging

Mass CallingIVR

SecureTelephony

InteractiveSMS

Incident Response

Lone WorkerSolutions

Custom Solutions

InteractiveVideo

VirtualCall Centre

Mass CallingIVR

NetworkMessaging

Network Conferencing

Incident Response

Lone WorkerSolutions

Custom Solutions

BespokeAppsThird Parties used outside the core?

Licensing….

Content heading placement here

Presentation title to go hereSelf Service

Apps

3G VideoStreaming

Recording

Web Clickto Call

SMSNotification

Virtual CallCentre

Call routing

Telephone Payment

Best of Breed.Bridge the gap

Maintaining the user experience

Flexibility

Pay as you use apps

Burstable capacity