using web conferencing to communicate with your service site coordinator randall cravey and karen...

Using Web Conferencing to Communicate with Your Service Site Coordinator

Randall Cravey and Karen Minton

Agenda

Overview of PlaceWare and web conferencing

How to be a participant

Support Scenarios

Live demonstration

What is Web Conferencing?

An online meeting place

Real-time collaboration

Desktop or single application sharing

Available from PlaceWare, WebEx, HorizonLive, and others

Advantages to Web Conferencing

Save travel time and costs

Real-time approach to:• Problem solving• Application demonstration• On-demand training

PlaceWare Log-In Page

Download the Plug-In

Plug-in allows you to show the service site coordinator your desktop

Can download while in a web conferencing session

The Participant’s Console

Sharing your view

View Sharing

1.Start the application you want to share.

2.Click the Create New Slide Sharing button.

The Sharing Box

Support Scenarios

Using GIL Quick Connect

Working with the MARCIVE Authority process

Downloading a new software release

Troubleshooting a Voyager client

Installing/upgrading VRS

Assisting with UB/UC issues