using social search to create brand advocates

Post on 05-Dec-2014

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In this presentation Stefan Hull of Propellernet explains how to use social search to actively engage consumers and empower them to become brand advocates. He draws on case studies from Propellernet’s client base, including SportsShoes. This was presented at Social Media Marketing 2010 (London).

TRANSCRIPT

SOCIAL SEARCH AND BRAND ADVOCACY

Stefan HullBusiness Director

TODAY

→ Combining Search + Social Media = “Social Search”

→Harnessing social networks and encouraging brand advocacy

→Doing the simple stuff well

“Links are the currency”

“BRANDS ARE EITHER

NETWORKED OR INVISIBLE”

CATWALK

http://www.istockphoto.com/stock-photo-12387249-sport-shoes.php

GENUINE & ETHICAL

RESULTS→Number of pieces of coverage secured: 29 (plus

100+ posts on Twitter)

→Number of inbound links: 40- 27 of which were anchor text and four were from the word “shopping”

→Total number of known unique users: 1,310,000

MORE RESULTS

In one week…

→Number of pieces of coverage secured: 21

→Number of inbound links: 28

→Number of inbound links with anchor text from the term “London Shopping”: 11

RUN

BITTEN BY THE BUG→Running partners?

→Real runners = real reviews (“conversations among human beings sound human”)

→Where do runners “live” online?

→Not all running clubs are created equal

IN SUMMARY→Meaningful engagement must be genuine and

ethical

→A “virus” can come in many shapes and sizes

→Social networks reflect people’s motivations

→Interactions take place at many levels and lead to measurable returns

Stefan HullBusiness DirectorPropellernet

Email: stefan@propellernet.co.ukLinkedIn: uk.linkedin.com/in/stefanjhull

THE END

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